University of Chicago MyChart: Login & Patient Portal Guide

UChicago Medicine MyChart Guide

University of Chicago MyChart: Login & Patient Portal Guide

UChicago Medicine MyChart is the secure patient portal for University of Chicago Medicine patients to manage appointments, view test results, read provider notes, request refills, message the care team, pay bills, set up payment plans, request records and use video visits or E-Visits.

This guide gives the correct official links, support numbers, billing routes, records instructions, app setup, proxy rules, Hyde Park location tips and wrong-portal warnings without collecting private patient information.

No login form hereUse mychart.uchospitals.edu only.
No private dataDo not type passwords or codes here.
Wrong portal checkStudent Wellness uses my.WellnessPortal.

Quick answer: UChicago Medicine patients should use the official MyChart portal at mychart.uchospitals.edu. For MyChart assistance, call 1-844-442-4278. For appointments and video visit scheduling, UChicago Medicine lists 1-888-824-0200. For Health Information Management medical-record questions, call 773-702-1637.

Privacy warning: this is an independent guide. It does not access your UChicago Medicine account and does not collect usernames, passwords, activation codes, verification codes, Social Security numbers, birth dates, addresses, medical record numbers, insurance details, billing details or health information.

Official University of Chicago MyChart Login and Safe Path

The safest way to sign in is to start from UChicago Medicine’s official MyChart page or the official MyChart login page at mychart.uchospitals.edu. A guide page should never copy the login form or ask for account information.

Open official login

Use the official portal for appointments, video visits, test results, notes, refills, messages, billing, payment plans and medical imaging access.

Check browser basics

The official login page may require JavaScript and cookies. If the page will not work, use a current browser, allow cookies and restart from the official URL.

Call if blocked

For MyChart assistance, UChicago Medicine lists customer support at 1-844-442-4278.

Official Numbers, Addresses and Local Hyde Park Tips

Use the correct number for the correct problem. MyChart support, appointment scheduling, billing, financial assistance, medical records and radiology images route to different teams.

Need Official public resource When to use it
MyChart assistance 1-844-442-4278 Login, activation code, online sign-up, password, proxy or paperless billing support.
Appointments / video visits 1-888-824-0200 Schedule a video visit, change an appointment or request appointment help.
Hospital operator 773-702-1220 Hospital-room calls and operator routing during an inpatient stay.
Medical records office 773-702-1637 Health Information Management questions and formal record requests.
Medical records address 5841 South Maryland Ave., Room W020, Chicago, IL 60637 Walk-in Health Information Management location during business hours.
Medical records mail/fax/email Medical Records Dept. MC 0978, 5841 South Maryland Ave., Chicago, IL 60637 / Fax 708-915-5675 / himauthforrecords@uchicagomedicine.org Authorization form submission for non-MyChart record requests.
Radiology images 773-795-9723 / radfilmlibrary2@bsd.uchicago.edu Radiology film/image requests that cannot be completed through MyChart.
Financial assistance 773-702-2466 or 1-844-843-3594 Financial assistance, discounts, payment plans and help applying through MyChart or paper application.
Hyde Park campus 5841 S. Maryland Ave., Chicago, IL 60637 Main UChicago Medicine Hyde Park campus orientation. Use appointment details for the exact building.
Center for Care and Discovery 5700 S. Maryland Ave., Chicago, IL 60637 / 1-888-824-0200 Flagship hospital location and CCD visits; Parking Garage B is listed for CCD patients and visitors.

Local tip: Hyde Park has multiple buildings

Do not use one map pin for every visit. Your appointment may be at CCD, Mitchell Hospital, DCAM, Comer, Ingalls, River East or another UChicago Medicine location.

Parking tip: CCD uses Garage B

The Center for Care and Discovery page lists Parking Garage B at 5700 South Maryland Ave. as best for CCD patients and visitors.

Transit tip: check official directions

UChicago Medicine says the Hyde Park campus has driving, public transportation and parking instructions. Review them before your first visit.

How to Sign Up for University of Chicago Medicine MyChart

UChicago Medicine supports activation-code signup and secure online signup. Complete identity details only on the official MyChart sign-up page.

Open the official sign-up page

Start from the UChicago Medicine MyChart signup page. Do not use a copied signup form from a search ad, blog page or social message.

