UHS MyChart: Login & Patient Portal Guide
UHS MyChart is the secure United Health Services patient portal for online access to your UHS healthcare team, appointments, test results, prescriptions, billing, health summaries and selected family access tools.
This guide gives the official login path, support number, app setup, sign-up steps, proxy rules, bill pay help, local UHS hospital contacts, virtual care guidance and practical troubleshooting without asking for private patient information.
Quick answer: use the official UHS MyChart login at mychart.nyuhs.org or start from nyuhs.org/mychart. UHS MyChart is free, secure and available 24/7 for patients and approved proxies. For account help, UHS lists MyChart Support at 607-584-4004, open Monday through Friday, 8 a.m. to 5 p.m.
Safety warning: this article is not the UHS portal and does not collect usernames, passwords, activation codes, insurance details, payment details or medical information. For urgent medical matters, do not use UHS MyChart messages or online scheduling; contact your provider’s office, go to the closest emergency department or call 911.
Official UHS MyChart Login
The official UHS MyChart login is hosted at mychart.nyuhs.org. Do not sign in through copied login boxes, comment links, screenshots, social posts, ads or unrelated “UHS” websites.
Open the official login
Use the official login page for appointments, test results, messages, refill requests, proxy access and billing access.
Use UHS support if blocked
UHS lists MyChart Support at 607-584-4004, open 8 a.m. to 5 p.m. Monday through Friday. The after-hours line is informational and does not accept recorded messages.
Check urgent-care rules
UHS warns not to use MyChart messages or scheduling for urgent medical attention. Call 911 for emergencies.
Which UHS MyChart Link Should You Use?
Most users do not need a long search journey. They need the correct official route for the exact task. Use this table before clicking around.
| Task | Official route | Micro-step | Do not do this |
|---|---|---|---|
| Log in | UHS MyChart Login | Open the official login page and sign in only there. | Do not enter credentials on a guide website. |
| Sign up without activation code | UHS MyChart Sign Up | Enter information only on the official UHS MyChart page. | Do not share identity questions or verification answers. |
| Activation-code help | UHS MyChart FAQ | Use the code from your After Visit Summary, bill or provider office if still valid. | Do not keep trying an expired code. |
| Support | MyChart Support | Call 607-584-4004 during posted support hours. | Do not leave urgent medical concerns in a portal-support route. |
| Pay a bill | UHS Bill Pay | Use UHS Bill Pay or the Bill Pay icon in MyChart mobile. | Do not pay through unknown text links or popups. |
| Request proxy access | Proxy Access | Use the official form route and return completed forms to the provider office. | Do not ask another patient to share a password. |
UHS MyChart Support Numbers, Hospital Addresses and Local Tips
Use official public numbers and location pages. UHS is a common acronym, so make sure you are contacting United Health Services in New York, not University Hospitals, Universal Health Services, an insurance portal or another health system.
| Need | Official detail | Best use |
|---|---|---|
| UHS MyChart Support | 607-584-4004, Monday–Friday, 8 a.m.–5 p.m. | Login, signup, activation, username/password and proxy access questions. |
| UHS main line | 607-762-2200 | General UHS routing when you do not know which department to call. |
| UHS Central Scheduling | 607-762-2494 | Scheduling help when your provider or appointment route is unclear. |
| UHS Wilson Medical Center | 33-57 Harrison Street, Johnson City, NY 13790 • 607-763-6000 | Hospital campus, emergency, inpatient, surgery or Wilson-based appointment navigation. |
| UHS Binghamton General Hospital | 10-42 Mitchell Avenue, Binghamton, NY 13903 • 607-762-2200 | Binghamton General appointments, emergency care, imaging and hospital registration. |
| UHS Delaware Valley Hospital | 1 Titus Place, Walton, NY 13856 • 607-865-2100 | Walton-area hospital, emergency, walk-in, rural care and construction entrance updates. |
| Lost personal items during visit | UHS Security: 607-763-8888 | Use only for hospital lost-item reporting, not MyChart login issues. |
Local tip: Wilson campus entrances matter
Wilson Medical Center uses the Harrison Street campus. For surgery or tower visits, follow your appointment instructions first, then use the official location page for parking and entrance context.
