VCU MyChart: Login & Patient Portal Guide
VCU Health MyChart is the official patient portal for medical records, appointments, test results, provider messages, prescription refills, eCheck-in, virtual visits, bill pay and proxy access.
This guide gives you the safest official links, support numbers, app setup, billing help, records guidance, proxy rules, Richmond campus tips and troubleshooting steps without collecting private patient information.
Quick answer: use the official VCU Health MyChart login page for sign-in, the official sign-up page for new access, account recovery if you forgot login details, VCU Health billing resources for payment questions, and the VCU Health MyChart app only from official app stores. This page is a guide only; secure actions must happen on VCU Health’s official portal.
Privacy warning: never enter usernames, passwords, verification codes, medical details, payment details, activation details, birth dates, insurance information or Social Security numbers on this guide page. Complete sensitive tasks only inside VCU Health’s official MyChart website or official app.
Official VCU MyChart Login and Safe Path
The safest way to access VCU MyChart is to start from the official VCU Health MyChart login page. A trustworthy article should send users to the official portal, not copy the login box or collect private information.
Open the official portal
Use VCU Health’s official MyChart login page for medical records, appointments, provider messages, refills, bill pay and virtual appointments.
Use the app only after account setup
The app listing says full features require an account created on MyChart.VCUHealth.org first. Create or recover the account before relying on the app.
Call support if blocked
VCU Health lists MyChart patient phone support at 804-802-5964, available 7 a.m. to 6 p.m., 7 days a week.
Which VCU MyChart Link Should You Use?
Most users need one exact task. Use this table before clicking around, especially if you are trying to help a parent, patient, teen, caregiver or family member.
| What you need | Use this official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | VCU MyChart login | Open the official portal and sign in only there. | Do not use copied login forms on guide sites. |
| Create an account | VCU MyChart sign up | Follow the official sign-up prompts on the VCU portal. | Do not post private details when sign-up fails. |
| Forgot username | Recover username | Use official recovery instead of guessing repeatedly. | Do not send username or identity details through comments. |
| Forgot password | Reset password | Reset only through the official VCU MyChart page. | Do not share verification information with anyone. |
| Pay a bill | VCU billing and insurance | Use MyChart billing or VCU’s official billing contact. | Do not pay through random text-message links. |
| Request medical records | Medical records and MyChart | Use Menu, then Share My Record, or follow VCU’s release process. | Do not upload record screenshots publicly. |
Official VCU Health Numbers, Address and Local Richmond Tips
These are public VCU Health contact resources for routing. Use MyChart support for portal problems, billing for payment issues, appointment numbers for scheduling, and 911 for emergencies.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart account help | 804-802-5964 | Portal login, access, account, missing care-team listing or MyChart support questions. VCU lists hours as 7 a.m. to 6 p.m., 7 days a week. |
| Appointments | 804-828-7929 or 800-762-6161 | Appointment help and general healthcare needs. VCU lists weekdays 8 a.m. to 5 p.m. for appointment calls. |
| VCU Medical Center general information | 804-828-9000 | General VCU Medical Center information and patient information routing. |
| Billing questions | 804-523-7001 or 888-803-0082 | Bill questions, payment options, payment arrangements and VCU Health billing support. |
| Billing email | vcuhealthbilling@vcuhealth.org | Official billing communication when VCU directs you to use email. Avoid emailing unnecessary medical details. |
| Release of medical information | 804-828-4423 | Medical record release questions not solved through MyChart. |
| Patient Relations | 804-628-0400 | Patient care concerns for VCU Medical Center, not ordinary password recovery. |
| Financial Counseling | 804-828-0966 | Financial assistance questions. VCU lists Monday through Friday, 9 a.m. to 4 p.m. |
| Parking Office, MCV Campus | 804-828-PARK | Parking questions before a downtown Richmond appointment. |
| Security Escort Service | 804-828-WALK | Free MCV Campus escort service from 5 p.m. to 8 a.m. for safe arrival between campus locations. |
Local tip: VCU Medical Center is a campus
The downtown Richmond medical center includes multiple buildings such as Main Hospital, Critical Care Hospital, Gateway Building, Ambulatory Care Center, Children’s Pavilion and others. Use your appointment details for the exact building.
Local tip: after-hours visitor check-in
VCU’s visitor information says visitors arriving between 8 p.m. and 8 a.m. should check in at the information desk on the 2nd floor of Critical Care Hospital, 1213 E. Clay Street, Richmond, VA.
Local tip: check eCheck-in before leaving
Complete eCheck-in before virtual visits and appointment arrival steps. But do not treat MyChart as the source for parking, entrance or department changes; check appointment instructions too.
