UW Health MyChart: Login & Patient Portal Guide

Open the official login

Use the UW Health MyChart login page for appointments, billing, test results, messages, proxy access, benefit information and account settings.

Use secure login steps

UW Health requires secure login steps. After username and password, a code may be sent to your email or mobile phone on file.

Get help if locked out

If you cannot complete two-step verification or do not have access to needed login pieces, UW Health lists the MyChart helpdesk at 1-877-768-0732.

Local tip 1: use the ramp address

UW Health’s University Hospital location page tells patients to use the ramp at 600 Highland Ave. Bring the parking ticket inside when visiting.

Local tip 2: separate estimate and billing calls

Billing and estimates use different phone numbers. For an estimate, use Patient Estimates; for an existing bill, use billing or guest pay.

Local tip 3: do not confuse UW Health with UW Medicine

UW Health is the Wisconsin/Illinois system. UW Medicine is a separate Washington organization with a different MyChart portal.

How two-step verification works

• Enter your MyChart username and password.
• UW Health sends a secure code to your email or mobile phone on file.
• Enter the code in MyChart to finish logging in.
• You need your username, password and secure code.

When verification fails

• Check if your email or phone on file is outdated.
• Check spam/junk folders for MyChart notices.
• Use the helpdesk if you cannot access your code.
• UW Health says the requirement cannot be bypassed.

Session timeout

• UW Health MyChart automatically logs you out after more than 15 minutes of keyboard inactivity.
• This protects your account on shared or unattended devices.
• Save or finish sensitive tasks before stepping away.
• Always sign out fully on shared computers.

Use the official login page

Open the official login page and choose “Forgot login information?” or the relevant password reset option shown on the page.

Have your secure code access ready

Two-step verification may require access to the phone or email on file. If you cannot access either, call the MyChart helpdesk.

Do not share recovery details

Do not send screenshots, usernames, passwords, codes, dates of birth or medical details to guide websites, comments or unofficial chat boxes.

Pay as Guest

UW Health’s official Pay as Guest page lets users pay without signing in. A visit account groups charges for a single visit and may have its own balance.

Sign in for saved payment tools

The Pay as Guest page says signing in allows use of saved credit card or bank account information, payment plans and payment history.

Get a patient estimate

The Patient Estimates page lets users select where a procedure will be done and sign in to save time using insurance information on file.

Children under 18

Log into your MyChart account, select Other Accounts from the main menu and choose the relationship that applies. Requests are reviewed by medical records and are usually granted within two business days.

Adult-to-adult sharing

Adults can share their account by signing in, selecting Share My Record, choosing Invite Someone, entering the person’s name and email, and having the invitee accept.

Teen MyChart access

With parent or guardian approval, teens age 12–17 may get their own MyChart access. Requests start inside the parent/guardian proxy account.

Teen access micro-steps

• Log in to the parent/guardian MyChart account.
• Switch to the proxy account for the teen.
• Search for “teen” and select Teen Access.
• Choose Request Access.
• Enter the teen’s separate email address.
• Submit the request and wait for review.

Proxy safety rules

• Do not use your own account to ask medical questions about someone else.
• Messages from your account become part of your medical record.
• Use the patient’s proxy account when messaging or scheduling for them.
• Some teen information is automatically filtered for ages 12–17.

Available medical information

UW Health lists test results, medications, allergies, immunizations, diagnoses, preventive care reminders, visit summaries, hospital care plans, appointments, demographics and billing information.

Incorrect information

UW Health says MyChart information comes directly from your personal record. Report incorrect information to your clinic at your next appointment or to your health plan customer service.

Multiple MyChart accounts

If you receive care from multiple organizations, MyChartCentral and Lucy can help connect accounts and manage personal health information.

Results may arrive quickly

UW Health says final results are shared to MyChart under federal regulations. Some results may be difficult to understand or show serious disease.

Notification timing

UW Health says you are notified by email or mobile notification only if you have not viewed a result after two business days, giving providers time to review and contact you if needed.

Preventive reminders

MyChart may include preventive care reminders and routine care messages. If something seems wrong, ask your clinic to update the underlying record.

Message response limits

UW Health says messages are monitored Monday–Friday 8 AM–4 PM on non-holidays, and response times are not guaranteed. Call your clinic for urgent or timely questions.

Ask a Pharmacist

UW Health says pharmacists can answer medication questions, but you should contact your doctor for diagnosis or ongoing treatment concerns.

Email notification fixes

If notifications are missing, verify your email in Communication Preferences and check spam. UW Health lists MyChart no-reply addresses to add to contacts.

What it can help with

• Bronchitis, cough, cold, flu or fever.
• Sinus or respiratory infection.
• Sore throat or pinkeye.
• Urinary tract infection.
• Vomiting, diarrhea, headache, sprains or strains.
• Provider may diagnose, suggest follow-up care or prescribe medication when appropriate.

App facts and support

• Providers are listed as available 24/7, every day of the year.
• Use a smartphone, tablet or computer with a web camera.
• Google Play app support lists +1 844-606-1606.
• Google Play support email: UWHealthCareAnywhere.Support@americanwell.com.
• Not all illnesses can be handled virtually.

Apple devices

Download the official MyChart app from Apple’s App Store. The listing says you can communicate with your care team, review results, medications, immunizations and other health information.

Android devices

Download the official MyChart app from Google Play. The listing says users can view health information, manage appointments and access family health information.

Select the right UW

Choose UW Health, not UW Medicine. UW Medicine is a separate Washington-state organization with a different MyChart portal.

Website fixes

• Use the official mychart.uwhealth.org portal.
• Enable JavaScript and cookies.
• Use a current browser.
• Refresh and try again.
• Use a private device for medical tasks.

Email notification fixes

• Confirm your email in Communication Preferences.
• Check spam or junk folders.
• Add official no-reply addresses listed in the UW Health FAQ to contacts.
• Remember that detailed information is viewed only after login.

Security timeout fixes

• MyChart logs out after more than 15 minutes of keyboard inactivity.
• Finish sensitive tasks before stepping away.
• Do not leave the account open on a shared computer.
• Sign out fully after each session.

Correct for this guide

Use mychart.uwhealth.org for UW Health, Access Community Health Centers, Physicians for Women and Quartz-branded health plan information.

Not the same as UW Medicine

UW Medicine is based in Washington state and uses a different MyChart portal. Do not use UW Medicine links for UW Health records.

Quartz and partners

UW Health’s FAQ says this MyChart can also connect to Quartz or Unity Health Plans health benefit information, including coverage, EOBs, claims and premium invoices.