Use the activation code if you have one

UChicago Medicine says patients can use the activation code from a billing statement or after-visit summary to create a username and password.

Use secure online signup if you do not have a code

If you do not have an activation code, use the secure online sign-up process. UChicago Medicine says it verifies identity through a secure third-party system.

Watch the activation-code timing

UChicago Medicine says an activation code expires in 30 days and can only be used once. If it expires, call 1-844-442-4278 for a new one.

Wait for emailed activation if requesting access

If you request access without an activation code, UChicago Medicine says you may receive an activation code by email within 7 business days.

Signup safety: official signup may ask for sensitive identity details such as name, address or other verification information. This article does not collect those details. Submit them only on the official UChicago Medicine MyChart page.

UChicago Medicine MyChart App Setup

UChicago Medicine says patients can download the MyChart app for Apple or Android devices to access health records, communicate with providers and schedule appointments. Use only the official app stores.

Download from official stores

Install the Epic MyChart app from Apple App Store or Google Play only. Avoid APK sites, ads and fake app mirrors.

Select UChicago Medicine

Inside the app, choose the University of Chicago Medicine organization. Do not choose UI Health, UC Health Cincinnati or a student portal by mistake.

Use app tools before visits

UChicago Medicine highlights eRegistration and Hello Patient in the MyChart app to help patients skip the line at the next visit when available.

UChicago Medicine MyChart Problem Helper

This safe helper does not collect patient details. Pick the issue and device, then follow the official route.

Choose your issue and device. No login, patient or billing details are requested.

Forgot Username, Password or Activation Details?

Use the official recovery links on mychart.uchospitals.edu or call UChicago Medicine MyChart support. Do not keep guessing passwords or share recovery details outside the official portal.

Recover username

If you do not remember your username, use the official recover-login page from UChicago Medicine MyChart.

Reset password

If you forget your password, UChicago Medicine says to use the Forgot Password link on the sign-in page. If online reset fails, call support.

Call support

If your activation code expired, online identity verification fails or password reset does not work, call 1-844-442-4278.

Recovery warning: never send your MyChart username, password, activation code, verification code, SSN, birth date, address or account screenshot through email, public comments or social media replies.

What You Can Do in UChicago Medicine MyChart

UChicago Medicine MyChart is built for practical care management. Availability can depend on your provider, appointment type, location, account status and what has been released to your chart.

Patient task Where to look Useful detail Official route
Schedule and manage appointments Visits / Appointments Schedule, reschedule, confirm or cancel the next appointment when online tools are available. MyChart overview
Video visits Visits / Video Visit UChicago Medicine says video visits are available for adults and children of all ages, including new patients. Video visit FAQ
E-Visits MyChart E-Visit Eligible Illinois patients can submit questionnaires for selected non-emergency concerns and receive a response through MyChart. E-Visit details
View results Test Results Most labs, radiology and pathology results can be released within 7 business days after provider receipt. MyChart FAQ
Read provider notes Visits / Notes The portal lets patients view care provider notes from visits when available. Open portal
Request prescription renewals Medications / Refills Send renewal requests for refillable medications and have pharmacy details ready. Log in
Message the care team Get Medical Advice / Messages UChicago Medicine says replies generally arrive within 2-3 business days. Do not use MyChart for emergencies. Messaging FAQ
Pay bills and payment plans Billing View billing statements, pay bills, set up payment plans and manage paperless billing preferences. Billing help
Request records Menu / Request Release of Information Patients and proxies can request eligible records through MyChart for records starting 5/6/2012, with limits for images and pathology slides. Records page
Access imaging Medical Imaging The login page lists access to medical imaging data electronically, including upload, view and sharing options. Open portal

Appointments, eRegistration and Hello Patient

Use MyChart before the visit to reduce front-desk delays, update appointment details and prepare for the correct location.

Manage appointments

UChicago Medicine says you can schedule, reschedule, confirm or cancel appointments through MyChart when available. For changes, UChicago also advises calling as soon as possible, at least 24 hours before the appointment.

Use eRegistration

eRegistration helps complete visit steps ahead of time. Use the MyChart app or portal before leaving for the clinic when the option is shown.

Use Hello Patient

Hello Patient is available through the MyChart app for eligible visits. Make sure location services, app access and appointment details are ready before arrival.

