Virtua MyChart: Login & Patient Portal Guide
Virtua MyChart is Virtua Health’s secure online patient portal. It helps patients schedule appointments, request prescription refills, review test results, pay bills, update preferences, manage proxy access and prepare for visits.
This guide gives the official links, phone numbers, sign-up rules, eCheck-In timing, billing details, proxy rules, telehealth steps, medical-record contacts and safety guidance in one practical page.
Quick answer: use Virtua’s official MyChart website at secure.myvirtua.org to sign in, create an account, request an activation code, pay as a guest, get a price estimate, schedule appointments, request refills and prepare for telehealth visits. If MyChart is not working, Virtua lists the Patient Support Team at 856-246-4113.
Important privacy warning: this is an independent guide. It does not collect MyChart usernames, passwords, activation codes, two-factor codes, SSNs, insurance IDs, payment details, medical record numbers or private health information. Complete secure actions only on Virtua’s official MyChart pages, official apps or with your Virtua care team.
Official Virtua MyChart Login
Virtua says MyChart lets patients manage appointments, communicate with providers and access medical information. The official login page is hosted on secure.myvirtua.org. Do not use copied login boxes on unofficial websites.
Open the official portal
Use the official Virtua MyChart page for appointments, test results, prescription refills, after-visit summaries, billing and telehealth visits.
Enable cookies and JavaScript
The MyChart login page requires browser cookies and JavaScript. If the login page will not load, check your browser settings or use an updated browser.
Use support if stuck
Virtua lists the Patient Support Team at 856-246-4113 for MyChart technical issues, login problems and two-factor support.
Which Official Virtua MyChart Link Should You Use?
Most users only need one official route. This table helps readers avoid wrong pages, fake forms and unsafe payment links.
| Task | Official route | Micro-step | Avoid this |
|---|---|---|---|
| Sign in | Virtua MyChart login | Enter your credentials only on secure.myvirtua.org. | Do not enter login details into guide-site forms. |
| Create account | Sign up online | Sign up if you are 18+ and have a previous or scheduled Virtua visit or participating-provider relationship. | Do not create a duplicate account if login recovery is needed. |
| Use activation code | Activation-code page | Use the code from your After Visit Summary, registration, care team or approved request. | Do not share activation codes by email or chat. |
| Forgot username | Forgot username | Use official recovery to receive your username through the email on file. | Do not ask public forums to find account details. |
| Reset password | Forgot password | Use your username and verification code to reset the password on the official page. | Do not share reset codes with anyone. |
| Pay bill | Pay as guest | Use MyChart or guest pay from official Virtua billing pages. | Do not pay through random text links or popups. |
| Get estimate | Price estimator | Use MyChart’s estimator or Virtua’s estimate request page. | Do not rely only on third-party cost guesses. |
Official Numbers, Billing Contacts and Location Help
Virtua has multiple hospitals and emergency departments in South Jersey. Your MyChart appointment details are the best source for the exact building, floor, arrival time and parking instructions.
| Need | Official detail | Use it for |
|---|---|---|
| MyChart technical support | 856-246-4113 | Login, sign-up, activation-code, two-factor, password and technical help. |
| General Virtua access | 888-VIRTUA-3 / 888-847-8823 | Find a doctor, location, care option or appointment help. |
| Billing questions | 856-355-2000 | Hospital bill questions, copies of bills, charge estimates and Patient Accounting. |
| Virtua Medical Group office issue | 856-355-0340 | Concerns related to a Virtua Medical Group office visit. |
| Live chat navigator | Monday-Friday 8 a.m.-11 p.m.; weekends 8 a.m.-8 p.m.; holidays 8 a.m.-4:30 p.m. | Find a doctor, schedule appointments, find a service or location. |
| Billing mail address | Virtua Patient Accounting, 2000 Crawford Place, Suite 100, Mt. Laurel, NJ 08054 | Written billing questions and bill-copy requests. |
Local tip: use exact appointment location
Virtua lists hospitals in Marlton, Mount Holly, Camden, Voorhees and Willingboro, plus emergency departments in Berlin and Camden. Do not assume every visit uses the same address.
