NYU MyChart: Login & Patient Portal Guide
NYU MyChart usually means NYU Langone Health MyChart, the secure patient portal used for test results, appointments, messages, prescription refills, medical records, radiology images, bills, proxy access and video visits.
This guide gives the official links, safe steps, public support numbers, local address, app setup, billing rules and troubleshooting tips inside the article, so patients only need the official portal to perform secure actions.
Quick answer: Use the official NYU Langone Health MyChart login page to sign in, the NYU Langone Health app for mobile access, account recovery if you forgot login details, Pay as Guest for eligible bills, and the MyChart Help Desk for technical portal help. This website is a guide only and does not process logins, payments, messages or medical records.
Privacy warning: never enter your NYU Langone MyChart username, password, verification code, account number, insurance details, payment details or medical information on this guide page. Use only the official NYU Langone MyChart website or app for sensitive tasks.
Official NYU Langone MyChart Login and Safe Path
The official NYU Langone MyChart login page is the correct place to sign in for messages, test results, appointments, prescription refills, medical records and bills. A safe guide should never copy the login form or ask for patient credentials.
Open the official login
Start from the official NYU Langone Health MyChart login page. The portal itself lists core tasks such as communicating with your doctor, viewing test results, requesting prescription refills and managing appointments.
Use the official app
The NYU Langone Health app connects to MyChart and lets patients schedule or change appointments, view results and notes, message care teams, see medications, request refills, manage bills and share information.
Use Help Desk for portal problems
For technical assistance with NYU Langone Health MyChart, use the official MyChart Help Desk number: 866-262-6458.
Which NYU MyChart Link Should You Use?
Most users are trying to complete one exact task. Use the correct official route below instead of searching through ads, copied portal pages or random support numbers.
| What you need | Official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | NYU Langone MyChart login | Open the portal and sign in only there. | Do not enter login details on guide sites. |
| Create account | Create MyChart account | Follow official identity and account prompts. | Do not post personal details if setup fails. |
| Recover access | Account recovery | Use the phone or email already connected to your account. | Do not share recovery codes. |
| Mobile app | NYU Langone Health app page | Download from Apple App Store or Google Play. | Do not install APK copies or lookalike apps. |
| Pay bill | Pay as Guest | Use guarantor and visit-account details from your statement. | Do not pay from popups or unknown text links. |
| Proxy access | Share or request access | Use Friends and Family Access inside MyChart. | Do not share passwords between family members. |
Official NYU Langone Numbers, Address and Local Tips
Use these public NYU Langone resources for the right type of help. Phone numbers are included for routing, not for giving private information to this website.
| Need | Official public detail | When to use it |
|---|---|---|
| Tisch Hospital address | 550 First Avenue, New York, NY 10016 | Use for broad map orientation. Your appointment may name a specific building, suite, entrance or desk. |
| Tisch Hospital phone | 646-929-7870 | Use for Tisch Hospital location-specific routing. |
| MyChart Help Desk | 866-262-6458 | Use for technical NYU Langone MyChart assistance, proxy setup issues or account problems. |
| Find a doctor | 646-929-7875 | Use when you need help finding a physician or matching specialty, location and insurance needs. |
| General doctor referral / video visit help | 646-929-7800 | NYU Langone pages list this number for physician referral and video-visit confirmation help. |
| Hospital billing | 800-237-6977 | Use for hospital bill questions when MyChart or Pay as Guest is not enough. |
| Physician services or emergency care billing | 877-648-2964 | Use for physician-service or emergency-care billing questions. |
| Tisch Hospital Patient Relations | 646-929-7880 | Use for patient-experience concerns, not ordinary password recovery. |
| Virtual Urgent Care proxy issue | 929-455-6409 | Use if temporary child proxy access for a Virtual Urgent Care visit causes issues. |
| Accessibility help line | 855-698-9991 | Use for help accessing the NYU Langone website. |
Local tip 1: do not rely only on the map pin
NYU Langone has multiple New York City and regional locations. Always check the appointment details for building, floor, suite, entrance, check-in desk and parking instructions.
Local tip 2: billing number depends on bill type
Hospital billing and physician or emergency-care billing use different public phone numbers. Look at your statement before calling.