Appointment tip: if your visit is at the Hyde Park campus, check your appointment details for the exact building. UChicago Medicine’s main campus has multiple entrances, garages and specialty centers.

Test Results, Imaging, Provider Notes and Record Accuracy

Many patients search for MyChart after receiving a result notice. Review results with provider context and do not self-diagnose from a single number or report.

Result timing

UChicago Medicine says test results are released after the doctor first reviews them, often within 1 to 7 business days after the final result reaches the doctor.

Labs, radiology and pathology

UChicago Medicine says most test results such as labs, radiology and pathology are released to MyChart within 7 business days of receipt by the provider, along with historical results since 2013.

Incorrect information

If information in MyChart is wrong, contact your doctor. UChicago Medicine says MyChart pulls directly from the electronic medical record at the doctor’s office.

Result safety: some very private test results may not be visible in MyChart. If you have questions about a result, use the “Get Medical Advice” request or contact the care team.

Messages to Your Care Team and Emergency Warning

MyChart messages are for non-urgent communication. UChicago Medicine says patients generally receive an answer within 2-3 business days from the provider or clinical staff.

When messaging fits

  • Non-urgent follow-up questions.
  • Questions about a recent visit.
  • Clarifying care instructions.
  • Medication questions that can wait.
  • Messages about the patient whose chart is currently open.

When not to message

  • Chest pain or trouble breathing.
  • Stroke symptoms or sudden weakness.
  • Severe bleeding or severe injury.
  • Severe allergic reaction.
  • Any situation requiring immediate attention.

Emergency rule: UChicago Medicine says not to use MyChart for an emergency. If you have an emergency, call 911.

Prescription Renewals and Medication Questions

UChicago Medicine MyChart can be used to request prescription renewals for refillable medications. Some requests may still need provider review, a clinic visit or updated labs.

Before requesting a refill

  • Open the official MyChart portal or app.
  • Go to medications or refills.
  • Confirm the medicine is refillable.
  • Check pharmacy details.
  • Use messaging if the refill needs a short explanation.

When refill is not available

  • The medication may require provider review.
  • You may need an appointment.
  • You may need updated labs.
  • The medication may be managed by a different provider.
  • Call the clinic for urgent medication problems.

Billing, Paperless Statements, Guest Pay and Financial Assistance

UChicago Medicine MyChart lets patients view billing statements, pay bills and set up payment plans. Billing can be confusing, so identify whether you need MyChart billing help, insurance help, financial assistance, a payment plan or formal billing records.

Pay in MyChart

Use MyChart billing to view statements, pay bills and set up payment plans when available.

Pay as Guest

Use the official Pay as Guest route for a one-time payment without signing in, if you have the required billing details.

Paperless billing

If you are the guarantor on a UChicago Medicine MyChart account, statements may be sent through MyChart instead of mail. You can switch back to paper statements in MyChart.

Billing issue Official detail Best next step
Paperless statements Guarantor billing statements may be sent through MyChart instead of by mail. The first two billing statements are paperless; if payment is not received, the third one may be mailed as a reminder. Review paperless billing
Paperless billing support UChicago Medicine lists billing support for paperless billing at 1-844-442-4278. Call 1-844-442-4278
In-person payment Patients may pay UChicago Medicine and Physicians Group bills in the Financial Counseling Office on the 2nd floor of Mitchell Hospital, Room TS200. Official hours are listed as 8 a.m. to 4:30 p.m. Open billing page
Insurance responsibility UChicago Medicine notes that outpatient visits are billed as hospital-based outpatient clinics, not private doctor office visits. Check plan benefits, deductible, coinsurance and provider participation before care.
Financial assistance Financial assistance may cover all or part of balances depending on need. UChicago Medicine says the best way to start is through MyChart. Financial assistance
Financial help number UChicago Medicine lists financial assistance contact numbers 773-702-2466 and 1-844-843-3594. Call 1-844-843-3594
Payment plans If you cannot pay your bill, payment plans may be arranged with the billing team. Contact billing or start through MyChart financial assistance/payment tools.

Payment safety: do not pay UChicago Medicine bills through suspicious texts, ads, popups, social media replies or unofficial pages. Start from MyChart, Pay as Guest, the official billing page or the number printed on your statement.