How to Sign Up for VCU MyChart
Use the official sign-up process only. VCU Health’s MyChart pages support online registration, and the Children’s Hospital of Richmond at VCU page notes that users without an access code can use the green “sign up online” option on the registration page.
Start from the official sign-up page
Open the VCU Health MyChart sign-up route. Complete the information requested only on the official MyChart.VCUHealth.org page.
Use the activation/access code if you have one
If your visit paperwork, email or official instructions provide an access code, use it only inside the VCU MyChart portal. Never paste codes into a third-party guide or comment box.
Use sign-up online if you do not have a code
If you do not have an access code, use the official online sign-up path. Follow only the VCU MyChart prompts and call support if the system cannot verify you.
Download the app after account setup
After your account is created, install the official VCU Health MyChart app from Apple App Store or Google Play. Avoid APK files and unofficial app mirrors.
VCU Health MyChart App Setup
The official app listings describe the VCU Health MyChart app as a way to manage health information, communicate with the care team, review test results, request refills, view immunizations, pay Epic bills, access family information and receive health reminders.
Use official app stores
Download from Apple App Store or Google Play only. Search for “VCU Health MyChart” and confirm the developer/listing before signing in.
Create the account first
The app listing says you must first create an account on the MyChart.VCUHealth.org website to access all features.
Use website if app is limited
If a feature is hard to find inside the app, open the full VCU MyChart website in a supported browser and try the same task there.
VCU MyChart Problem Helper
This safe helper does not collect personal details. Pick the issue and device, then follow the official route.
VCU MyChart Username and Password Recovery
Use VCU Health’s official recovery tools instead of guessing repeatedly. Repeated failed attempts can create more frustration, and unofficial recovery forms are unsafe.
Recover username
Use the official “Recover Your MyChart Username” page if you cannot remember the username connected to your VCU MyChart account.
Reset password
Use the official password reset route if your password fails. Do not send passwords or screenshots to third-party support pages.
Call MyChart support
If recovery fails, call VCU MyChart patient phone support at 804-802-5964 during official support hours.
Recovery safety: do not share verification codes, screenshots, birth date, insurance details, medical record number or payment details with unofficial pages, social accounts or comment replies.
Medical Records, Notes, HIE and Record Sharing
VCU Health explains that medical records can include test results, discharge summaries, notes from doctors and reports of past care. MyChart helps you view, download and share records, but formal record release and amendment requests may still require VCU Health’s Health Information Management process.
What records may include
- Test results.
- Discharge summaries.
- Doctor notes.
- Reports of past care.
- Appointment summaries.
Share My Record
VCU’s FAQ says you can log in, click Menu, then Share My Record to view, download and share your health information. It also says record edits can be requested directly through MyChart.
HIE sharing and opt-out
VCU Health participates in health information exchanges. VCU states you have the right to opt out, but providers may then need to obtain medical information by fax, mail or other means.
| Record task | Official route | Useful detail |
|---|---|---|
| Release medical information | Call 804-828-4423 or use VCU Health’s official release process. | Use this for formal record release questions not solved inside MyChart. |
| Health information amendment | Download and complete VCU Health’s medical record amendment form. | VCU says amendment requests can be sent to Health Information Management by email, mail or fax. |
| HIE opt-out | VCU Health Department of Health Information Management, Box 980679, Richmond, VA 23298-0679. | VCU lists HIM@vcuhealth.org and fax 804-828-5059 for completed opt-out form routing. |
Appointments, eCheck-In and Messages
MyChart helps with appointment management, but it should not replace urgent care. Use MyChart for routine portal tasks, appointment details and secure messages. Use emergency services for emergencies.
Manage appointments
VCU Health lists appointment management as a MyChart feature. You can schedule, view details of upcoming appointments and review past appointment information when available.
Message your provider
VCU’s FAQ says to go to Messaging, click Ask a Question, choose the doctor’s name, then type a subject and message. Messages are secure and private.
Doctor missing from message list
If your doctor or care-team member does not appear in MyChart, VCU says to contact MyChart patient phone support at 804-802-5964.
Emergency rule: VCU Health’s contact page says if you have a medical emergency, call 911 immediately or go to the nearest hospital. Do not use MyChart messages for emergencies, severe symptoms or fast-changing conditions.
Prescriptions, Refills and Medication Questions
VCU Health lists prescription refill requests and medication management as MyChart features. The app listing also says users can request medication refills and view immunization history.
Before requesting a refill
- Open the official VCU MyChart portal or app.
- Go to the Medications or refill area.
- Confirm the medication is refillable.
- Check the pharmacy shown in the request.
- Use provider messaging for medication questions when appropriate.
When refill is not available
- The prescription may require provider review.
- The medication may not be eligible for online refill.