Local tip: use navigator chat
Virtua Personal Health Navigators can help find doctors, schedule appointments and locate services. This is useful when MyChart scheduling does not show what you need.
Local tip: urgent vs emergency
Use Virtua’s care options if you are unsure whether you need urgent care, emergency care, telehealth or an office appointment. For emergencies, use emergency services.
How to Sign Up for Virtua MyChart
Virtua says patients can sign up online if they are over 18. Patients aged 12-17 have a different sign-up process and should talk to their doctor at the next appointment.
Choose online sign-up or activation code
Virtua’s online sign-up verifies your information and may use a third-party identity-verification process. If you already have an activation code, use the activation-code page.
Know where activation codes come from
Virtua says activation codes can come from an After Visit Summary, a Virtua Medical Group check-in, inpatient care team help, the Virtua Access Center, Patient Support Team or a sign-up code request form.
Use the code only once
The activation code is not your username or password. Virtua says you use it only for the first login, then create your own username and password.
Understand processing time
Virtua’s sign-up page says processing and verification can take up to a week. Once approved, you may receive an email or letter with the activation code and instructions.
Activation code expired? Virtua says activation codes expire after 30 days. If a code does not work, call 856-246-4113 or use Virtua’s official help route. Virtua says it cannot provide a new sign-up code by email or phone because it cannot validate identity that way.
Forgot Username, Forgot Password, Passkeys and Two-Factor Login
Virtua MyChart includes account recovery, password reset and two-factor authentication. Keep verification codes private and enter them only on the official Virtua MyChart website or app.
Forgot username
Use the official Forgot Username page. Virtua says the portal can send your MyChart username to the email account on file.
Forgot password
Use the official Forgot Password page. Virtua says you choose how to receive a security verification code and then reset the password.
Two-factor and passkeys
Virtua says two-factor codes may be sent to the email or mobile phone number on file, or generated by an authenticator app. Passkeys are available on the website, not in the mobile app.
Code safety: Virtua says it will never ask you to share your MyChart password or verification code. If you receive a password reset or login verification notice you did not request, call your Virtua practice or the MyChart Support Line at 856-246-4113.
Virtua MyChart App and Spanish Access
Virtua MyChart works on a computer or mobile device. The MyChart mobile app is provided by Epic, and Virtua says MyChart is also available in Spanish.
Install MyChart app
Download the official MyChart app from Apple’s App Store or Google Play, then search for or select Virtua Health as your organization.
App features
The MyChart app can support messages, test results, medications, appointments, video visits, bills, estimates, record sharing and connected accounts when enabled by the organization.
Spanish language
Virtua says many MyChart features are available in Spanish. On the website, use “Ver en Español.” In the mobile app, select Spanish in Account Settings.
Virtua MyChart Problem Helper
This safe helper does not collect private information. Pick the issue and it points to the official Virtua route.
eCheck-In and Visit Preparation
Virtua says MyChart eCheck-In can help you complete visit tasks before an appointment. For telehealth, Virtua says patients should use eCheck-In up to 6 days before a visit to reduce wait times and submit copay in advance.
Open Visits in MyChart
Sign in to MyChart and open the appointment. If eCheck-In is available, follow the prompts to complete required pre-visit tasks.
Review and update information
eCheck-In may include personal information, insurance verification, forms, questionnaires, medical history and copay payment.
Still check arrival instructions
Completing eCheck-In does not always replace arrival steps. Follow the MyChart appointment message, front desk instructions, text prompts or telehealth “Begin Visit” button.
Practical tip: finish eCheck-In early, but do not wait until the appointment minute to test your password, app, camera, microphone or insurance information.
Appointments, Messages and Care-Team Communication
Virtua says MyChart can schedule, cancel and view appointments, send messages to your provider or provider’s office, ask follow-up questions after visits or tests, request referrals and manage visit preparation.
Schedule or manage appointments
Use “Schedule an Appointment” in MyChart, choose the reason for the visit and follow the prompts. If online scheduling does not work, call the office or use Virtua live chat.
Message your provider
Use secure MyChart messaging for non-urgent questions, follow-up clarification, referrals or refill-related questions when appropriate.
Use live chat for navigation
If you cannot find the right appointment type or service, Virtua Personal Health Navigators can help schedule appointments and find locations.
