UTMB MyChart Login: App, Sign Up & Patient Portal Guide

UTMB Health MyChart Guide

UTMB MyChart: Login & Patient Portal Guide

UTMB Health MyChart is the secure patient portal used to view portions of your health record, test results, immunizations, appointments, billing details, secure messages, prescription renewals and authorized family access.

This guide gives you the official login links, support numbers, sign-up routes, billing help, app setup, PreCheck-In steps, video visit instructions, records guidance and safety checks without asking for private patient information.

Official Login Fix a Problem Numbers & Address

No login form hereUse official UTMB pages only.

No private dataNever type codes or passwords here.

Action guideSteps, links, phone help, map and tips.

Quick answer: use the official UTMB Health MyChart login page to sign in, the official sign-up page to create an account, the official account recovery workflow if you forgot login details, and UTMB’s MyChart Patient Support line if a technical problem blocks access. This article is only a guide; secure tasks must be completed on official UTMB pages.

Privacy warning: this page does not collect usernames, passwords, activation codes, two-factor codes, billing details, insurance information or medical details. Use UTMB’s official MyChart website or official MyChart app for all secure actions.

Official UTMB MyChart Login

The safest way to access UTMB MyChart is to open the official UTMB MyChart login page directly. A guide page should never copy the login form or ask you to type private portal details outside UTMB’s official system.

Open the official portal

Use the official UTMB MyChart login when you need records, appointments, messages, billing, prescription renewals, PreCheck-In or video visits.

Check the right organization

UTMB Health and UTRGV-related MyChart access can appear close together. Confirm the page matches your UTMB Health care before signing in.

Use recovery if blocked

If username, password or account access fails, use official recovery. Do not keep guessing or send portal details to unofficial websites.

Which Official UTMB MyChart Link Should You Use?

Most users are trying to finish one task quickly. Use this table before clicking around, especially if you are helping a parent, teen, caregiver or older patient.

Need	Official route	Micro-step	Avoid
Log in	UTMB MyChart login	Open the official page, enter credentials there only, then complete the two-factor prompt.	Third-party login forms, screenshots, popups and ad links.
Create account	UTMB MyChart sign-up	Enter personal information, verify identity, then choose username and password on the official page.	Sharing identity details with guide sites.
Forgot username/password	Account recovery	Use verified email or phone recovery, then follow the official workflow.	Sending recovery codes to anyone else.
Pay without login	Pay as Guest	Use guest pay only from the official UTMB MyChart page.	Payment links from texts, comments or popups.
Video visit	Video visit instructions	Log in 15–30 minutes before the visit, complete PreCheck-In, test hardware, then join.	Waiting until appointment time to test camera or microphone.
Technical help	MyChart contact support	Use UTMB MyChart support or call 409-77-CHART.	Unofficial support chats or public comment threads.

UTMB MyChart Support Numbers, Address and Local Tips

Use the right public number for the right problem. MyChart support is for portal access and website/app problems; clinic teams handle clinical questions; billing customer service handles bill questions; medical records handles complete record requests.

Need	Official public resource	Best use
MyChart technical support	409-77-CHART / 409-772-4278	Password help, portal errors, sign-up trouble, technical MyChart questions.
Access Center	409-772-2222 or 800-917-8906	Appointments, care access, questions, support, scheduling and routing.
Billing customer service	409-771-8811 or 1-800-994-0363	Bill questions, balances, payment issues, billing inquiry routing.
Medical records / Release of Information	409-772-1965	Complete medical record copies or records not available inside MyChart.
Galveston Campus hospital	301 8th Street, Galveston, TX 77550	Main Galveston hospital map orientation; check appointment details for exact building.
Written records requests	University of Texas Medical Branch, HIM – Release of Information, 301 University Blvd., Galveston, TX 77555-0782	Mailing written requests for medical records when needed.

Local tip 1: Galveston has multiple UTMB buildings

Do not rely only on a general map pin. Your appointment details may mention Jennie Sealy Hospital, John Sealy Hospital, a clinic floor, Harborside Drive or another UTMB location.

Local tip 2: use PreCheck-In before arrival

PreCheck-In can save time at the front desk by verifying address, contact information, insurance, allergies, medications, copay and documents before the visit.

Local tip 3: bring records if referred

UTMB’s appointment guidance says referred patients should bring outside provider records or radiology films when applicable.