Medical Records, Billing Records and Radiology Images

Existing patients can view portions of their records in MyChart. Formal copies, radiology images, billing records and legal requests may require UChicago Medicine’s Health Information Management process.

Request records through MyChart

UChicago Medicine says patients and proxies can request records through MyChart for records starting 5/6/2012. Requests through MyChart can only be for yourself, and images or pathology slides cannot be requested this way.

Formal record requests

For other record requests, download and complete the authorization form, fill in the type of records and visit dates, sign it and send it to the Medical Records department.

Processing time and cost

UChicago Medicine says copies are generally available in 7 to 14 business days after the organization receives the request. There is no cost to patients asking for their own records or for records sent directly to other healthcare providers.

Record need Official routing Important note
Medical records Medical Records Dept. MC 0978, 5841 South Maryland Ave., Chicago, IL 60637 / Phone 773-702-1637 / Fax 708-915-5675 / himauthforrecords@uchicagomedicine.org Use for formal copies when MyChart is not enough.
Walk-in records help University of Chicago Medicine, 5841 South Maryland Ave., Room W020, Chicago, IL 60637 Hours listed Monday-Friday, 8 a.m. to 4:30 p.m.
Ingalls records Ingalls Memorial Hospital, Cancer Center Lower Level, One Ingalls Drive, Harvey, IL 60426 Ingalls records are available through MyChart beginning with 8/1/2022 visits.
Radiology images Radiology Dept. MC2026, 5841 South Maryland Ave., Chicago, IL 60637 / Phone 773-795-9723 / radfilmlibrary2@bsd.uchicago.edu Use for imaging files that MyChart cannot provide.
Billing records 150 Harvester, Suite 300, Burr Ridge, IL 60527 / Phone 844-843-3594 / Fax 773-834-0456 Billing records are separate from medical records and radiology images.

Records tip: use MyChart for routine access, but use the formal records process for legal, insurance, school, employer, deceased-relative, billing-record or imaging-copy needs.

Proxy and Family Access in UChicago Medicine MyChart

Proxy access lets a parent, guardian, caregiver or authorized adult access another UChicago Medicine patient’s MyChart record with the correct permissions. It is safer than password sharing.

Child proxy access

For a child’s chart, UChicago Medicine says to fill out the proxy access request form on the MyChart homepage or ask during the child’s next visit.

Adult proxy access

Patients over age 17 can grant another adult proxy access directly in MyChart without a paper form.

Child access changes

UChicago Medicine says parent/legal guardian access becomes limited on a child’s 12th birthday and ends on the child’s 18th birthday.

Family-message warning: UChicago Medicine says you cannot ask questions about another person’s information from your own MyChart account because it could place information in the wrong record and put care at risk. Use proxy access instead.

Video Visits and E-Visits Through UChicago Medicine MyChart

UChicago Medicine supports video visits and MyChart E-Visits for certain care needs. These are not the same service, and neither should be used for emergencies.

Video visits

  • Video visits are similar to in-office visits but happen by secure video.
  • They are available for adults and children of all ages, including new patients.
  • Current patients can schedule through MyChart when available.
  • New patients can use online scheduling for video visits when available.
  • UChicago Medicine says to click the video visit link 10 minutes before the appointment.
  • To schedule by phone, call 1-888-824-0200.

E-Visits

  • E-Visits are available through MyChart for selected non-emergency concerns.
  • Eligible concerns include cough, STI direct-to-lab screening, UTI and vaginitis.
  • You must be 18 or older, be a UChicago Medicine patient and be located in Illinois.
  • You must have had a visit at DCAM Primary Care within the past 3 years or DCAM Gynecology within the past year.
  • A clinician reviews answers and responds through MyChart within one business day, Monday-Friday, 8 a.m.-5 p.m.
  • Self-pay charges may range from $43 to $113 after clinician review; canceled E-Visits are not charged.

Virtual-care warning: UChicago Medicine says for medical emergencies, call 911 or go to the nearest emergency room. Do not use an E-Visit, video visit request or MyChart message for emergency symptoms.

UChicago Student Wellness Portal Warning

University of Chicago students may be looking for a different system. UChicago Student Wellness says registered students use my.WellnessPortal, not UChicago Medicine MyChart, for Student Wellness records and communication with Student Wellness providers.