Urgent warning: MyChart messages are not for emergencies, severe symptoms, chest pain, breathing trouble, stroke symptoms, serious injury or rapid medication reactions. Use emergency services, urgent care or your provider’s urgent instructions.
Test Results, Notes, After-Visit Summaries and Medical Information
Virtua says MyChart can show test results, immunizations, after-visit health summaries, treatment plans and next steps. It also says many results are viewable when received from the physician or lab, and questions about results should go to the physician’s office.
View test results
Open Menu, then My Record or Test Results. Virtua says most test results are viewable when received from the physician, lab or other source.
Provider notes
Virtua says it expanded automatically available MyChart information in 2021, including most new provider notes.
Incorrect information
Virtua says MyChart information comes directly from the electronic medical record. Ask your provider to correct inaccurate information at your next visit.
Results safety: a portal result can appear before you fully understand what it means. Contact your physician’s office directly if a result is confusing, unexpected or connected to changing symptoms.
Prescription Refills and Medication Requests
Virtua MyChart can review, refill and request prescriptions. Virtua’s FAQ says refill requests through MyChart can take up to 72 hours, and written prescriptions must be picked up at the provider’s office.
When MyChart refill works well
- Open MyChart and review the medication list.
- Choose the prescription refill option when available.
- Confirm pharmacy information if prompted.
- Allow up to 72 hours for processing.
- Check MyChart messages for provider follow-up.
When to contact the office directly
- You need a refill today.
- The medication is not listed.
- You have side effects or medication questions.
- The refill requires provider approval.
- The pharmacy says the request did not arrive.
Virtua Billing, Guest Pay and Price Estimates
Virtua says the easiest way to pay is through your MyChart account, but you can also use guest pay if you do not have a MyChart account. For billing questions, Virtua Patient Accounting is listed at 856-355-2000, Monday-Friday, 9 a.m.-4 p.m.
Pay with MyChart
Log in to MyChart to review balances, billing statements and online payment options securely.
Pay as guest
Virtua says patients can pay a bill without a MyChart account using the Pay as Guest route.
Get estimate
Virtua’s patient estimate page says the Price Estimator Tool provides select estimates instantly, and estimate inquiries made Monday-Friday receive a response within one business day.
| Billing need | Official detail | Best action |
|---|---|---|
| Billing phone | 856-355-2000, Monday-Friday, 9 a.m.-4 p.m. | Call for hospital bill questions, errors or copies of bills. |
| Billing mail | Virtua Patient Accounting, 2000 Crawford Place, Suite 100, Mt. Laurel, NJ 08054. | Use for written billing questions or bill-copy requests. |
| Charges and estimates | Virtua says insurance is billed directly and patients are charged deductibles, co-insurance or copays. | Use estimate tool or call Patient Accounting if unsure. |
| Payment plans | Virtua says monthly payment plans can be arranged in some circumstances. | Ask Patient Accounting before the bill becomes a problem. |
Payment safety: this page does not collect money. Do not pay through social posts, unknown texts, popups, shortened links or unofficial websites using Virtua branding.
Medical Records: When MyChart Is Not Enough
MyChart gives access to many portal records, but formal record copies may require Virtua’s medical records release process. Virtua says medical record requests cannot be accepted by phone, but phone numbers are available for questions.
| Facility | Official address or fax | Questions |
|---|---|---|
| Marlton Hospital | 90 Brick Road, Marlton, NJ 08053; Fax 856-355-6601 | 856-355-6400 |
| Mount Holly Hospital | 175 Madison Ave, Mt. Holly, NJ 08060; Fax 609-914-6405 | 609-914-7014 |
| Our Lady of Lourdes Hospital | 1600 Haddon Avenue, Camden, NJ 08103; Fax 856-886-6083 | 856-886-6073 |
| Voorhees Hospital | 100 Bowman Drive, Voorhees, NJ 08043; Fax 856-247-3758 | 856-247-3400 |
| Willingboro Hospital | 218A Sunset Road, Willingboro, NJ 08046; Fax 609-444-0462 | 609-444-0459 |
| Berlin / Camden ED records | Fax-only request; Berlin/Camden fax 856-355-6601 | Berlin: 856-355-6400; Camden: 856-355-6400 or 856-246-3575 |
Proxy Access and Family Account Rules
Proxy access lets an approved person view or manage another person’s MyChart account. Virtua says adults cannot share one MyChart account because medical information is sensitive. Each adult must have their own account.