Local tip: Binghamton General registration
UHS patient guidance says Binghamton General Admissions/Registration is reached from the main entrance on Mitchell Avenue, then down the short entrance hall and right.
Local tip: Delaware Valley construction
UHS Delaware Valley Hospital has entrance and parking changes connected to its Medical Neighborhood project. Check the official hospital page before driving to Walton.
How to Sign Up for UHS MyChart
UHS lists several sign-up routes. The cleanest path depends on whether you already have an activation code, whether a provider office signs you up, or whether the portal can verify your identity through the official self-signup process.
Use an activation code if you received one
UHS says activation codes may appear on an After Visit Summary after a UHS provider visit, may be emailed by a provider office or MyChart Support, or may print on a bill if the account does not exist before billing.
Know the seven-day code limit
For security, UHS says activation codes are valid for only seven days. If a code is not working, request a new one through your provider office or UHS MyChart Support at 607-584-4004.
Use self-signup if you do not have a code
The official sign-up page asks for information, verifies contact details, then helps you choose a username and password. UHS says identity verification uses a third-party tool and UHS does not have access to those verification answers.
Use support if verification fails
If your information cannot be verified, UHS directs users to MyChart Support at 607-584-4004. Do not post screenshots or private details in public comments.
Sign-up safety: use a unique username, password and email address for each adult account. UHS does not recommend adults sharing the same email address because portal notifications can involve sensitive information.
UHS MyChart Mobile App Setup
UHS tells patients to set up the account first, then download the MyChart app. The app is the Epic MyChart app; inside the app, select the United Health Services MyChart logo/provider before signing in.
Download the correct app
Search for “MyChart” in the Apple App Store or Google Play. Avoid unofficial APK files, copied apps or random download buttons.
Select United Health Services
When the app asks for a healthcare organization, allow location access or search manually, then choose the United Health Services MyChart logo.
Use phone security
UHS recommends setting a fingerprint or code in the mobile app for easier access and added security.
| Mobile app feature | What UHS says you can do | Practical note |
|---|---|---|
| Appointments | View past and future appointments. | For complex scheduling, call the office or use the full website if needed. |
| Messages | Securely message your provider through the Inbox. | Use one subject per message so the care team can triage correctly. |
| Health summaries | View health issues, medications, allergies and immunizations. | Useful before urgent care, pharmacy visits or specialist appointments. |
| Test results | View test results. | Read provider comments when available before reacting to one value. |
| Medications | View and renew medications. | Renewal does not always mean same-day approval. |
| Billing | Use UHS Bill Pay from inside the mobile app; it opens in a mobile web browser. | Use only official UHS Bill Pay pages for payments. |
Device requirement update: UHS Support lists minimum operating-system requirements of iPhone iOS 18 and Android 11 for the latest app updates. Patients on earlier versions may still use the app but cannot download updates.
UHS MyChart Problem Helper
This safe helper does not collect private details. Choose the issue and it points you to the right official route.
Forgot Username, Password or Activation Access?
Use UHS official recovery routes. Do not ask a third-party site to reset anything. The UHS Support page provides links for forgotten username and password reset, and the UHS FAQ explains mobile password reset should be done through a phone browser, not inside the mobile app.
Forgot username
Go to the official UHS MyChart login or support page and use the forgot-username link. Use only the official UHS MyChart site.
Forgot password
UHS says password reset from a phone should be done through the phone’s browser by going to nyuhs.org/mychart and choosing Forgot Password.
Support line
If the reset fails or an existing account blocks sign-up, call UHS MyChart Support at 607-584-4004 during posted support hours.