Local tip 3: use MyChart for records first
NYU Langone says MyChart is the fastest way for patients to request and access medical records, often making them available to view immediately after request submission.
How to Sign Up or Recover NYU Langone MyChart
Account setup and recovery should happen only through official NYU Langone MyChart pages. If you are not an NYU Langone patient but need account access for proxy reasons, NYU Langone directs users to call the MyChart Help Desk.
Create your account through the official portal
Open the official account creation page and follow the on-screen prompts. Do not type identity details into any copied form outside NYU Langone MyChart.
Use official recovery if you are locked out
The official recovery page asks for an email address or phone number so a code can be sent through a verified recovery route.
Call the Help Desk when recovery cannot verify you
For technical assistance, proxy-account setup, or when a non-patient needs account access for shared access, call the official MyChart Help Desk at 866-262-6458.
Security rule: if a recovery code is sent to you, use it only on the official NYU Langone MyChart page or app. Do not read it to a stranger, paste it into a guide website, or send it by email or chat.
NYU Langone Health App: What It Does
The NYU Langone Health app is the mobile path for MyChart-connected care. Official NYU Langone pages say users can log in with their MyChart username and password, schedule or change appointments, see results and clinical notes, message the care team, view medications, request refills, manage bill payments, manage care for others and share information with other providers.
Download from official stores
Use the official NYU Langone Health app page, the Apple App Store listing, or Google Play listing. Avoid lookalike apps and unofficial APK downloads.
Schedule and prepare
The app helps patients find doctors, schedule or change visits, receive reminders, view instructions, prepare for care and stay on track through testing, treatment and recovery.
Use Virtual Urgent Care
NYU Langone says same-day Virtual Urgent Care video visits can help with many non-emergency conditions through the app.
App tip: if a feature is missing or a mobile screen is confusing, try the full official MyChart website from a secure browser. Do not search for unofficial “NYU MyChart app download” files.
NYU MyChart Problem Helper
This helper does not collect patient information. Pick the issue and it points you to the safest official next step.
Medical Records in NYU Langone MyChart
NYU Langone says patients can request, download and access medical records through MyChart. Parents and caregivers can request and access records for a child or family member only with proper consent and proxy access.
Log in and open the record request tool
Inside MyChart, select the Menu button, then select Request/Share Records, then Request Medical Record.
Choose the date range and full details
Enter the date range you need, or request all dates. Select Full visit details when that is the record type you need.
Agree and send the request
Review the release language, select agreement, and send the request. NYU Langone says records requested through MyChart are usually available to view immediately.
Cost note: NYU Langone says patients and healthcare providers are not charged to obtain copies of medical records. Attorney requests may have fees.
Radiology Images, Reports and Sharing
NYU Langone provides official steps for viewing and sharing radiology images through the app or MyChart. This is important because imaging reports and image files are not always handled like ordinary lab results.
Mobile app steps
- Log in to the NYU Langone Health app.
- Tap Test Results.
- Tap the imaging exam name to view the report.
- Select Click Here to View Your Images.
- To share images, use Send Link, create a password, and send the password separately.
Computer steps
- Log in to your NYU Langone MyChart account.
- Open Test Results.
- Click the imaging exam name to read the report.
- Use the printer icon to print the report.
- Use Send Link from the image viewer toolbar to share images securely.
Image-sharing tip: NYU Langone says shared image links activate about 15 minutes after creation and expire in 14 days. Send the password in a separate message for better safety.
Appointments, Messages, Test Results and Refills
The login page and official app page list the core MyChart tasks: communicate with your doctor, view results and doctor comments, request refills, manage appointments, view medications and handle billing. The app adds tools for changing appointments, clinical notes, reminders and care preparation.
| Task | Where to look | What to know | Official help |
|---|---|---|---|
| Appointments | Appointments / app home screen | Use the app or MyChart to schedule, change, cancel or review appointment details when available. | App features |
| Messages | Messages / care team | Use for non-urgent care-team communication. Do not use MyChart messages for emergencies. | Login to MyChart |
| Test results | Test Results | You may see results and clinician comments. For imaging, use the image-viewing steps above. | Radiology help |
| Refills | Medications / refill request | The login page says patients can send refill requests for refillable medications. | Open MyChart |
| Clinical notes | App / visit details / records | The app page lists clinical notes as a feature alongside test results. | App overview |
Emergency rule: MyChart messages and app messages are not for chest pain, stroke symptoms, severe breathing trouble, major injury, suicidal crisis, severe allergic reaction or other urgent problems. Use emergency services or local urgent/emergency care.
