University of Iowa Health Care MyChart Guide

UIHC MyChart: Login & Patient Portal Guide

UIHC MyChart is the secure University of Iowa Health Care patient portal for viewing records, test results, appointments, provider messages, prescription renewals, eCheck-in, telehealth video visits and billing tasks.

This guide gives official login links, support numbers, sign-up steps, app help, billing routes, medical records, proxy access, QuickCare, parking tips, campus map and safety checks without asking for private patient information.

Official Login Fix a Problem Numbers & Address

No login form hereUse official UI Health Care pages only.

No private dataNever type codes or passwords here.

Portal noteUse UI Health Care MyChart, not a copied form.

Quick answer: to use UIHC MyChart, open the official University of Iowa Health Care MyChart portal at mychart.uihealthcare.org. Use official sign-up if you need an account, “Forgot login information?” or account recovery if access fails, 800-777-8442 or 319-384-8442 for UI Health Access questions, and 319-384-2196 or 866-393-4605 for patient billing.

Privacy warning: this is an independent guide. It does not collect usernames, passwords, activation codes, two-factor codes, MRNs, dates of birth, ZIP codes, insurance information, payment information or medical details. Complete all secure tasks only on official UI Health Care MyChart pages.

Official UIHC MyChart Login

The official University of Iowa Health Care MyChart portal is hosted at mychart.uihealthcare.org. The login page supports UI Health Care and Community Connect Practices, shows “Forgot login information?”, and includes guest options for bill pay and self-service estimates.

Open official login

Use the official portal for records, test results, messages, prescription renewals, appointments, eCheck-in, telehealth visits and billing.

Enable browser basics

The official login page can show errors if JavaScript or cookies are disabled. Use an updated browser and allow the official portal to work.

Use official help

If sign-up, activation, username, password or account recovery fails, use UI Health Access at 800-777-8442 or 319-384-8442.

UIHC MyChart vs Other “UI Health” MyChart Pages

UIHC MyChart means University of Iowa Health Care. Do not confuse it with UI Health in Illinois or other “UI” patient portals. For University of Iowa Health Care, the correct portal is mychart.uihealthcare.org.

Correct UIHC portal

Use mychart.uihealthcare.org for University of Iowa Health Care and UI Health Care Community Connect Practices.

Check the organization

The login page should say UI Health Care. If you are trying to reach another health system, use that provider’s official portal instead.

No copied login forms

A guide article should explain the process and link to official pages. It should not collect your username, password, activation code or medical details.

Which Official UIHC MyChart Link Should You Use?

Use the right official page for the task. This keeps private information out of unsafe pages and helps users act faster.

Need	Official route	Micro-step	Avoid
Log in	UIHC MyChart login	Open the official page and sign in there only.	Third-party login boxes, popups or copied screenshots.
Create account	MyChart sign-up	Use official sign-up or an activation link received after scheduling or check-in.	Typing identity details into guide-site forms.
Forgot access	Account recovery	Use the official recovery route or “Forgot login information?” on the login page.	Sharing reset links or verification codes.
Pay without login	Pay as Guest	Use official Guest Pay or MyChart Billing and Insurance.	Payment links from ads, comments, texts or unknown emails.
Video visit	Telehealth visits	All telehealth visits begin in MyChart; prepare your device before visit time.	Driving during a video visit or using non-secure video systems.
Family/proxy access	MyChart forms	Use adult, caregiver or parental/guardian access forms depending on the situation.	Password sharing between family members.

UIHC MyChart Support Numbers, Address and Local Tips

Use the right University of Iowa Health Care contact for the right issue. Portal access, scheduling, billing, records, parking and campus directions are different tasks.

Need	Official public resource	Best use
Health questions / scheduling help	800-777-8442 or 319-384-8442	Health-related questions, appointment assistance and general UI Health Access help.
MyChart sign-up questions	800-777-8442 or 319-384-8442	Sign-up, access-code, activation or verification issues.
Teen access / application help	319-356-2555 Monday-Friday 8 a.m.-5 p.m.; 800-777-8442 evenings and weekends	MyChart access applications for ages 12-17 or form-based access questions.
Billing questions	319-384-2196 or 866-393-4605	Patient Billing Services, statements, payments, insurance balances and bill questions.
Medical records / ROI	319-356-1719 Monday-Friday 8 a.m.-5 p.m.; fax 319-356-3079	Release of Information and record copies not available in MyChart.
Medical records mailing	University of Iowa Health Care, 200 Hawkins Drive, HSSB Suite 100, Iowa City, IA 52242	Mailing completed medical-record release forms.
Health Information Management office	HSSB Suite 100, 3281 Ridgeway Dr., Coralville, IA 52242	Health Information Management location reference.
Medical Center University	200 Hawkins Drive, Iowa City, IA 52242	Main university campus orientation; use appointment details for exact building and entrance.
Parking questions	UI Parking 319-335-1475 weekdays 8 a.m.-5 p.m.; after-hours/weekends 319-335-8312; Concierge 319-356-1900	Parking passes, ramp questions, valet, visitor passes and campus navigation.

