UVA MyChart: Login & Patient Portal Guide

Open the official portal

Use UVA’s official MyChart page for medical records, test results, prescription refills, appointment requests, billing, guest estimates and virtual care links.

Use the UVA overview page

Use the UVA Health MyChart overview when you want plain-English help, the MyChart Help Desk number, records guidance and privacy notes.

Avoid fake login pages

Never use copied login boxes on blogs, ads, social posts or comment pages. A guide should send you to UVA Health, not collect your MyChart details.

Local tip 1: parking matters

UVA lists Lee Street and 11th Street parking garages and notes parking is free with validation when you register at your appointment.

Local tip 2: use the right entrance after hours

UVA lists the main lobby entrance from 5 a.m. to 9 p.m. and Emergency Department entrance from 9 p.m. to 5 a.m. for after-hours hospital access.

Local tip 3: same-day needs are not portal problems

If you need an answer the same day, UVA says it is best to call your care team. For emergencies, call 911.

Use official app stores

Install the MyChart app from Apple’s App Store or Google Play. Do not install patient-portal apps from APK websites or unknown links.

Select UVA Health

After installing the app, search for UVA Health or University of Virginia Medical Center when the app asks for your healthcare organization.

Use browser for complex tasks

If a billing, proxy, records or imaging task is hard to find in the app, try the full MyChart website on a supported browser.

Forgot password

Start on the official MyChart login page and choose the forgot-login or forgot-password option shown there.

Need a new code

If you need a new activation/access code, UVA’s FAQ lists support guidance and a phone number for getting a new code.

Account deactivation

If you no longer want a MyChart account or leave UVA, UVA says you can let the provider’s office know or contact the listed support number.

How it works

• Log in with your MyChart username and password.
• Receive a verification code by text or email.
• Enter the code only on the official MyChart page or app.
• After a successful code, you may be able to skip the step next time on that device or browser.

If no code arrives

• Check spam, junk and other email addresses linked to your account.
• Use the Resend Code link if shown.
• Make sure your phone or email is current in your account.
• Call the MyChart Help Desk if you cannot access your account.

Test results release

UVA says most tests, radiology and pathology results are released to MyChart immediately after finalization. You might see results before your provider.

View scans

UVA’s records page explains that imaging results can be found under Health, Test Results, then the scan icon, with PACS Images links for saving, printing and sharing.

Correct information

If your MyChart information is inaccurate, UVA says to ask your provider to correct it at your next clinic visit.

Primary care scheduling

UVA’s FAQ says MyChart can schedule primary care appointments. For other appointment types, contact the clinic or use UVA’s appointment request options.

Message response time

UVA says MyChart questions generally receive an answer within 3 business days. Call your care team if you need an answer the same day.

Do not message for emergencies

UVA says not to use MyChart for emergencies. Call your clinic or dial 911 for immediate help.

Opt-in action

UVA says patients can opt in by texting START to 62063. Phone carrier message and data rates may apply.

What messages can include

UVA lists visit updates, pre-visit check-in links, care reminders, prescription reminders, billing notifications and new test result links.

What text cannot replace

UVA says provider communication should still happen in MyChart if you want to message your provider directly.

Before the visit

• Be in Virginia at the time of the appointment unless preapproved by your provider.
• Choose a quiet, private space.
• Use a smartphone, tablet or computer with camera and microphone.
• Have reliable internet service.
• Use Google Chrome or Apple Safari when using a browser.

Day-of steps

• Patients age 13 and older may receive both email and text links around 7 a.m.
• Connect through the link about 5 minutes before the appointment.
• Enter date of birth to begin the pre-visit update.
• Answer personal information, insurance, location and consent questions.
• Click Join Video Visit, allow camera/microphone and wait for the provider.

Pay online

Use UVA’s official billing page or MyChart Pay Online route. Do not pay through random links, popups, ads or social messages.

Payment plans

UVA says no-interest payment plans can be set up through MyChart or by contacting the Patient Billing Office at 434.297.5416.

Price estimates

UVA says patients can use the Patient Estimates tool in MyChart or in MyChart as a guest, and can also request estimates online.

Financial aid basics

• UVA offers free, confidential help with medical bills.
• Support can include understanding your bill, insurance, financial assistance and payment plans.
• Financial Assistance locations are listed as open Monday through Friday, 8 a.m. to 4:30 p.m.
• Patients can apply through MyChart access or by paper application.

Who may qualify

• UVA’s plain language summary says 100% assistance may apply for qualifying emergency or medically necessary care at or below 200% of the Federal Poverty Level.
• Discounted rates may apply for qualifying patients between 201% and 400% of the Federal Poverty Level.
• Financial assistance has asset-level and coverage rules, so read the official policy before assuming eligibility.

Who can access another record?

UVA says access requires being a legal guardian with documentation, a biological/legal parent, or being granted access by that person.

Adult-to-adult access

A patient may use Share My Record in the MyChart Health menu to select Friends and Family Access, or complete the official proxy form route.

Child and teen access

UVA says parents can access a child under 12, while teen MyChart access has special rules starting at age 13.

Teen account rules

• Teens may request their own MyChart account by calling the MyChart Help Desk or signing up at a clinic visit.
• Parents or legal guardians cannot open the teen account on the teen’s behalf.
• The teen’s email address cannot be the same as the parent or legal guardian’s email.
• Teens can decide whether to grant full or limited access.

Proxy safety rules

• Never pretend to be another person and sign in as them.
• Do not ask family members to share passwords.
• Use official Share My Record tools or proxy forms.
• Ask questions about the patient from the patient’s account when you have approved access.

University Medical Center

UVA’s University Medical Center page lists 1215 Lee Street, Charlottesville, VA 22908, primary phone 434.924.3627 and open 24 hours.

Find a location

Use UVA Health location pages for clinics, hospitals, lab services, imaging, directions, parking and location-specific details.

Same-day answer?

UVA says call your care team if you need an answer the same day. Do not rely on MyChart messages for urgent needs.

Before signing in

• Start from UVA Health’s official MyChart page.
• Confirm the page is not a copied form.
• Use your own phone or computer when possible.
• Log out if you leave the device.
• Do not share passwords or verification codes.

Before paying

• Start from UVA’s official billing page or MyChart.
• Use official estimate and billing tools.
• Call the Patient Billing Office if a bill is confusing.
• Ask about financial assistance before ignoring a balance.
• Avoid unknown payment links and popups.

Before messaging

• Use MyChart messages for basic, non-urgent questions.
• Call your care team for same-day needs.
• Call 911 for emergencies.
• Do not ask about another person from your own account unless you have access.
• Do not post screenshots of records publicly.