OSF MyChart: Login & Patient Portal Guide
OSF MyChart is the secure online patient portal for OSF HealthCare patients. It gives 24/7 access to important care information and helps patients communicate with their health care team.
This guide gives the official login, sign-up, activation, app, billing, eCheck-In, family access, video visit and troubleshooting details in one place so users only need to visit official OSF pages to perform secure actions.
Quick answer: use OSFMyChart.org for the official OSF MyChart login. Use the OSF activation-code page if you received a code, the create-account page if you are signing up without one, the official recovery links if you forgot your username or password, and the OSF billing portal for online bill pay. This page does not process logins, codes, payments or medical messages.
Safety warning: do not enter OSF MyChart usernames, passwords, activation codes, one-time verification codes, payment details, SSN, insurance IDs or private medical details on this website. Complete sensitive tasks only through OSF’s official portal, official apps or your OSF care team.
Official OSF MyChart Login
OSF MyChart is your secure online portal for managing OSF care. OSF says the portal gives 24/7 access to important care information and supports communication with your health care team, test results, prescription refill requests, appointments and urgent care search.
Open the official portal
Use OSFMyChart.org when you need your OSF MyChart account. Do not use copied login forms on blogs or third-party pages.
Use two-factor authentication
OSF login assistance says users need a one-time unique code available through email or text message as part of two-factor authentication.
Call OSF MyChart support
OSF lists a 24/7 MyChart help line for access or assistance: (855) 673-4325.
Which Official OSF MyChart Link Should You Use?
Most people searching “OSF MyChart” need a specific task. Use this table to avoid wrong pages, outdated bookmarks and unsafe forms.
| Task | Use this official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | OSF MyChart login | Enter username/password only on the official OSF portal, then complete the one-time code step. | Do not enter login details on this guide or any third-party form. |
| Activate with code | Activation-code sign-up | Use the activation code from your After Visit Summary and your date of birth. | Do not send your activation code to anyone. |
| Create account | Create OSF MyChart account | Submit accurate information, then create a username and password. | Do not create a duplicate account if you already had one. |
| Forgot username | Forgot username | Use your name and date of birth through the official recovery page. | Do not ask strangers or unofficial support chats to recover your account. |
| Forgot password | Forgot password | Enter username/date of birth, receive the one-time code, then create a new password. | Do not reuse weak passwords or share one-time codes. |
| Pay a bill | OSF billing and insurance | Use OSF billing links or Simplee Pay, then allow up to 48 hours for payment reflection. | Do not pay from unknown texts, popups or fake discount links. |
Official OSF Numbers, Address and Local Help
OSF HealthCare covers many Illinois and Michigan locations, so the “right” address is usually the location shown in your appointment. Use these public resources for routing, MyChart access and billing help.
| Need | Official resource | Use it for |
|---|---|---|
| OSF MyChart access help | (855) 673-4325 | 24/7 help line for OSF MyChart access or assistance. |
| Billing questions | (800) 421-5700 | Billing and insurance help, Monday-Friday, 8 a.m.-4:30 p.m. CST; major holidays closed. |
| Pay by mail | OSF HealthCare, 7978 Solution Center, Chicago, IL 60677-7009 | Mail check payments with the coupon from your statement and account number in the memo line. |
| Find a hospital or clinic | OSF locations | Find OSF hospitals, urgent care, PromptCare, clinics and directions by location. |
| Peoria reference campus | OSF Saint Francis Medical Center, 530 NE Glen Oak Ave, Peoria, IL 61637 | Use only if your appointment is at this campus. Always follow your appointment’s exact building/department directions. |
| My OSF app support | myosf.appmaster@osfhealthcare.org | Feedback or issues with the My OSF app, not medical advice or urgent care. |
Local tip: use appointment details first
OSF has many facilities. Use the location inside your OSF MyChart appointment before using a general Google map pin.
Local tip: use My OSF navigation
The My OSF app offers directions, parking-to-destination help and indoor navigation at select OSF locations, but Bluetooth and Location Permission must be enabled.