Use MyChart for UChicago Medicine care

Students who have been treated at UChicago Medicine can continue to use UChicago Medicine MyChart for care received at UChicago Medicine.

Use my.WellnessPortal for Student Wellness

Student Wellness says students can no longer use UChicago Medicine MyChart for Student Wellness records or to communicate with Student Wellness providers.

Student Wellness phone

Student Wellness lists the Student Wellness Center at 840 East 59th Street and phone 773-834-9355 for medical and mental health services.

Wrong Portal Warning: UChicago Medicine, Student Wellness, UI Health and UC Health

“University of Chicago MyChart” can be confused with other portals. Confirm your provider, bill, logo and URL before signing in or paying.

Portal or brand What it usually means Use it only if
UChicago Medicine MyChart University of Chicago Medicine patient portal at mychart.uchospitals.edu. Your care, bill, provider or records are from UChicago Medicine.
my.WellnessPortal University of Chicago Student Wellness portal for eligible students. You need Student Wellness records, immunization compliance, Student Wellness appointments or secure Student Wellness messages.
UI Health MyChart University of Illinois Hospital and Health Sciences System, a different Chicago health system. Your care or bill is from UI Health, not UChicago Medicine.
UC Health MyChart / My UC Health UC Health Cincinnati, not University of Chicago Medicine. Your care is through UC Health in Cincinnati.
my.UChicago University academic/student system, not a medical MyChart portal. You need university academic or administrative access, not medical records.

Practical rule: if the URL is not mychart.uchospitals.edu or uchicagomedicine.org, stop before typing medical, billing or login information.

UChicago Medicine Hyde Park Map and Directions

Use this map for broad orientation to the UChicago Medicine Hyde Park campus. For a real visit, use your MyChart appointment details and official UChicago Medicine directions for the exact building, entrance, parking garage and arrival instructions.

Video and Visual Guidance Note

UChicago Medicine provides official video-visit instructions and MyChart support pages, but this article does not embed a video or add VideoObject schema because a single official public video with a stable verified upload date and thumbnail was not confirmed. This avoids incorrect structured-data markup.

University of Chicago MyChart FAQ

Is this the official University of Chicago MyChart website?

No. This is an independent guide. Use the official UChicago Medicine MyChart links in this article to sign in, sign up, recover access, pay bills or request records.

Where do I log in to UChicago Medicine MyChart?

Use the official UChicago Medicine MyChart login page at mychart.uchospitals.edu. Do not enter login details into this guide page.

What is UChicago Medicine MyChart?

It is a free, secure patient portal that gives UChicago Medicine patients online access to parts of their medical records and tools to manage care.

What is the UChicago Medicine MyChart support number?

UChicago Medicine lists MyChart assistance at 1-844-442-4278.

How do I sign up for UChicago Medicine MyChart?

Use the official sign-up page. You can use an activation code from a billing statement or after-visit summary, or use secure online signup if you do not have a code.

How long is a UChicago Medicine MyChart activation code valid?

UChicago Medicine says the activation code expires in 30 days and can only be used once.

What if I do not have an activation code?

Use the official secure online sign-up process. UChicago Medicine says identity verification is performed through a secure third-party system. For help, call 1-844-442-4278.

When will I receive an activation code after requesting access?

UChicago Medicine says if you request access through the MyChart homepage, you will get an activation code by email within 7 business days.

What can I do in UChicago Medicine MyChart?

You can schedule and manage appointments, schedule video visits, request prescription renewals, see test results, view health summary information, securely message the care team, view provider notes, access medical imaging, pay bills and set up payment plans.

When will test results appear in MyChart?

UChicago Medicine says test results are released after the doctor first reviews them, often within 1 to 7 business days after the doctor receives the final result.

Will all test results appear in MyChart?

No. UChicago Medicine says some tests of a very private nature may not be visible in MyChart.

How fast does UChicago Medicine answer MyChart messages?

UChicago Medicine says patients generally receive an answer within 2-3 business days from the provider or clinical staff.

Can I use MyChart messages for emergencies?

No. UChicago Medicine says not to use MyChart for an emergency. If you have an emergency, call 911.

Can I use the MyChart app for UChicago Medicine?