How to Sign Up for UTMB MyChart

UTMB’s official sign-up page says new users follow three broad steps: enter personal information, verify identity, and choose a username and password. Complete those steps only on UTMB’s official MyChart site.

Open the official sign-up page

Start from UTMB’s official MyChart sign-up page. Do not type identity details into a copied form or guide website.

Enter personal information

Use the official required fields exactly as shown. If information does not match UTMB’s records, use the official support number rather than trying random combinations.

Verify identity

The identity check protects your health information. If the system cannot verify you, contact UTMB MyChart Patient Support at 409-772-4278.

Choose username and password

Create credentials only inside the official portal. Save them securely and prepare to use two-factor authentication at login.

Activation-code note: UTMB explains that a MyChart access code used to activate an account is different from the two-factor authentication code used after login. Do not confuse the two, and do not share either code.

UTMB MyChart App Setup

The MyChart app can help manage care from a phone, but the safest setup is to install only from official app stores, choose the correct organization and use official account settings for security options.

Download from official stores

Use the official MyChart app listing from Apple or Google. Avoid APK sites and unofficial “patient portal” app links.

Select UTMB Health

After installing, search for UTMB Health or use the official UTMB MyChart website to reach the correct organization.

Use passkeys when available

UTMB’s upgrade notes say passkey login is available in MyChart mobile when the app is updated to version 11.6 or later.

UTMB MyChart Problem Helper

This tool does not collect private information. Choose the issue and it points you to the safest official next step.

What are you trying to fix?

Where are you using it?

Choose your issue and device. No username, password, code, medical or payment details are requested.

Forgot Username, Password or Account Access?

Use the official UTMB MyChart recovery workflow. UTMB’s recent upgrade notes describe unified username and password recovery using a verified email address or phone number.

Start with official recovery

Use account recovery instead of repeated failed login attempts. This is safer and reduces lockout frustration.

Password help

UTMB’s FAQ points patients to password recovery or the MyChart Support Line at 409-77-CHART for password assistance.

Support line

For technical portal questions, contact UTMB MyChart Patient Support at 409-77-CHART / 409-772-4278.

Recovery safety: no guide website needs your two-factor code, password reset code or activation code. Enter codes only in the official UTMB MyChart flow.

UTMB MyChart Two-Factor Authentication

UTMB requires two-factor authentication to protect your account. After you enter your username and password, you receive a single-use code by email or mobile device.

How the code step works

Log in with username and password on the official UTMB page.
Select email or text delivery if prompted.
Enter the six-character single-use login code.
Keep the MyChart page open while retrieving the code.
Use a different browser tab if checking email in the same browser.

Remembering a device

Two-factor authentication is required on initial login for a device.
You may see a “Skip this step next time” option.
UTMB says the remembered device can avoid revalidation for one year.
Use this only on your personal device.
Do not remember shared, work lobby, library or public devices.

What You Can Do in UTMB MyChart

UTMB says MyChart provides access to portions of your electronic medical record. It does not display every item, and each feature page describes what is available online.

Feature	Where it helps	Practical note	Official help
Test results	Viewing available test results and related updates.	Ask your clinic or provider if a result is missing, confusing or clinically urgent.	FAQ
Appointments	Future, past, canceled and requested appointments.	Use MyChart for current providers and Access Center for broader scheduling help.	MyChart info
Secure messaging	Non-urgent communication with clinic staff where you receive care.	Not every provider communicates electronically. Call for urgent or sudden changes.	Terms
Medications	Medication information and prescription renewal requests.	Renewal depends on provider review, medication type and clinic workflow.	Medication FAQ
Billing	Billing details and billing questions.	For bill-specific questions, UTMB lists Billing Customer Service numbers.	Billing FAQ
Authorized access	Children, parents and proxy access.	Use official authorized access; do not share passwords.	MyChart info

Medical Records, Test Results and Corrections

UTMB’s FAQ says MyChart shows portions of the UTMB electronic medical record, including test results, medications, allergies, immunizations, preventive reminders, health issues, secure messaging, appointments, billing and demographics. It does not display all medical-record information.

If information is missing

UTMB says MyChart information comes directly from the electronic medical record. If something is missing or incorrect, report it to clinical staff or your provider.

If you need a complete record

For services beyond what appears online or for a complete copy, contact UTMB Health Information Management / Release of Information.