What You Can Do in UHS MyChart
UHS and its MyChart user guide list many portal features. Not every feature is available in every location or for every type of visit, but this table shows what the portal is built to help patients do.
| Need | What UHS MyChart supports | Practical use | Official help |
|---|---|---|---|
| Care team connection | Email/provider messaging, clinic Inbox and visit summaries. | Ask non-urgent questions and review what happened during a visit. | User guide PDF |
| Appointments | Schedule or request appointments, view past and future appointments, eCheck-in. | Save time before registration and reduce phone calls for routine visit management. | MyChart FAQ |
| Test results | View recent test results quickly and securely. | Check results, then follow provider guidance for interpretation. | User guide PDF |
| Health summary | Current health issues, medications, allergies, immunizations and preventive care topics. | Bring a better medication and allergy picture to another provider. | MyChart FAQ |
| Medications | Request prescription renewals and update medications. | Ask for refillable medication renewal before you run out. | User guide PDF |
| Billing | View outstanding balances, make payments, view claims and update insurance. | Use UHS Bill Pay from official pages or MyChart mobile billing link. | UHS Bill Pay |
| Family care | Approved proxy access for family members, children and adults. | Avoid password sharing and use approved access forms. | Proxy Access |
| Tracking health readings | Track My Health may allow readings like glucose or blood pressure when requested by a physician. | Track readings between visits in a table or graph when your provider asks. | User guide PDF |
Messages, Care Team and Medical Advice
UHS MyChart messaging is useful, but it is not the right path for everything. Keep messages focused, non-urgent and tied to a UHS provider or care team that can respond appropriately.
Use messages for non-urgent questions
The UHS user guide says you can send a secure message to your doctor’s staff for non-urgent medical questions, such as whether you should come in for an appointment or clarification about a treatment.
Use one subject per message
UHS tells patients to limit message content to one subject per message so staff can triage and respond. Send separate messages for separate questions.
Do not use it for emergencies
MyChart messages are not for urgent medical attention. For severe symptoms, sudden changes, chest pain, trouble breathing or emergencies, call 911 or go to emergency care.
Test Results, Records, Health Summary and Share Everywhere
Many patients log in because they received a result notification. MyChart helps you view health information quickly, but your provider’s interpretation still matters. Avoid making major medical decisions from one portal value without clinical context.
Recent test results
UHS MyChart lets patients view recent test results securely. If something looks unclear, use the care team’s official instructions rather than searching random explanations.
Health summary
The UHS user guide lists current health issues, medications, allergies, immunizations and preventive care topics in health summary features.
Share Everywhere
UHS documentation describes temporary sharing through a share code and date of birth so another healthcare professional can access information for care coordination.
Appointments, eCheck-In, Lab Wait Times and On My Way
UHS MyChart is helpful before a visit, not only after one. Use it to view or request appointments, complete eCheck-in when available, and prepare your health information before arriving.
Appointments
UHS MyChart can show past and future appointments, and some locations or departments may support scheduling or request workflows.
eCheck-in
The UHS MyChart user guide lists eCheck-in and required forms in advance to save time during registration.
Lab and walk-in wait tools
UHS pages include lab wait times and walk-in wait times, and UHS has described “On My Way” as a way to save a spot in line at lab services for later the same day.
Arrival tip: for hospital visits, your appointment instructions beat a general map. Confirm the exact UHS location, building, entrance, registration desk and parking before leaving.
Medications, Prescription Renewals and Pharmacy Prep
UHS MyChart can help with medications, but a refill or renewal request is not the same as an instant approval. Some medications may require provider review, updated labs, a visit or pharmacy coordination.
Before requesting a refill or renewal
- Open the official UHS MyChart Medications area.
- Check that the medication is listed and refillable.
- Confirm your pharmacy details.
- Request early enough for normal business processing.
- Use your care team’s urgent instructions for critical medication concerns.
What MyChart helps you carry
- Medication list.
- Allergies.
- Immunizations.
- Recent results.
- Health summary for another provider visit.
UHS MyChart Billing and UHS Bill Pay
Billing pages are high-risk because fake payment links can look real. Use the official UHS Bill Pay page or the UHS Bill Pay icon inside the UHS MyChart mobile app.
View billing information
UHS says mobile users can view billing information through UHS Bill Pay, which opens from the MyChart app in a mobile web browser.
Pay a UHS bill
Use UHS Bill Pay for online payment routing. The UHS patient page also directs patients to pay online, by phone or by mail through UHS Bill Pay.
Financial questions
If a hospital bill or insurance question is confusing, UHS patient guidance says a Patient Financial Advocate can help by phone or by request while you are in the hospital.