Local tip 1: use the exact campus

UI Health Care has University Campus, Downtown Campus, North Liberty, Iowa River Landing and many other locations. Your appointment details are more accurate than a general UIHC search.

Local tip 2: print a patient parking pass

Patients can print a single-use parking pass from MyChart under Visits, then Appointments, Visits, Admissions, then Patient Parking Pass.

Local tip 3: use the right ramp

Ramp 1 is convenient for Elevators A, B and C; Ramp 3 for Elevators E, F and H; Ramp 4 for Elevators I through M and areas such as Family Medicine and Holden Comprehensive Cancer Center.

How to Sign Up for UIHC MyChart

University of Iowa Health Care says you are eligible for MyChart as soon as you schedule your first UI Health Care appointment. Patients with a mobile phone that can receive text messages may automatically receive a MyChart activation link after scheduling or check-in.

Open the official sign-up page

Start from the official UI Health Care MyChart sign-up page. Do not enter identity details into a copied form on a guide website.

Choose the path that fits you

New patients may verify identity through the sign-up form. Patients with an after-visit summary can use the activation form and code printed in their visit materials.

Use activation code only once

UI Health Care says the 15-digit access code is only used for initial account setup and expires after it is used once or on the printed expiration date.

Use official support if verification fails

If identity verification fails, the official sign-up page says additional instructions will be provided. For help, call 800-777-8442 or 319-384-8442.

Sign-up safety: activation codes, MRNs, dates of birth and ZIP codes belong only inside the official MyChart workflow. This guide explains the process but does not collect or store private details.

UIHC MyChart App Setup

UI Health Care’s MyChart overview links users to the MyChart mobile app for iPhone, iPad and Android. Install only from official app stores and choose University of Iowa Health Care when selecting the organization.

Download official MyChart

Use the official MyChart app from Apple App Store or Google Play. Avoid APK files and fake patient portal apps.

Select UI Health Care

After installing, search for University of Iowa Health Care or start from the official UIHC MyChart page to avoid wrong-organization errors.

Prepare for video visits

For telehealth, mobile users need MyChart and may also need VidyoConnect based on UI Health Care instructions.

App tip: use your own device when possible, keep it locked, do not store MyChart access on a shared phone, and sign out if you use a public computer.

UIHC MyChart Problem Helper

This tool does not collect private information. Choose your issue and it points you to the safest official next step.

What are you trying to fix?

Where are you using it?

Choose your issue and device. No username, password, code, billing or medical details are requested.

Forgot UIHC MyChart Login Information?

Use the official recovery route or “Forgot login information?” on the MyChart login page. Do not use password-reset pages from ads, social comments, search snippets or third-party guide websites.

Open official recovery

Start from the official account recovery page or the forgot-login link on the official UIHC MyChart login page.

Existing account message

If sign-up says an account already exists, return to the login page and use “Forgot login information?” instead of creating a duplicate account.

Deactivated account help

If an existing account is deactivated, the official sign-up page says you may be contacted by phone or email. For questions, use UI Health Care support routes.

Recovery warning: no guide website needs your reset link, activation code, two-factor code, MRN or password. Use recovery details only inside the official UIHC MyChart workflow.

What You Can Do in UIHC MyChart

UI Health Care describes MyChart as a free, secure online tool for managing your care from a smartphone, tablet or computer. Feature availability can depend on your account, department, visit type and provider.