| Proxy type | Virtua rule summary | Practical step |
|---|---|---|
| Child under 12 | Full proxy access may be granted to one or more parents or legal guardians of children under age 12. | Use Minor Proxy Access Request Form in MyChart or submit the form. |
| Adolescent 12-17 | Partial proxy access may be granted for ages 12-17. Access is very limited. | Talk to the doctor about adolescent MyChart sign-up and access rules. |
| Child turns 12 | Parent/guardian access automatically transitions from full child access to partial adolescent access. | Expect account visibility to change at age 12. |
| Adolescent turns 18 | Parent/guardian adolescent proxy access is automatically revoked at age 18. | Use adult proxy process if the adult patient wants to share access. |
| Adult proxy | Adult proxy access can be granted by the adult patient and revoked by that patient at any time. | Use Adult Proxy Access Request Form under Sharing. |
Request access inside MyChart
- Log in to your own MyChart account.
- Select Menu near the Home icon.
- Scroll to Sharing.
- Choose Adult Proxy or Minor Proxy request form.
- Submit the request from inside the portal.
Request by form when needed
- Download the correct adult or adult/child proxy form.
- Parent/guardian forms can be faxed to 856-762-2843.
- Forms can also be scanned and emailed to MyChartPHR@virtua.org.
- Virtua says step-parents, grandparents, aunts, uncles, godparents and friends are not authorized to request child proxy unless they are the legal guardian.
Virtua Telehealth and MyChart Video Visits
Virtua says scheduled telemedicine visits use MyChart. Group visits may use Microsoft Teams if your clinician tells you in advance. If you are not sure how to proceed, Virtua says to contact the Patient Support Line at 856-246-4113.
Set up MyChart when the visit is scheduled
If you have never logged into MyChart, Virtua says you may receive an activation link when you schedule the appointment. Existing users should sign in and confirm the appointment appears.
Complete eCheck-In before the visit
Virtua says patients should complete eCheck-In up to 6 days before a telehealth appointment to reduce wait times and submit copay in advance.
Join 15 minutes early
On the day of the visit, Virtua says to sign into MyChart 15 minutes before the appointment and select “Begin Video Visit.” This launches the Epic Video window.
Before the video visit
- Install or update the MyChart app if using mobile.
- Have insurance card, photo ID and paperwork ready.
- Use a strong internet connection.
- Allow camera and microphone permissions.
- Stay on the Telehealth Lounge screen until your clinician joins.
If the visit uses Teams
- Your clinician will tell you in advance.
- Download Microsoft Teams when instructed.
- Complete paperwork sent by the clinician.
- Use the email link provided for the appointment.
- Join up to 15 minutes before the appointment time.
Privacy, Scam and Portal Safety Checklist
Virtua’s FAQ warns that criminals increasingly target MyChart accounts. A safe patient-portal guide must keep users away from fake login pages, fake payment links and credential-sharing mistakes.
Before you log in
- Start from secure.myvirtua.org.
- Check that the page is not a copied login form.
- Use a personal device when possible.
- Do not save passwords on public computers.
- Never share verification codes.
Before you pay
- Start from Virtua Pay My Bill or MyChart guest pay.
- Ignore unknown discount links.
- Call 856-355-2000 for billing questions.
- Do not pay through social comments or popups.
- Keep confirmation records from official pages.
Before you share records
- Use proxy access instead of sharing passwords.
- Review who can see your record in Sharing Hub.
- Revoke access if a proxy no longer needs it.
- Do not print to shared printers.
- Be careful with third-party health apps.
Virtua Map and Location Finder
Use this map for broad orientation only. Virtua has several hospitals and emergency departments, so always follow the exact location shown in your MyChart appointment or discharge paperwork.
Official Virtua MyChart Video Tutorial
Virtua’s MyChart page includes related media for getting started and eCheck-In. The embedded tutorial below is included for visual help only. VideoObject schema is not added because the exact YouTube upload date was not safely verified from an official accessible source during this build.