Payment safety: do not pay from random text links, ads, popups or social comments. Start from official UHS pages and confirm you are on a UHS or official payment page before entering billing details.
UHS MyChart Proxy and Family Access
Proxy access means approved access to another person’s UHS MyChart account. UHS clearly says proxy access is not the same as a Health Care Proxy. Use proxy access instead of password sharing.
Minor age 0–11
UHS says parents or legal guardians are granted full access to a minor’s MyChart account for ages 0 through 11.
Minor age 12–18
UHS says parents or legal guardians receive limited access for ages 12 through 18. Limited access may include appointment requests, immunization records, allergies and growth charts.
Adult proxy access
Adults can grant access to a spouse, domestic partner, adult child or caregiver. UHS says adult proxy access gives full access until the patient revokes it.
How to request proxy access
- Open the official UHS proxy access page.
- Download the correct minor or adult form.
- Complete the form clearly.
- Return it to the provider’s office.
- Allow approximately seven days for access when processed.
Proxy safety rules
- Do not share a password to “help” a family member.
- Use the correct form for minor or adult access.
- Remember teen access may be limited.
- Emancipated minors may have different access rules.
- Adult proxy stays until revoked by the patient.
UHS Hello World Notifications in MyChart
UHS has upgraded patient communications to Epic’s Hello World, which connects with MyChart to send more secure and interactive updates.
What messages may include
UHS lists appointment reminders, unexpected clinic closures, waitlist notifications, billing statements, balance reminders and payment plan options.
How to opt in
UHS says patients can opt in by texting JOIN to 34208 or through MyChart communication preferences.
How to stop texts
UHS says patients can revoke enrollment in MyChart communication preferences or text STOP to 34208.
UHS Virtual Care and MyChart
UHS virtual care can help when a real-time visit is appropriate. It is not a replacement for emergency care, and your provider may decide whether a virtual provider-care visit fits your situation.
Virtual Walk-In
UHS describes Virtual Walk-In as a real-time, on-screen visit with a UHS physician or advanced practice provider in Binghamton and surrounding areas.
Virtual provider care
For an appointment with your own UHS provider, UHS says to call your provider’s office so they can determine whether a virtual visit is right for you.
Device needs
UHS says a virtual visit needs a desktop or laptop computer with a camera, or a mobile device, plus web access. Some situations may allow a voice-only telephone call if appropriate.
UHS MyChart Privacy, Scam and Safety Checklist
Patient portals involve sensitive health information. A good UHS MyChart article should prevent mistakes, not just send users to a login page.
Before signing in
- Use only mychart.nyuhs.org or nyuhs.org/mychart.
- Check that you selected United Health Services in the app.
- Do not save passwords on public computers.
- Use the support number only from official UHS pages.
- Close the browser after using a shared device.
Before paying
- Start from official UHS Bill Pay.
- Ignore unknown “urgent payment” links.
- Do not pay from social media comments or popups.
- Check bill details inside the official portal.
- Call official UHS billing help if something looks wrong.
Before messaging
- Use messages only for non-urgent questions.
- Keep one subject per message.
- Do not upload public screenshots of records.
- Use the right provider or care team.
- Call 911 for emergencies.
Wrong Portal Warning: UHS, UH, University Health and Universal Health Services
The phrase “UHS MyChart” can be confused with other portals. This page is for United Health Services in New York, whose official MyChart domain is mychart.nyuhs.org.
| If you see this | What it likely means | What to do |
|---|---|---|
| UHS MyChart / nyuhs.org | United Health Services in New York. | Use mychart.nyuhs.org and the links in this guide. |
| UH MyChart | Often University Hospitals, a different health system. | Do not use it for United Health Services records unless your provider confirms it. |
| Universal Health Services | A separate national healthcare company using the UHS acronym. | Do not assume it is the same as NYUHS MyChart. |
| UnitedHealthcare / UHC | An insurance/member portal, not UHS MyChart. | Use your insurer portal for insurance benefits, and UHS MyChart for UHS care records. |
UHS Map and Directions
This map uses UHS Wilson Medical Center as a practical UHS campus anchor for the Johnson City/Binghamton area. Always follow your appointment details for the exact location, department, entrance, parking and registration desk.