Local tip: eCheck-In does not replace arrival
Even after eCheck-In, OSF says you may still need to respond to an arrival text or tell the check-in desk you have arrived.
How to Sign Up or Activate OSF MyChart
OSF has two common account paths: activation with a code after an OSF visit, or creating a new free personal account through the OSF MyChart website. Use only the official pages.
Use the activation code if you received one
OSF says patients who visit an OSF provider but do not yet have an OSF MyChart account receive an activation code in the After Visit Summary after the visit.
Click “Sign Up Now” on the official portal
Enter the activation code and date of birth on the official OSF MyChart screen. Then create your username and password.
Create a new account only if you do not already have one
OSF says if you previously created an OSF MyChart account but cannot access it, do not create a new account. Use username/password recovery or call support.
Choose notification preferences
During activation or account creation, OSF says users are asked whether they want email or text notifications enabled.
Activation code lost? OSF’s activation guide says to call (855) 673-4325 for assistance if you lose your activation code.
Forgot Username, Forgot Password and Two-Factor Login
OSF MyChart login includes a one-time unique code through email or text. This protects your medical information and helps prevent unauthorized account access.
Forgot username
Click “Forgot Username?” below the official sign-in button. OSF says you fill in your name and date of birth, then receive a confirmation email at the address used for sign-up.
Forgot password
Click “Forgot Password?” below the sign-in button. OSF says you enter username and date of birth, receive a one-time code, then create a new password.
One-time code safety
Enter OSF one-time codes only inside OSF MyChart. A guide, ad, chat box or third-party website should never ask for the code.
OSF MyChart App and My OSF App
There are two mobile concepts users often confuse. OSF MyChart is available through the MyChart app for secure patient-portal tasks. My OSF is OSF HealthCare’s all-in-one app for locations, providers, scheduling, bill pay, OSF MyChart access and navigation.
| App | Best for | Important setup step | Official link |
|---|---|---|---|
| MyChart app | Test results, appointments, health summary, physician office messages, family access and letters. | Install free MyChart app, select OSF HealthCare, then log in with OSF MyChart username/password. | OSF MyChart mobile app FAQ |
| My OSF app | Finding providers, directions, wait times, OSF OnCall virtual visits, scheduling, OSF MyChart access and bill pay. | Install My OSF from the App Store or Google Play and enable location/Bluetooth for select navigation features. | My OSF app page |
MyChart app setup
- Have an active OSF MyChart account first.
- Search “MyChart” in the app store.
- Download the free MyChart app.
- Select OSF HealthCare from the provider list.
- Sign in with OSF MyChart credentials.
My OSF app features
- Find OSF locations and providers.
- Check OSF OnCall Urgent Care and PromptCare wait times.
- Start an OSF OnCall virtual visit.
- Schedule appointments and access OSF MyChart.
- Pay your bill and get directions.
App troubleshooting
- Confirm OSF HealthCare is selected.
- Update the app before a video visit.
- Use Wi-Fi or strong cellular service.
- Try the desktop portal if an app feature is missing.
- Email My OSF app feedback to myosf.appmaster@osfhealthcare.org.
OSF MyChart Problem Helper
This safe helper does not collect private information. Pick the issue and it points you to the right official OSF route.
eCheck-In and Appointment Arrival
OSF’s eCheck-In helps save time before appointments, but it does not always mean you are fully checked in after arrival.
Start eCheck-In before the appointment
OSF says eCheck-In begins no more than seven days before the appointment. The eCheck-In button appears during the two-day window before the appointment.
Update visit information
eCheck-In can let you confirm appointments, update medical history, verify insurance and personal information, pay a copay and answer questions.
Respond when you arrive
For certain appointments, OSF says you may receive an arrival text 15 minutes before the appointment. You may be checked in or told to stop at the desk.