Virtua MyChart FAQ
Is this the official Virtua MyChart login page?
No. This is an independent guide. Use the official Virtua MyChart links in this article to sign in, sign up, recover access, pay bills or get support.
Where do I log in to Virtua MyChart?
Use the official Virtua MyChart login page at secure.myvirtua.org/MyChart/Authentication/Login.
What is Virtua MyChart used for?
Virtua says MyChart can schedule appointments, request refills, send messages, view test results, pay bills, print after-visit summaries, update communication preferences and manage family access.
What is the Virtua MyChart support phone number?
Virtua lists the Patient Support Team at 856-246-4113 for MyChart technical support.
What are Virtua MyChart support hours?
Virtua says help is available Monday-Friday from 8 a.m. to 7 p.m. and on weekends from 9 a.m. to 5 p.m.
How do I sign up for Virtua MyChart?
You can sign up online if you are over 18, use an activation code, request a code, ask at registration, or use the code from an After Visit Summary.
Can patients aged 12-17 sign up online?
Virtua says the process is different for ages 12-17 and patients in that age group should talk to their doctor at the next appointment.
How long does Virtua sign-up verification take?
The official sign-up page says processing and verification could take up to a week, and approved users may receive an activation code by email or letter.
How long does a Virtua activation code last?
Virtua says activation codes expire after 30 days.
Is the activation code my username?
No. Virtua says the activation code is used only once for the first login. You create a separate username and password.
How do I reset my Virtua MyChart password?
Use the official Forgot Password page. Virtua says you will receive a security verification code and then reset the password.
How do I recover my Virtua MyChart username?
Use the official Forgot Username page. Virtua says your username can be sent to the email account on file.
Does Virtua MyChart use two-factor authentication?
Yes. Virtua says a verification code may be sent to the email address or mobile number on file, and authenticator apps can also be used.
Can I log in with passkeys?
Virtua says passkeys are available on the Virtua MyChart website, but not in the MyChart mobile app for iPhone, iPad or Android devices.
Is Virtua MyChart available in Spanish?
Yes. Virtua says many MyChart features are available in Spanish through the website language option or mobile app Account Settings.
How soon are prescription refill requests processed?
Virtua says prescription refill requests through MyChart can take up to 72 hours, and immediate refill needs should go directly to the provider’s office.
Can I see test results in Virtua MyChart?
Yes. Virtua says most test results are viewable when received from the physician, lab or other source. Contact your physician’s office with questions.
How do I pay a Virtua bill?
Virtua says the easiest way is through MyChart, but patients can also pay as a guest or call the Virtua Billing Office.
Who do I call for Virtua billing questions?
Virtua lists Patient Accounting at 856-355-2000, Monday-Friday, 9 a.m.-4 p.m.
How do I get proxy access for a child?
Parents or legal guardians can request proxy access through their own MyChart account or by submitting the parent/child proxy form. Virtua says non-guardian relatives and friends are not authorized to request child proxy access.
What happens to proxy access when a child turns 12?
Virtua says parent or guardian proxy access for an 11-year-old automatically transitions to partial adolescent access when the child turns 12.
What happens to adolescent proxy access at age 18?
Virtua says adolescent proxy access is automatically revoked when the adolescent reaches age 18.
Can spouses share one MyChart account?
No. Virtua says each adult must establish their own MyChart account because medical information is sensitive.
How do Virtua telehealth video visits work?
Virtua says scheduled telemedicine visits use MyChart, with eCheck-In up to 6 days before the visit and “Begin Video Visit” available up to 15 minutes before the appointment.
Can I use MyChart messages for emergencies?
No. MyChart messages are not for emergencies or urgent symptoms. Use emergency services, urgent care or your provider’s urgent instructions.
Final Safe Path for Virtua MyChart
Use the official Virtua MyChart portal to sign in, sign up, recover access, request refills, view results, prepare for visits, pay bills and manage proxy access. Use 856-246-4113 for MyChart support, 856-355-2000 for billing, and Virtua’s location finder for the correct appointment address.
This guide gives the helpful details inside the page, while private actions such as login, payment, activation, messaging, video visits and record requests should happen only through official Virtua systems.