- You may need an appointment or updated information.
- The pharmacy or care team may need clarification.
- Use urgent care instructions for urgent medication problems.
VCU MyChart Billing, Estimates and Financial Help
VCU Health says MyChart billing lets users pay bills, set up payment plans and paperless billing, and see recent charges and payments from the Billing section. Use official VCU Health billing resources for billing questions, arrangements and financial assistance.
Pay through MyChart
Log in and go to Billing in the upper navigation to pay bills, view recent charges and payments, set payment plans and manage paperless billing.
Call billing support
For VCU Medical Center, MCV Physicians or CMH billing questions, VCU lists 888-803-0082. The contact page also lists 804-523-7001.
Get a cost estimate
VCU Health’s price transparency page says patients can log in to MyChart and use the Cost Estimate tool. Guest estimates may be available through the estimate page.
Financial assistance
VCU Health says financial assistance may help patients based on income, assets and needs, and financial counselors can help with hospital bills, health coverage, renewals and insurance information.
Financial Counseling Call Center
VCU lists 804-828-0966 for more financial assistance information, Monday through Friday from 9 a.m. to 4 p.m.
Billing safety: do not pay VCU Health bills through random text links, popup ads or unofficial social media replies. Start from MyChart, the official billing page or VCU Health’s official contact page.
Proxy Access: Share VCU MyChart Safely
VCU Health says you should never share MyChart login information. Proxy access is the safest way to give family members or caregivers access to part of your electronic health record.
| Proxy type | What VCU says it can allow | Best use |
|---|---|---|
| Full Access | Schedule appointments, send messages to providers and view the clinical chart. | Trusted adult caregiver or family member who helps manage care closely. |
| Clinic Access | View the patient’s clinical chart. | Someone who needs record visibility but not scheduling or messaging. |
| Scheduling/Messaging Access | Schedule appointments and send messages to providers. | Someone helping with appointment coordination and care-team communication. |
Log in to your own MyChart account
Proxy sharing starts from inside the patient’s own VCU MyChart account. Do not hand over your password.
Go to Explore More
VCU’s instructions say to scroll to the Explore More section at the bottom of the main page.
Open Invite Friends and Family
Find Invite Friends and Family, then tap or click Manage Access.
Invite the person by name and email
Choose Invite friends or family, follow MyChart instructions, enter the required name and email address, then select the type of access.
Recipient accepts the invitation
MyChart sends an invitation to the email address. The recipient must log into their own MyChart account, accept the invitation and enter the patient’s date of birth.
Children, Teen and Adult Proxy Access
Children’s Hospital of Richmond at VCU explains that proxy access depends on the patient’s age. This matters because a parent’s access can change when a child becomes a teen.
Children age 12 and under
CHoR says a parent or guardian creates the child’s MyChart account and has full proxy access. The child does not get their own MyChart account.
Ages 13 to 17
CHoR says that when a child turns 13, parent or guardian full proxy access automatically converts to message-only access unless the teen grants more access.
Adults 18 and older
Adults have full access to their own MyChart account and can grant proxy access to another adult through Share My Record or Sharing Hub.
Special situation: VCU’s FAQ says if a child age 13 or older has significantly diminished capacity, a parent or guardian can request full proxy access by calling Health Information Management at 804-628-3896.
Virtual Appointments and eCheck-In
VCU Health’s FAQ says you can schedule and attend a virtual care appointment from MyChart. Before the appointment starts, log into MyChart and complete eCheck-in.
Open the appointment in MyChart
Use the official VCU MyChart portal or app. Make sure you are signed into the correct patient account.
Complete eCheck-in
Before the virtual appointment starts, complete the eCheck-in process in MyChart.
Begin the visit
After eCheck-in, click Begin Visit, then Join Call to let the provider know you are ready.
Privacy, Scam and Portal Safety Checklist
Patient portal topics are sensitive. This checklist keeps the article useful without turning it into a risky login or data-collection page.
Before you sign in
- Start from mychart.vcuhealth.org.
- Check that you are not on a copied login form.
- Use your own device when possible.
- Do not save access on a public computer.
- Sign out fully after using shared devices.
Before you pay
- Use MyChart Billing or official VCU billing pages.
- Call official billing numbers for questions.
- Ignore suspicious payment links.
- Do not share card details in comments or emails.
- Keep official receipts and confirmation details.
Before you message
- Use MyChart messages for non-urgent questions.
- Do not use messages for emergencies.
- Choose the correct provider or care team.
- Use phone scheduling for appointment access issues.
- Call 911 for medical emergencies.
Previous Portal, VCU Health Locations and Wrong-Portal Warnings
VCU Health states that as of December 4, 2021, MyChart is VCU Health’s patient portal. The previous My VCU Health Patient Portal is view-only. That means old bookmarks can confuse users who expect to perform current tasks.