Radiology images

Diagnostic images may require Radiology and Imaging release steps rather than ordinary MyChart viewing.

Upload Insurance Card Photos in UTMB MyChart

UTMB’s FAQ says the easiest way to upload insurance card photos is through the MyChart mobile app or a device with a camera. You need front and back images of the card.

Upload from the MyChart app

Log in to UTMB Health MyChart from the app.
Select Insurance Summary in the menu.
Find your current insurance.
Tap Add insurance card photos.
Follow prompts for front and back images, then submit.

Upload from the website

Save front and back photos or scans to your computer.
Log in to UTMB MyChart.
Open Insurance Activity from the menu.
Find your current insurance.
Choose Add insurance card photos and submit.

Appointment PreCheck-In Through UTMB MyChart

UTMB says MyChart PreCheck-In lets you check in from a phone or computer before your appointment and can save time at the front desk.

Open the upcoming visit

Verify basic information

PreCheck-In may ask you to verify address, contact information, insurance coverage, allergies and medications.

Handle visit tasks

You may be able to pay an office visit copay, read and sign documents and complete questionnaires before arrival.

Visit tip: bring your current insurance card, medication list or prescription bottles, and outside provider records or radiology films if you were referred to UTMB.

UTMB MyChart Video Visit Instructions

UTMB says video appointments are private and secure through the MyChart website or mobile apps. Use a laptop with integrated camera and microphone or a mobile device for the best experience.

Before the video visit

Use Wi-Fi or a high-speed internet connection.
Test camera and microphone before the appointment.
Choose a private setting where you can talk freely.
Reduce distractions, TV noise, phone sounds, pets and doorbells.
Keep bright light in front of you, not behind you.

Join from website or app

Log in 15–30 minutes before appointment time.
Open the video visit from the alert or Visits menu.
Complete PreCheck-In for the appointment.
Choose Begin Video Visit / Begin Visit.
Complete the hardware test and press Join Call.

Proxy video visit tip: if a proxy is joining for the patient, UTMB says the proxy must log in with their own account, then access the patient’s account through proxy activity before joining the video visit.

UTMB MyChart Billing, Guest Pay and Bill Questions

Billing tasks are sensitive. Use official UTMB MyChart billing pages only. If you have a question about a bill, UTMB’s FAQ directs patients to Billing Office Customer Service, not general MyChart technical support.

Pay as Guest

Use the official UTMB MyChart Pay as Guest page if you need to pay off balances without signing in.

Billing inquiries inside MyChart

UTMB says you can send a question to Billing Customer Service from Billing Account Detail or Message Center by choosing Billing Inquiry.

Call billing customer service

For bill-specific questions, call 409-771-8811 or 1-800-994-0363.

Payment safety: do not use payment links from random texts, ads, emails, social comments or third-party pages. Start from UTMB MyChart or UTMB Health official billing pages.

Family, Parent and Proxy Access in UTMB MyChart

UTMB says patients may view medical records for children and parents through authorized access. Use authorized access instead of sharing passwords.

Children and parents

Authorized access may let you view health information for children or parents when UTMB grants access according to policy.

Proxy video visits

For video visits, the proxy should log in with their own account, open the patient account through proxy activity, then follow the video visit steps.

Do not share passwords

Password sharing creates privacy and safety problems. Use official authorized access and remove access when no longer appropriate.

UTMB MyChart Smart Health Cards

If you received COVID-19 vaccinations or testing at UTMB Health, UTMB says you can generate digital verification through MyChart using Smart Health Cards.

View QR code

Patients can view QR codes inside the COVID-19 activity in MyChart and show the code from a mobile device when needed.

Export to wallet

UTMB says patients may export information to a digital health wallet and choose whether to export vaccinations, test results or both.

Print from website

Patients can print QR codes from the MyChart website. If you do not use MyChart, UTMB says a printed QR code can be provided at your next clinic visit.

Smart card note: UTMB says Smart Health Card records may not contain every booster dose, while full vaccination history on record is available under the Immunizations tab in MyChart.

UTMB MyChart Privacy, Scam and Safety Checklist

Patient portals are high-risk because fake login pages and fake payment pages can look convincing. Use this checklist before signing in, paying, uploading insurance cards or messaging a clinic.

Before you sign in

Open UTMB MyChart directly from official UTMB pages.
Do not use copied login boxes on guide websites.
Keep the MyChart tab open while retrieving a two-factor code.
Remember a device only if it is your personal device.
Sign out fully on shared computers.