Practical tip: if you do not receive an arrival text, OSF says you still need to tell the check-in desk you have arrived. Do not sit down assuming eCheck-In completed the whole arrival process.
Schedule, Reschedule or Cancel Appointments
OSF says scheduling through OSF MyChart lets you see available dates, times and locations, choose what works for you, and reserve the appointment.
Schedule with your provider
Log in, click Visits, choose Schedule An Appointment, select a provider and visit type, then choose an available date and time.
Use scheduling tickets
Some diagnostic imaging tests may be self-scheduled when your OSF provider creates a ticket after an order is placed.
Cancel or change visits
OSF says many visits can be rescheduled or canceled through OSF MyChart, helping avoid phone calls when online changes are available.
Test Results, Medical Records and Account Linking
OSF says test results are available through OSF MyChart as soon as they are processed, and you may be able to view results before your provider has reviewed them.
Find test results
Log in and click the Test Results icon. Your most recent results appear first. Click a test to see details and provider comments if available.
Ask before sensitive results
If you do not want to see certain results before a provider explains them, OSF says to tell your provider during the visit or send a message in OSF MyChart.
Link other Epic accounts
OSF says you can link records from other Epic organizations by going to Menu, Sharing, then Link My Accounts and searching the organization.
Medication Refills and Prescription Requests
OSF’s refill guide is very practical: start with your pharmacy first for standard refills. OSF MyChart is helpful, but many refill delays happen because patients contact the provider before checking pharmacy refill status.
Start with pharmacy first
- Check how many refills remain on the bottle or with the pharmacy.
- Ask the pharmacy to process the refill if refills remain.
- If no refills remain, the pharmacy can request renewal from your provider.
- Contact your pharmacy when you have about seven days of medication left.
- Pharmacy-first requests may be ready within 24 hours when eligible.
Use OSF MyChart when appropriate
- Open Medications and choose the medication.
- Click Request Refill.
- Choose the right pharmacy if multiple are listed.
- Or use Messages, Send a Message, then Refill a Medication.
- OSF says MyChart refill requests usually take two to three business days.
Refill warning: contact your provider’s office if you have side effects, medication questions, controlled-substance refill issues, need a medication change, have no refills and want a new pharmacy, or the pharmacy says provider approval is missing.
OSF Billing, Payment Options and Insurance Help
OSF’s billing pages support online bill pay, payment options, insurance resources, payment plans and billing help. Use official OSF billing links only.
Pay online
OSF billing says online tools help answer billing questions, explore payment options, set up payment plans and pay medical bills. Allow up to 48 hours for payments to reflect.
Payment methods
OSF lists online payment options including credit or debit card with no fee, Apple or Google Pay, and check. Some facilities no longer accept cash.
Payment plan
OSF says patients can visit the online bill pay portal to set up an interest-free payment plan.
| Billing item | OSF detail | User action |
|---|---|---|
| Billing phone | (800) 421-5700, Monday-Friday 8 a.m.-4:30 p.m. CST; major holidays closed. | Call for billing-process or responsibility questions. |
| Online payment reflection | OSF says to allow up to 48 hours for payments to be reflected on the account. | Do not pay twice immediately if the portal does not update instantly. |
| Pay by mail | OSF HealthCare, 7978 Solution Center, Chicago, IL 60677-7009. | Include the statement coupon and write account number in the check memo. |
| Cash limits | OSF says cash is no longer accepted at facilities in Bloomington, Danville, Dixon, Escanaba, Evergreen Park, Pontiac and Urbana, excluding OSF OnCall. | Use card, digital payment or check options where cash is not accepted. |
Payment safety: this page does not collect money. Do not pay through social comments, unknown texts, shortened links, popups or unofficial pages pretending to be OSF billing.