Video Visits and Virtual Urgent Care
NYU Langone video visits happen through your MyChart account and can be accessed through the app. Some visits can be scheduled online, through MyChart, or by calling the doctor’s office during business hours.
Schedule correctly
NYU Langone says you can find a doctor and schedule online, log in to MyChart and select a member of your care team, or call your doctor’s office during business hours.
Join from the app
When it is time, log in using the app up to 10 minutes before the scheduled time and select the Appointments icon to access video chat.
Know visit limits
Video visits cannot replace appointments needing a physical examination, such as annual physicals or annual gynecological appointments.
Before a video visit
- Confirm the provider is licensed in the state where you will be during the visit.
- Use the NYU Langone Health app if using a mobile device.
- Test camera, microphone, speakers and internet connection.
- Join close to the visit time from the Appointments area.
- Call 646-929-7800 if you need help confirming whether a video visit can be completed.
Virtual Urgent Care for children
- Virtual Urgent Care appointments can be made for children ages 5 to 17.
- For children ages 5 to 11, a parent or legal guardian must schedule the appointment.
- The parent or guardian must be present for the video visit.
- Proxy access is needed for the child’s record.
- For temporary proxy issues, NYU Langone lists 929-455-6409.
NYU MyChart Billing and Pay as Guest
Use NYU Langone’s official billing pages for payment tasks. Pay as Guest is for eligible bills when you have the details from your statement. Signing into MyChart can also help you review payment history and payment-plan options.
Pay as Guest
NYU Langone’s Pay as Guest page explains that a guarantor is the person responsible for paying the bill, and a visit account groups charges for a single visit.
Payment plans
The Pay as Guest page points users to MyChart for learning more about a bill, signing up for a payment plan and reviewing payment history.
Call the right billing line
NYU Langone lists hospital billing at 800-237-6977 and physician services or emergency care billing at 877-648-2964.
Payment safety: do not pay from random texts, search ads, popups, social media comments or third-party “support” pages. Start from NYU Langone MyChart, Pay as Guest or the official billing phone numbers.
Proxy Access, Child Access and Sharing MyChart
Proxy access is the safe way to manage another person’s NYU Langone MyChart information. Do not share passwords. Use official Friends and Family Access tools.
Children age 11 and younger
To request proxy access for a child age 11 or younger, you must have your own NYU Langone MyChart account. Non-patients should call the MyChart Help Desk to create an account.
People age 12 and older
People age 12 and older can create their own MyChart account and choose to share access with a parent, guardian, caregiver, friend or trusted person.
Teen access expires at 18
NYU Langone states that shared access to accounts of people ages 12 to 17 expires on the person’s 18th birthday under New York State law.
Request access to a child’s record
Inside MyChart, open Menu, scroll to Sharing, choose Share My Record, select Friends and Family Access, then choose Request Access to My Child’s Account under Records I Can See.
Share your own access with someone else
Go to Share My Record, choose Friends and Family Access, select Share MyChart Access with Family/Friend, enter the person’s information, review the agreement and send the invite.
Accept an invitation
The invited person logs in from the email link, enters the patient’s date of birth and chooses Accept Invitation or Decline Invitation.
Safety Checklist for NYU MyChart
MyChart pages are high-risk targets for copycat login pages and fake billing links. Use this checklist before signing in, recovering access, sharing records or paying a bill.
Before sign-in
- Start from the official NYU Langone MyChart page.
- Do not use copied login boxes on guide websites.
- Use your own device when possible.
- Do not save access on a public device.
- Sign out fully after use.
Before billing
- Use official Pay as Guest or MyChart billing.
- Check the guarantor and visit account on your statement.
- Use the correct billing phone number for your bill type.
- Ignore urgent discount links from unknown sources.
- Keep receipts from the official payment system.