UHS MyChart Video Availability Note
I did not include a random YouTube video or VideoObject schema because a clearly verified, current UHS MyChart YouTube video with reliable upload metadata was not available from the official search results. This avoids structured-data errors and keeps the page trustworthy.
Use instead: the official UHS MyChart app page and FAQ explain the app setup, mobile features, sign-in behavior and support steps more reliably than an unverified video.
UHS MyChart FAQ
Is this the official UHS MyChart website?
No. This is an independent guide. Use official UHS links in the article for login, sign-up, support, bill pay and proxy access.
What is the official UHS MyChart login?
The official login is hosted at mychart.nyuhs.org. You can also start from the UHS MyChart overview page at nyuhs.org/mychart.
Is UHS MyChart free?
Yes. UHS says MyChart is a free service for patients and approved MyChart proxies.
What can I do in UHS MyChart?
You can view appointments, test results, health summaries, medications, immunizations, messages, prescription renewals, billing information and approved family/proxy access features.
Does UHS MyChart work at all UHS locations?
UHS says all UHS hospitals and provider practices offer MyChart, and one account can show information from any UHS location in one record/location.
How do I sign up for UHS MyChart?
You can use an activation code from an After Visit Summary or bill, request a new activation code from your provider office or UHS MyChart Support, or use the official self-signup process.
How long is a UHS MyChart activation code valid?
UHS says activation codes are valid for seven days. If a code expires, contact the provider office or UHS MyChart Support at 607-584-4004.
What is the UHS MyChart Support number?
UHS lists MyChart Support at 607-584-4004. Support is open Monday through Friday, 8 a.m. to 5 p.m.
Can I reset my UHS MyChart password inside the mobile app?
UHS says password reset on a phone should be done through the phone’s internet browser by going to nyuhs.org/mychart and choosing Forgot Password.
How do I choose UHS in the MyChart app?
Install the MyChart app, allow location access if you want nearby Epic organizations to appear, or search manually, then select the United Health Services MyChart logo.
What operating system do I need for the UHS MyChart mobile app?
UHS Support lists minimum requirements of iPhone iOS 18 and Android 11 for app updates. Earlier versions may still run but cannot download updates.
Can I use the same email address as another adult?
UHS says it may be technically possible, but does not recommend it because MyChart email notifications can involve sensitive information and cause confusion.
Can I message my UHS provider through MyChart?
Yes, for non-urgent questions. UHS recommends one subject per message so staff can triage and respond correctly.
Can I use UHS MyChart for emergencies?
No. UHS warns not to use MyChart messages or scheduling for urgent medical attention. For emergencies, call 911 or go to the closest emergency department.
What is UHS MyChart proxy access?
Proxy access means approved access to another person’s UHS MyChart account. It is not the same as a Health Care Proxy.
How long does UHS proxy access take?
UHS Support says completed proxy forms should be returned to the provider’s office and it takes approximately seven days to gain proxy access.
Can parents see a child’s UHS MyChart?
UHS says parents or legal guardians get full access for ages 0–11 and limited access for ages 12–18. Access changes when the patient reaches 18 unless the adult patient grants access.
How do I pay a UHS bill through MyChart?
Use UHS Bill Pay from the official UHS Bill Pay page or the UHS Bill Pay icon in the UHS MyChart mobile app. Do not use unknown payment links.
What is Hello World from UHS?
Hello World is UHS’s Epic-connected communication system for texts, emails and phone calls, including appointment reminders, clinic closures, waitlist notices, billing statements and payment-plan options.
How do I stop UHS Hello World texts?
UHS says you can opt out through MyChart communication preferences or text STOP to 34208.
Final Safe Path for UHS MyChart
Use the official UHS MyChart portal to sign in, sign up, view records, manage appointments, request prescription renewals, message your care team, access billing and manage approved proxy access. Use this article for guidance, not for entering private information.
The strongest path is simple: verify you are using United Health Services, open the official MyChart login, use official support at 607-584-4004 if blocked, use UHS Bill Pay for billing, and use emergency care instead of portal messaging for urgent medical matters.