Family Access and Proxy Rules
OSF calls family account access “proxy access.” It lets you request access to a family member’s records or invite someone to access yours. OSF warns that proxy users may see the same health information you can access.
| Patient age | OSF rule | Practical step |
|---|---|---|
| Ages 0-11 | Submit a form through OSF MyChart to request access for children age 0-11. Full access may be granted. | Menu, Communication, Request Family Access, then submit minor record access request. |
| Ages 12-17 | Access must be requested directly through the OSF HealthCare office. Access becomes limited because of federal and state laws. | Contact the local OSF office; this request cannot be submitted through OSF MyChart. |
| Ages 18+ | Adults can invite someone or receive permission to access another adult’s account. | Menu, Communication, Request Family Access, Friends and Family Access, then Invite Someone. |
| Turning 18 | OSF says proxy access is discontinued once a child turns 18. | Use the adult access process if continued access is needed. |
Privacy tip: periodically review who has proxy access to your account. OSF’s family access guide explains how to revoke access from the Request Family Access area.
OSF MyChart Video Visits
OSF video visits are for many outpatient appointments, including primary care and specialist care when appropriate. Your care team decides whether video is the right visit type for your need.
Before the video visit
- Have an active OSF MyChart account.
- Give yourself a couple days to sign up before the appointment.
- Use internet or Wi-Fi plus a camera, microphone and speakers.
- Use supported browsers such as Chrome, Safari, Edge, Firefox or Opera.
- Do not use Internet Explorer for video visits.
- Complete required forms through OSF MyChart before connecting.
At appointment time
- Connect up to 15 minutes before the scheduled time.
- Use a quiet, private and well-lit location.
- Consider a headset for better sound quality.
- Plug in or charge the device.
- Close other apps that may use camera or microphone.
- Have insurance card and medication information nearby.
If video will not open
- Allow pop-ups for OSF video visits.
- Allow camera and microphone when prompted.
- Try a different supported browser.
- Move closer to your router if on Wi-Fi.
- Close apps like phone/video calls, WebEx or social media.
After the visit
- Provider sends prescriptions to your chosen pharmacy if needed.
- OSF submits video visit claims to insurance like traditional visits.
- Notes and After Visit Summary appear in OSF MyChart under past visits.
- Video visits are not recorded, according to OSF’s guide.
OSF Saint Katharine Medical Center Portal Transition
This is important for Dixon-area patients. OSF Saint Katharine Medical Center, formerly KSB Hospital, has specific patient portal timing and billing notes.
Records before and after April 1, 2026
OSF says beginning April 1, 2026, all new records and online services for OSF Saint Katharine patients are available through OSF MyChart. Records from before March 31, 2026 can still be viewed on the OSF Saint Katharine Patient Portal.
Saint Katharine help
OSF lists the Patient Portal Team for Saint Katharine at (815) 285-5424. Billing is split by visit date: before April 1, 2026 uses (815) 284-4968; on or after April 1, 2026 uses (800) 421-5700.
Privacy, Scam and Portal Safety Checklist
Patient portal keywords attract fake login pages and fake bill-payment links. This page should help users act safely, not collect private information.
Before you log in
- Use OSFMyChart.org or official OSF app routes.
- Confirm the page is not a copied login form.
- Use your own device when possible.
- Do not save passwords on public computers.
- Never share one-time codes.
Before you pay
- Start from OSF billing pages.
- Ignore random “discount” links.
- Do not pay through social media links.
- Allow up to 48 hours for online payments to post.
- Call (800) 421-5700 if the bill seems wrong.
Before you message
- Use MyChart messages for non-urgent questions.
- Call your doctor’s office for medical advice when appropriate.
- Do not use messages for emergencies.
- Do not upload public screenshots of records.
- Choose the correct care team or provider.
Emergency rule: OSF’s contact page recommends contacting your doctor’s office by phone or through OSF MyChart for medical advice. For emergencies or life-threatening symptoms, use emergency services or your local emergency department.
OSF Map and Location Finder
Use this map for broad orientation only. OSF has many Illinois and Michigan locations, so your appointment’s exact address, building, floor, parking and arrival instructions are more important than a general map.