Feature	Where it helps	Practical note	Official help
Medical record	View available health information and visit details.	For complete records or missing legacy records, use Health Information Management.	Medical records
Test results	View results and provider comments within MyChart.	Ask your care team if a result is confusing, urgent or missing.	MyChart FAQ
Appointments	Request, schedule, cancel or review supported appointments.	MyChart tickets may let you skip a phone call and schedule directly.	Ticket scheduling
eCheck-in	Complete forms, insurance, demographics, pharmacy, allergies and questionnaires before the visit.	Some check-in work can be completed up to five days before the appointment.	eCheck-in guide
Telehealth	Video visits with many UI Health Care providers.	All telehealth visits begin in your MyChart account.	Telehealth visits
Billing	Pay online through MyChart, Guest Pay, mail, phone or clinic payment.	Billing support is separate from MyChart login help.	Pay your bill

eCheck-in With UIHC MyChart

eCheck-in lets you complete many pre-visit tasks from home before a scheduled appointment. This can reduce time at the reception desk and help the clinic prepare.

What eCheck-in can cover

Health history.
Current symptoms.
Prescription medications you are using.
Current insurance plan.
Emergency contacts.
Demographics and preferred pharmacy.
Allergies and medical questionnaires.
Co-pay payment when available.

Smart eCheck-in tips

Open MyChart a few days before the visit.
Check Upcoming Appointments for eCheck-in prompts.
Keep your insurance card, medication list and pharmacy information nearby.
Finish what you can; saved information can be completed later if needed.
If you cancel after online co-pay entry, check the official FAQ and billing rules.

UIHC MyChart Telehealth Video Visits

UI Health Care says most telehealth appointments are video visits, and all telehealth visits begin in your MyChart account. You can request a telehealth appointment through MyChart, by calling 1-800-777-8442, or by using an appointment request form.

Before a telehealth visit

Verify you can log in to MyChart.
Use a smartphone, tablet, laptop or desktop with camera and microphone.
Download the MyChart app and VidyoConnect when required.
Choose a quiet, well-lighted place.
Keep insurance card and medication list nearby.
Use a strong internet connection.
Close unnecessary apps and browser tabs.

Important video visit rules

Telehealth is not appropriate for every appointment.
UI Health Care says Skype, FaceTime, Google Chat, Zoom and similar systems do not meet the regulatory requirements for its video visits.
Do not drive during a video visit.
Pull over and park safely if you are in a vehicle when the appointment begins.
For urgent or life-threatening symptoms, use emergency care.

Emergency warning: MyChart messages, QuickCare reservations and telehealth visits are not for emergencies. For a medical or mental health emergency, call 911.

QuickCare, Same-Day Care and MyChart

UI Health Care lets patients reserve QuickCare spots online and also offers QuickCare telehealth visits for some minor illnesses and injuries through MyChart on a smartphone, tablet or computer.

Reserve a QuickCare spot

Reserving a spot lets you choose a clinic and estimated time. It is not a guaranteed scheduled appointment, but it can reduce waiting-room time.

Use QuickCare for acute illness

UI Health Care says QuickCare is for acute illness needing same-day care, not chronic health issues or preventive care.

Arrive and check in

Even after reserving a QuickCare spot, you still need to check in with staff when you arrive and bring insurance information.

Late arrival note: the official FAQ says if you arrive more than 10 minutes after the arrival time you chose, your slot will not be held, but you can still check in as a walk-in patient.

Medical Records, Test Results and Release Forms

MyChart shows many medical-record details, but it is not always the same as a full records request. Use Health Information Management for complete copies, older records, release forms and records not visible in the portal.

Use MyChart first

Request full records

Use UI Health Care’s HIPAA-compliant release form to authorize release of medical information for Medical Center University and Medical Center Downtown.

Call Release of Information

For medical-record questions, call 319-356-1719 Monday through Friday between 8 a.m. and 5 p.m.

Ways to submit records requests

Complete the UI Health Care release form.
Submit by email, fax or direct mail according to official instructions.
Fax number: 1-319-356-3079.
Mail to University of Iowa Health Care, 200 Hawkins Drive, HSSB Suite 100, Iowa City, IA 52242.
Use the official page for current forms and instructions.

Record-reading tip

If a result or note is confusing, write down what you need to ask: what it means, whether it changes treatment, whether follow-up is needed and which care team should respond.

For urgent health concerns, call your care team or use emergency services rather than waiting for a portal message.

Former Mercy Iowa City Patients: MyChart Record Transfer Note

UI Health Care has a specific MyChart note for former Mercy Iowa City patients. Some legacy information may not yet be fully available in the UI Health Care MyChart patient portal.

Former Mercy Iowa City records

UI Health Care says Medical Center Downtown records from before May 4, 2024 are not yet available in MyChart while transfer is still in progress.