Current portal
Use VCU Health MyChart for current portal tasks such as records, appointments, messaging, refills, telehealth and bill pay.
Previous portal
The previous My VCU Health Patient Portal is view-only. Use it only if VCU directs you to older records or historical access.
Tappahannock and other VCU locations
Some location pages include specific portal transition instructions. If your record looks missing, confirm the correct VCU Health location and portal instructions.
VCU Medical Center Map and Directions
Use this map for broad orientation only. VCU Medical Center is a multi-building downtown Richmond campus, so your appointment details remain the best source for the exact building, desk, entrance, parking and arrival instructions.
Official VCU Health MyChart Video Resources
VCU Health provides official MyChart video resources for overview information, password reset and account management, scheduled video visits, message center use, connecting accounts, sharing records and proxy access.
Schema note: this article embeds an official VCU Health MyChart video resource, but VideoObject schema is not added because the exact YouTube upload date was not safely verified from the accessible official source. This prevents structured-data errors.
VCU MyChart FAQ
Is this the official VCU MyChart website?
No. This is an independent guide. Use the official VCU MyChart links in this article to sign in, sign up, recover account details, pay bills or manage records.
Where do I log in to VCU MyChart?
Use the official VCU Health MyChart login page at mychart.vcuhealth.org. Do not enter login details into this guide page.
What can I do in VCU Health MyChart?
VCU Health lists appointment management, provider messaging, prescription refills, appointment summaries, test results, bill pay, virtual appointments, eCheck-in and medical-record sharing as MyChart uses.
How do I sign up for VCU MyChart?
Use the official VCU MyChart sign-up page. If you have an access code, use it only inside the official portal. If you do not have a code, use the official online sign-up path.
What is the VCU MyChart support phone number?
VCU Health lists MyChart patient phone support at 804-802-5964, available from 7 a.m. to 6 p.m., 7 days a week.
Who do I call for appointments?
VCU Health lists 804-828-7929 or 800-762-6161 for appointment help, weekdays from 8 a.m. to 5 p.m.
Can I message my doctor through VCU MyChart?
Yes. VCU’s FAQ says to go to Messaging, click Ask a Question, choose your doctor’s name, type a subject and message, and send the secure message.
What if my doctor is missing from the message list?
VCU’s FAQ says to contact MyChart patient phone support at 804-802-5964 if your doctor or care team member does not appear in your MyChart account.
Can I attend a virtual appointment through MyChart?
Yes. VCU says to log into MyChart, complete eCheck-in, click Begin Visit, then Join Call before the virtual appointment starts.
Can I pay bills through VCU MyChart?
Yes. VCU says to log in and go to Billing in the upper navigation to pay bills, set up payment plans and paperless billing, and see recent charges and payments.
Who do I call for VCU billing questions?
VCU Health lists 804-523-7001 or 888-803-0082 for billing questions. The VCU Medical Center billing page also lists 888-803-0082 for payment options or arrangements.
How do I get a VCU cost estimate?
VCU’s price transparency page says patients can log into MyChart and use the Cost Estimate tool. If you do not have MyChart, the estimate page provides a guest-estimate route.
How do I share VCU MyChart access with family?
Use proxy access. VCU says you should never share MyChart login information; proxy access is the safe way to share access with family members or caregivers.
What happens to parent access when a child turns 13?
Children’s Hospital of Richmond at VCU says full parent or guardian proxy access automatically converts to message-only access when the child turns 13, and the teen controls additional access.
Can I request prescription refills in VCU MyChart?
Yes. VCU Health lists prescription refill requests as a MyChart feature, and the app listings include medication refill requests and immunization history.
Is the old My VCU Health Patient Portal still active?
VCU Health states that as of December 4, 2021, MyChart is the patient portal and the previous My VCU Health Patient Portal is now view-only.
Can I use MyChart for a medical emergency?
No. VCU Health says that if you have a medical emergency, call 911 immediately or go to the nearest hospital.
How do I avoid fake VCU MyChart pages?
Start from VCU Health’s official website, mychart.vcuhealth.org, or official app store listings. Avoid copied login forms, suspicious ads, popup payment pages and social media support replies.
Final Safe Path for VCU MyChart
The safest order is simple: open the official VCU MyChart login page, sign up or recover your account through official tools, use the official app stores, call VCU MyChart support at 804-802-5964 if account access fails, use official billing numbers for payment questions, and use proxy access instead of password sharing.
This guide keeps the practical details inside the article so users only need to visit the official portal to complete secure actions such as signing in, paying a bill, messaging a provider, requesting refills, sharing records or attending virtual appointments.