Official OSF MyChart Video Tutorials
OSF provides short video tutorials for OSF MyChart tasks such as video visits, scheduling, prescription refills and downloading results. The embedded video below is a relevant OSF MyChart video visit tutorial. VideoObject schema is intentionally not included because an exact upload date was not safely verified from an official accessible source.
OSF MyChart FAQ
Is this the official OSF MyChart login page?
No. This is an independent guide. Use OSFMyChart.org or the official links in this article to sign in, activate your account, recover access or pay bills.
Where do I log in to OSF MyChart?
Use the official OSF MyChart login page at OSFMyChart.org. Do not enter login details into third-party guide pages.
What is the OSF MyChart help line?
OSF lists the OSF MyChart 24/7 help line as (855) 673-4325 for access or assistance.
How do I activate OSF MyChart?
If you received an activation code after an OSF visit, use the official Sign Up Now or access-check route, enter the activation code and date of birth, then create a username and password.
What if I lost my OSF activation code?
OSF says to call (855) 673-4325 if you lose your activation code.
Should I create a new OSF MyChart account if I forgot my old one?
No. OSF says if you previously created an account but cannot access it, do not create a new account. Use username/password recovery or call the help line.
How does OSF MyChart two-factor authentication work?
OSF says users enter a one-time unique code that can be accessed through email or text message as part of the login process.
Can I use OSF MyChart on my phone?
Yes. OSF MyChart is available through the MyChart app for iPhone and Android. Install the free app, select OSF HealthCare and log in with your OSF MyChart username and password.
What is the My OSF app?
My OSF is OSF HealthCare’s app for providers, locations, directions, urgent care wait times, OSF OnCall virtual visits, appointments, OSF MyChart access and bill pay.
When can I use OSF eCheck-In?
OSF says eCheck-In starts no more than seven days before your appointment, and the eCheck-In button appears during the two-day window before the appointment.
Do I still need to check in when I arrive?
Possibly. OSF says you may receive an arrival text 15 minutes before some appointment types, but if you do not receive a prompt, you still need to tell the check-in desk you arrived.
How do I see OSF test results?
Log in and click Test Results. OSF says results are accessible as soon as processed, and users may be able to see results before the provider has reviewed them.
How should I request a medication refill?
OSF recommends starting with your pharmacy first for standard refills. If using OSF MyChart, use Medications, Request Refill, or Messages, Send a Message, Refill a Medication.
How long do OSF MyChart refill requests take?
OSF says requests sent through OSF MyChart usually take two to three business days. Pharmacy-first refills may be faster when eligible.
How do I get family access in OSF MyChart?
Use Request Family Access in OSF MyChart. Rules differ for ages 0-11, 12-17 and adults. Teen access is limited and requests for ages 12-17 must go through the OSF office.
Can I link records from another hospital?
Yes. OSF says users can go to Menu, Sharing, Link My Accounts, search the other Epic organization and use that organization’s login to link records.
How do OSF video visits work?
Video visits use OSF MyChart. You need an active account, internet, camera, microphone, supported browser or mobile device, and should connect up to 15 minutes before the visit.
Are OSF video visits recorded?
OSF’s video visit guide says video visits are not recorded and health information is kept private and secure.
How do I contact OSF billing?
Call OSF billing at (800) 421-5700, Monday-Friday, 8 a.m.-4:30 p.m. CST. Major holidays are closed.
What changed for OSF Saint Katharine patients?
Beginning April 1, 2026, new records and online services for OSF Saint Katharine patients are available through OSF MyChart. Records before March 31, 2026 remain in the OSF Saint Katharine Patient Portal.
Final Safe Path for OSF MyChart
The safe order is simple: open the official OSF MyChart login, use the activation or create-account route if needed, recover username/password only through OSF, complete the one-time code step privately, use official OSF billing links for payments and call OSF support when the portal cannot solve the problem.
This guide includes the details users need so they only visit official OSF systems to perform secure actions like signing in, paying, messaging, scheduling, eCheck-In, requesting refills or viewing records.