Before you pay

Use official UTMB MyChart billing or Pay as Guest.
Call official billing numbers for bill-specific questions.
Do not use payment links from popups or comments.
Save receipts only from official payment pages.
Check the billing account before paying.

Before you message

Use messages for non-urgent clinical questions only.
Call the clinic for sudden changes or urgent concerns.
Use 911 for emergencies.
Choose the correct clinic or billing topic.
Do not post screenshots of records online.

UTMB Galveston Campus Map and Directions

This map is for broad orientation only. UTMB Health has many clinics and campuses across Southeast Texas, so always use your appointment details for the exact building, department, floor, parking and entrance.

Helpful Video Visit Resource

I did not add VideoObject schema because I could not verify a current official UTMB MyChart YouTube video upload date from a reliable accessible source. Instead, this guide links to UTMB’s official step-by-step video visit instruction page, which is safer for patient tasks.

UTMB MyChart FAQ

Is this the official UTMB MyChart website?

No. This is an independent guide. Use the official UTMB MyChart links in this article to sign in, create an account, recover access, pay a bill or complete secure tasks.

Where do I log in to UTMB MyChart?

Use the official UTMB MyChart login page at mychart.utmb.edu. Do not enter login details into this guide or any third-party form.

How do I sign up for UTMB MyChart?

Use the official UTMB MyChart sign-up page. The official process asks you to enter personal information, verify identity and choose a username and password.

Is UTMB MyChart free?

Yes. UTMB’s FAQ says there is no cost to activate and use MyChart to access personal health information.

Who do I call for UTMB MyChart technical problems?

Call the MyChart Patient Support team at 409-77-CHART / 409-772-4278 for website or technical MyChart questions.

What information can I see in UTMB MyChart?

UTMB says MyChart can show portions of your electronic medical record, including test results, medications, allergies, immunizations, preventive reminders, health issues, secure messages, appointments, billing and demographics.

Does UTMB MyChart show my complete medical record?

No. UTMB says MyChart does not display all information in the medical record. For a complete copy, contact UTMB Health Information Management / Release of Information.

What should I do if information in MyChart is wrong?

UTMB says MyChart information comes from the UTMB electronic medical record. Report missing or incorrect information to clinical staff or your provider.

What is the UTMB billing phone number?

For billing questions, UTMB lists Billing Office Customer Service at 409-771-8811 or 1-800-994-0363.

Can I pay a UTMB bill without signing in?

Yes. Use the official UTMB MyChart Pay as Guest page to pay balances without a MyChart login.

Does UTMB MyChart use two-factor authentication?

Yes. UTMB says MyChart requires two-factor authentication, using a single-use code sent to your email address or mobile device.

Why should I keep the MyChart page open during two-factor login?

UTMB says closing the MyChart tab or app while retrieving the code can log you out and require a new login code.

Can I use UTMB MyChart for emergencies?

No. UTMB’s MyChart terms say not to use MyChart for an emergency. Call 911 for emergencies and call your provider’s office for sudden health changes.

How do I join a UTMB MyChart video visit?

Log in 15–30 minutes before the appointment, open the upcoming video visit from the alert or Visits menu, complete PreCheck-In, choose Begin Video Visit, test hardware and join the call.

Can a proxy join a video visit for a patient?

Yes. UTMB says a proxy should log in with their own account, access the patient account through proxy activity and then follow the video visit steps.

How do I upload insurance card photos?

Use the MyChart mobile app or website. In the app, go to Insurance Summary, choose the insurance, add front and back card photos and submit. On the web, use Insurance Activity.

What is UTMB MyChart Smart Health Card?

If you received COVID-19 testing or vaccination at UTMB Health, you may generate digital verification through MyChart using Smart Health Cards.

What number should I call for appointments or care access?

Call the UTMB Access Center at 409-772-2222 or 800-917-8906 for appointment, care access and routing help.

Final Safe Path for UTMB MyChart

Start with the official UTMB MyChart login, use official sign-up or account recovery when needed, download the app only from official stores, use two-factor authentication carefully, pay only through official billing routes, and contact the correct UTMB support team for technical, clinical, billing or medical-record questions.

This guide includes the practical details so users only need to visit the official portal to perform secure actions like signing in, paying, messaging, uploading documents, completing PreCheck-In or joining a video visit.