Before sharing records
- Use proxy access instead of password sharing.
- Use secure image-sharing links for radiology images.
- Send image-link passwords separately.
- Check who can see your record.
- Do not post screenshots of results publicly.
NYU Langone Locations and Map
NYU Langone has many locations across the New York region and Florida. This map uses Tisch Hospital for a central Manhattan reference point, but your appointment confirmation is the real source for your building, entrance and arrival instructions.
Helpful NYU Langone Video Visit Video
NYU Langone’s official video-visit page includes video guidance for what to expect during a video visit and how to access the visit using the mobile app. The YouTube video below is included for visual help only. VideoObject schema is intentionally omitted because an exact upload date was not safely verified from an accessible official source during this rebuild.
NYU MyChart FAQ
Is NYU MyChart the same as NYU Langone Health MyChart?
For patient portal searches, “NYU MyChart” usually means NYU Langone Health MyChart. Use the official NYU Langone MyChart login page, not general NYU student portals.
Where do I log in to NYU Langone MyChart?
Use the official NYU Langone Health MyChart login page at mychart.nyulmc.org. Do not enter credentials into third-party guide pages.
How do I create an NYU Langone MyChart account?
Use the official account creation page. If you need account access for proxy reasons and you are not a patient, NYU Langone directs users to call the MyChart Help Desk.
What is the NYU Langone MyChart Help Desk number?
NYU Langone lists the MyChart Help Desk number as 866-262-6458 for technical assistance with MyChart.
Can I pay an NYU Langone bill without logging in?
Yes, Pay as Guest may be available. The official Pay as Guest page explains that the guarantor is the person responsible for paying the bill and that visit accounts group charges for a single visit.
What billing number should I call?
NYU Langone lists hospital billing at 800-237-6977 and physician services or emergency care billing at 877-648-2964.
What can I do in the NYU Langone Health app?
The app can help with appointments, test results, clinical notes, messages, medications, prescription refills, bill payments, care for others and sharing information with providers.
How do I view radiology images?
In the app, open Test Results, tap the exam name, then select the link to view images. On a computer, open Test Results in MyChart, click the exam name and use the image viewer link.
How do I share radiology images?
Use the image viewer’s Send Link option, create a password, and send the password separately. NYU Langone says shared links activate after about 15 minutes and expire in 14 days.
How do I request medical records?
In MyChart, select Menu, Request/Share Records, Request Medical Record, choose the date range, choose full visit details if needed, agree to release information and send the request.
Is there a fee for patient medical records?
NYU Langone says patients and healthcare providers are not charged to obtain copies of medical records. Attorney requests may have fees.
How do I request proxy access for a child age 11 or younger?
Log in to MyChart, open Share My Record, choose Friends and Family Access, then request access to your child’s account under Records I Can See.
What happens to shared teen access at age 18?
NYU Langone states that shared access to accounts for people ages 12 to 17 expires on the person’s 18th birthday, and the person can choose to share access again.
Can children use Virtual Urgent Care?
NYU Langone says Virtual Urgent Care appointments can be made for children ages 5 to 17. For ages 5 to 11, a parent or legal guardian must schedule the appointment and be present.
When can I join a video visit?
NYU Langone says patients can join a video visit through the app up to 10 minutes before the scheduled appointment time by selecting the Appointments icon.
Can video visits replace every appointment?
No. NYU Langone says video visits cannot be used for appointments requiring physical exams, such as annual physicals or annual gynecological appointments.
What is the main Tisch Hospital address?
Tisch Hospital is listed at 550 First Avenue, New York, NY 10016. Use your appointment details for the exact building, floor, suite and entrance.
How do I avoid fake NYU MyChart pages?
Start from the official NYU Langone MyChart login, official NYU Langone app page or official NYU Langone website. Avoid copied login boxes, popups and unknown payment links.
Final Safe Path for NYU MyChart
Use the official MyChart login for secure patient actions, the NYU Langone Health app for mobile care, Pay as Guest for eligible billing, MyChart recovery for login problems, official proxy tools for family access, and official medical-record or radiology pages for records and image sharing.
This guide gives the practical details inside the article, but secure actions must happen only through NYU Langone’s official portal, app, billing pages or public phone numbers.