Mission Cancer + Blood records

UI Health Care’s medical-records page says Mission Cancer + Blood records before June 2, 2025 are not yet available in MyChart while transfer is in progress.

What to do if records are missing

Check MyChart first, then use the medical-records request page if the record you need is not visible yet.

UIHC MyChart Billing, Guest Pay and Statements

UI Health Care lists multiple bill-payment routes: in-clinic by credit or debit card, online through MyChart or Guest Pay, by mail, and by phone through Patient Financial Services.

Pay through MyChart

Pay as Guest

Use the official Guest Pay portal if you need to pay without signing in.

Call billing support

For billing questions, call Patient Financial Services at 319-384-2196 or toll-free 866-393-4605, Monday-Friday 8 a.m. to 5 p.m.

Mail and in-clinic payment

In-clinic payments can be made by credit or debit card only.
Accepted cards listed by UI Health Care include Visa, MasterCard, Discover and American Express.
Mail checks or money orders to University of Iowa Health Care, P.O. Box 077209, Minneapolis, MN 55480-7200.
Write your Guarantor Account Number on personal checks or money orders.

Paperless and balance tips

MyChart can show billing statements under Billing and Insurance.
You continue receiving paper statements unless you choose paperless billing.
MyChart outstanding balance may differ from statement balance if insurance is still pending.
Use your statement or Patient Billing Services for the current account balance.

Payment safety: pay only through official MyChart billing, official Guest Pay, the official UI Health Care pay-bill page, by mail to the listed address, or by calling Patient Financial Services. Do not pay from popups, comment links or suspicious texts.

Family, Teen, Adult and Caregiver Proxy Access

Proxy access is the official way to view another person’s UIHC MyChart record. It is safer than password sharing and uses forms or MyChart sharing features based on the relationship.

Child under 18

A parent or legal guardian can request access by submitting the MyChart Parental/Guardian Access Application. Access changes when a child turns 14.

Adult-to-adult access

For another adult’s record, complete and submit the MyChart Adult to Adult Access Application, or the patient can give access from Sharing Hub inside MyChart.

Caregiver access

Caregivers for adults unable to make medical decisions may need a caregiver access application and legal guardianship or durable power of attorney documentation.

Caregiver tip: set up proxy access before a stressful visit, surgery, hospital stay or chronic-care change. Use official forms or Sharing Hub instead of giving someone your password.

Parking, Ramp, Visit and Campus Tips

Many MyChart users are preparing for a real appointment. UI Health Care’s campus has multiple ramps, entrances, elevators and locations, so check appointment details before traveling.

Patient parking pass

Patients can receive one free pass for Parking Ramps 1, 2, 3 and 4, not including valet. You can ask at check-in or print one from MyChart before the visit.

Valet timing

UI Health Care lists valet services at the Main Entrance Monday-Friday 5:30 a.m.-7 p.m. and Pomerantz Family Pavilion Monday-Friday 5:30 a.m.-5:30 p.m.

Visitor parking costs

For people without a patient parking pass, UI Health Care lists 30 minutes free, 31-60 minutes at $0.75, each additional hour at $1.75 and a maximum daily/lost ticket rate of $30.

UIHC MyChart Privacy, Scam and Safety Checklist

Patient portals are sensitive because they involve health records, bills, messages, identity verification and family access. Use this checklist before signing in, paying or sharing access.

Before you sign in

Start from mychart.uihealthcare.org or uihc.org.
Confirm the page is for UI Health Care.
Do not use copied login forms on guide websites.
Use account recovery on the official portal only.
Log out fully on shared devices.

Before you pay

Use MyChart Billing and Insurance or official Guest Pay.
Call Patient Financial Services for bill questions.
Use the official mail address for check or money order payments.
Do not pay from unknown texts, ads, comments or popups.
Keep receipts from official payment pages only.

Before you message or book care

Use messages for non-urgent questions.
Use QuickCare for appropriate acute same-day needs.
Use telehealth only when your provider says it fits the visit.
Do not drive during a video visit.
Call 911 for emergencies.

UI Health Care Medical Center University Map and Directions

This map is for broad orientation only. UI Health Care has multiple campuses and clinical locations, so your appointment details are still the best source for the exact building, entrance, elevator, clinic and parking ramp.