Yes. Download the official Epic MyChart app from Apple App Store or Google Play, then choose the University of Chicago Medicine organization.

What are eRegistration and Hello Patient?

They are MyChart app tools highlighted by UChicago Medicine to help patients complete visit steps and skip the line at eligible appointments.

Can I pay a UChicago Medicine bill through MyChart?

Yes. UChicago Medicine MyChart lets patients view billing statements, pay bills and set up payment plans. Pay as Guest is also available for eligible payments.

What is paperless billing?

If you are the guarantor on a UChicago Medicine MyChart account, billing statements may be sent through MyChart instead of by mail. You can switch back to paper statements in MyChart.

Who receives billing statements for a family member?

UChicago Medicine says if your child is under 18, you will receive the statements. For adults 18 and older, the adult receives their own statements unless you are the guarantor or have power of attorney.

How do I apply for UChicago Medicine financial assistance?

UChicago Medicine says the best way to start a financial assistance application is through MyChart. You can also call 773-702-2466 or 1-844-843-3594.

Can I request medical records through MyChart?

Yes, existing patients can view records and request eligible records through MyChart. Formal records, images and pathology slides may need an authorization form or separate records process.

How long do formal medical record requests take?

UChicago Medicine says copies are generally available in 7 to 14 business days after the organization receives the request.

Is there a cost for my own medical records?

UChicago Medicine says there is no cost to patients asking for their own medical records and no cost for records sent directly to other healthcare providers.

How do I request radiology images?

Use the radiology image process listed on UChicago Medicine’s medical records page. UChicago Medicine lists 773-795-9723 and radfilmlibrary2@bsd.uchicago.edu for UChicago Medicine radiology images.

Can I access a family member’s MyChart account?

Yes, through proxy access. A child’s chart uses a proxy request form, and adults over 17 can grant access directly in MyChart.

What happens to child proxy access at age 12?

UChicago Medicine says parent/legal guardian proxy access changes to limited access on the child’s 12th birthday.

What happens to child proxy access at age 18?

UChicago Medicine says proxy access ends on the child’s 18th birthday.

Can married couples share one MyChart account?

No. UChicago Medicine says married couples cannot share one MyChart account. Each adult must have their own account.

Can I use UChicago Medicine MyChart for video visits?

Yes. UChicago Medicine says video visits are available for adults and children of all ages, including new patients. To schedule by phone, call 1-888-824-0200.

How early should I join a video visit?

UChicago Medicine says to click the video visit link 10 minutes before the scheduled appointment time and wait for the provider to join.

Who can use UChicago Medicine E-Visits?

Eligible users must be 18 or older, be a UChicago Medicine patient located in Illinois, and have had a qualifying recent visit at DCAM Primary Care or DCAM Gynecology.

What conditions can E-Visits cover?

UChicago Medicine lists cough, STI direct-to-lab screening, urinary tract infection and vaginitis as E-Visit categories.

How much can a self-pay E-Visit cost?

UChicago Medicine says self-pay E-Visits may be charged up to $113 based on complexity, with final charges typically ranging from $43 to $113 after clinician review.

Is University of Chicago Student Wellness MyChart?

No. Student Wellness says students use my.WellnessPortal for Student Wellness records and can no longer use UChicago Medicine MyChart for Student Wellness records or Student Wellness provider communication.

Is UChicago Medicine MyChart the same as UI Health MyChart?

No. UI Health is the University of Illinois Hospital and Health Sciences System and uses a different MyChart portal.

How do I avoid fake UChicago Medicine MyChart pages?

Start from uchicagomedicine.org, mychart.uchospitals.edu or official app stores. Avoid copied login forms, suspicious ads, popup payment pages and social media support replies.

Final Safe Path for UChicago Medicine MyChart

The safest order is simple: open the official UChicago Medicine MyChart login, use official sign-up or recovery if needed, call 1-844-442-4278 for MyChart help, use MyChart or Pay as Guest for payments, call official billing or financial assistance numbers for payment questions, and use proxy access instead of password sharing.

This guide keeps the practical details inside the article so users only need to visit the official portal to complete secure actions such as signing in, paying a bill, requesting refills, sending non-urgent messages, viewing results, joining a video visit, starting an E-Visit or requesting records.

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