UIHC MyChart Video Resource Note

UI Health Care provides MyChart tutorial video sections and official telehealth/video-visit instructions, but I did not add VideoObject schema because I did not verify a current public UIHC MyChart-specific video with a reliable public upload date. The safest resource path is the official MyChart overview and telehealth pages.

For MyChart tutorials

Use UI Health Care’s MyChart overview page, which includes tutorial sections for sign-up, video visits and ticket scheduling.

For video visit preparation

Use the official telehealth page and MyChart video visit FAQ to prepare your device, app, connection and visit space.

UIHC MyChart FAQ

Where do I log in to UIHC MyChart?

Use the official University of Iowa Health Care MyChart login page at mychart.uihealthcare.org. Do not enter login details into this guide or any third-party form.

What is UIHC MyChart used for?

It is used to view medical records, request appointments, see test results, request prescription renewals, message the care team, complete eCheck-in, manage telehealth visits and pay bills.

Is UIHC MyChart free?

Yes. The official FAQ says MyChart is free to UI Health Care patients.

Who can use UIHC MyChart?

The official FAQ says MyChart can be used by people age 12 or older who have been a UI Health Care patient, received an access code, have an email address and have internet access with an up-to-date browser.

How do I sign up for UIHC MyChart?

Use the official sign-up page, an activation link received after scheduling or check-in, or the activation code on your after-visit summary or activation letter.

What if my activation code expired or was lost?

UI Health Care says you can get a new code at your next clinic visit or submit a MyChart Access Application form.

What is the UIHC MyChart help phone number?

For MyChart questions, UI Health Access is listed at 800-777-8442 or 319-384-8442.

Can teens use UIHC MyChart?

Yes. Patients age 12 and older can have MyChart access. Teen and parent/guardian access rules vary, and parents or guardians may have limited access when a child is 14 to 17.

How do parents access a child’s MyChart?

Parents or legal guardians can request access through the MyChart Parental/Guardian Access Application or Request Family Access from their own MyChart account.

How do I access another adult’s MyChart?

Use the MyChart Adult to Adult Access Application or have the patient invite you from Sharing Hub inside their own MyChart account.

How do caregiver proxy requests work?

Caregivers for adults unable to make medical decisions may need a caregiver access application and legal guardianship or durable power of attorney documentation. Some caregiver access must be resubmitted annually.

How long before a visit can I use eCheck-in?

The official FAQ says you can go to MyChart up to five days before an appointment and use eCheck-in when available.

Can I use MyChart for telehealth video visits?

Yes. UI Health Care says all telehealth visits begin in your MyChart account. You need an active MyChart account and a device with video capability.

Can I use FaceTime or Zoom for a UIHC video visit?

No. The official FAQ says FaceTime, Google Chat, Zoom, Skype and other systems do not meet UI Health Care’s regulatory requirements for telehealth video visits.

Can I drive during a video visit?

No. UI Health Care says you should never drive while conducting a video visit. Pull over and park safely before starting.

Can I pay a UI Health Care bill without logging in?

Yes. Use the official Guest Pay portal or pay through MyChart. You can also pay by phone, mail or in clinic according to UI Health Care’s billing page.

What is the UI Health Care billing phone number?

Patient Financial Services is listed at 319-384-2196 or toll-free 866-393-4605, Monday through Friday from 8 a.m. to 5 p.m.

How do I request medical records?

Use MyChart for available records first. For complete copies or records not visible in MyChart, use UI Health Care’s medical-records request page or call Release of Information at 319-356-1719.

Are former Mercy Iowa City records already in UIHC MyChart?

Not all legacy records are available yet. UI Health Care says Medical Center Downtown records before May 4, 2024 and Mission Cancer + Blood records before June 2, 2025 are still being transferred.

Where is UI Health Care Medical Center University?

Medical Center University is listed at 200 Hawkins Drive, Iowa City, IA 52242. Use appointment details for the exact building, ramp, entrance and clinic.

Final Safe Path for UIHC MyChart

Use mychart.uihealthcare.org for UIHC MyChart login, sign-up, account recovery, guest pay and estimates. Call 800-777-8442 or 319-384-8442 for UI Health Access help, use Patient Financial Services for bills, and use Health Information Management for full medical-record requests.

This guide keeps the practical details inside the article so visitors only need to go to the official UI Health Care portal to complete secure actions like signing in, paying, messaging, requesting appointments, using eCheck-in, joining telehealth visits, printing patient parking passes or managing proxy access.