UTSW MyChart: Login & Patient Portal Guide
UTSW MyChart is the secure patient portal for UT Southwestern Medical Center patients. It helps patients access medical records, test results, messages, appointment tools, prescription refill requests, billing, proxy access and video visits.
This guide gives official links, support numbers, signup rules, test-result timing, billing steps, medical-record request details, proxy contacts, app features, video-visit guidance and Dallas location help inside the article.
Quick answer: use the official UT Southwestern MyChart login at mychart.utsouthwestern.edu. Use official signup if you need a new account, official account recovery if you forgot access, UTSWMyCare for mobile access and wayfinding, MyChart Billing and Insurance for payments, and the MyChart Helpline at 214-648-8888 for technical MyChart help.
Privacy warning: this website is an independent guide. It cannot access your UT Southwestern account, medical record, appointments, bills, messages or payment history. Do not enter usernames, passwords, activation codes, verification codes, account numbers, payment details or medical information on this page.
Wrong portal warning: this guide is for UT Southwestern Medical Center. Do not confuse it with UT Health San Antonio, UT Physicians, UT Austin student portals, MyChart Central or another Texas health system.
Official UTSW MyChart Login and Safe Path
Start from the official UT Southwestern MyChart login page. The official login page says care-team messages become part of the permanent medical record, care teams normally respond within three business days Monday-Friday, urgent questions should go to the provider’s office, and medical emergencies require 911.
Open the official portal
Use the official MyChart login to view results, send non-urgent messages, manage appointments, request refills and access billing tools.
Use official support
The login page lists the MyChart Helpline at 214-648-8888, 8 a.m. to 5 p.m. Monday through Friday, plus an online request form.
Expect privacy timeout
UT Southwestern says MyChart automatically logs users out if the keyboard remains idle for 15 minutes or more. Save work and log out when leaving a device.
Which UTSW MyChart Link Should You Use?
Use the exact official route for the task. This avoids fake login pages, wrong UT portals, old bookmarks and unsafe payment links.
| Need | Official route | Micro-step | Avoid |
|---|---|---|---|
| Sign in | UTSW MyChart login | Open the portal and sign in only there. | Do not enter credentials on guide pages. |
| Create account | MyChart signup | Enter information, verify contact/identity and choose login details on the official page. | Do not paste personal data into third-party forms. |
| Recover account | Account recovery | Use the email address or mobile number previously used for two-step verification. | Do not share verification codes. |
| Mobile app | UTSWMyCare app | Download from official app stores and sign in with your MyChart account. | Do not install unofficial APK or mirror copies. |
| Pay bill | Billing and Insurance | Log in, choose Billing and Insurance, then select the statement to pay. | Do not pay from unknown texts, ads or popups. |
| Medical records | Medical records | Use MyChart first, then HIM/ROI if a formal copy is needed. | Do not upload records publicly. |
Official UTSW Numbers, Address and Local Dallas Tips
Use public UT Southwestern numbers for routing. Do not send private medical information through this guide page.
| Need | Official public detail | When to use it |
|---|---|---|
| Main address | 5323 Harry Hines Blvd., Dallas, TX 75390 | Broad UT Southwestern location reference; your appointment may name a specific hospital, clinic, tower, floor, garage or desk. |
| General information | 214-648-3111 | General UT Southwestern routing. |
| MyChart Helpline | 214-648-8888 | MyChart login, activation, recovery and account questions; Monday-Friday 8 a.m.-5 p.m. |
| New adult appointments | 214-645-8300 | New adult patient appointment requests or referrals. |
| Established adult appointments | Contact the clinic directly | Use your clinic phone number or MyChart appointment tools. |
| Pediatric appointments | 214-456-7000 | Pediatric appointment routing. |
| University Hospitals | 214-645-5555 | University hospital routing. |
| William P. Clements Jr. University Hospital | 214-633-4700 | Clements hospital location-specific help. |
| Medical Records / HIM | 214-645-3030 | Formal medical record requests, proxy/HIM routing and outpatient medical record help. |
| Hospital or inpatient billing | 214-645-4500 or 866-590-2198 | Hospital or inpatient billing questions. |
| Physician services or outpatient billing | 214-645-0600 or 866-648-2455 | Physician-service or outpatient billing questions. |
| UT Southwestern Frisco | 469-604-9294 | Frisco location routing. |
Local tip 1: use the app for wayfinding
UTSWMyCare offers campus wayfinding from parking areas to clinic front desks, plus campus navigation to imaging, labs, dining and guest services.
Local tip 2: do not use the main address alone
UT Southwestern has hospitals, ambulatory buildings, outpatient clinics, Frisco locations and campus buildings. Use your MyChart appointment details for the exact location.
Local tip 3: billing number depends on bill type
Hospital/inpatient billing and physician/outpatient billing use different public phone numbers. Check your statement before calling.
How to Sign Up, Use an Activation Code or Recover Access
UT Southwestern says new patients age 18 and older are automatically enrolled. If you are a patient but not using MyChart, contact your provider’s clinic to enroll. You can also use the official signup page, but processing and identity verification may take time.
Start from official signup
The official signup page says to enter personal information, verify contact or identity information, and choose a username and password. Some requests may take up to a week for processing and verification.
Use activation code only once
UT Southwestern says the activation code is not your username or password. It is used once for first login and expires after use or after 60 days.
Get help if the code expired
If your activation code is lost, expired or not received, contact the MyChart Helpline during business hours at 214-648-8888.
Use official account recovery
The official recovery page asks for the email address or mobile phone number previously used for two-step verification to send a recovery code.
Signup safety: the official signup page may ask for identity details. Enter them only on the official UT Southwestern MyChart domain, never on a guide site, email reply, social message or copied portal form.
UTSWMyCare App: MyChart, Video Visits and Campus Wayfinding
UTSWMyCare is UT Southwestern’s patient care app. It includes MyChart features and adds streamlined video visits, wayfinding, shuttle information, ride-share access, phone contacts and campus navigation tools.
Official app page
UT Southwestern says UTSWMyCare helps patients find a physician, access medical records, get lab results, request refills, message providers, schedule appointments, video visit and navigate campus.
Apple devices
Use the official App Store listing for UTSWMyCare by UT Southwestern Medical Center. The listing says a MyChart account is required to access MyChart features in the app.
Android devices
Use Google Play for the official UTSWMyCare app. The Google Play listing shows medical records, lab results, messages, refills, scheduling, video visits and wayfinding.
Best app uses
- Access MyChart records and lab results.
- Message your provider for non-urgent questions.
- Request prescription refills when available.
- Schedule appointments and manage visit details.
- Complete video visit check-in and follow-up scheduling.
Campus-specific extras
- Get turn-by-turn visual directions from parking to clinic desks.
- Navigate to imaging, labs, dining and guest services.
- Access shuttle routes for intra-campus movement.
- Request Uber or Lyft through the app when available.
- Find phone contacts for people and facilities at UT Southwestern.
App safety tip: download UTSWMyCare only from the official UT Southwestern page, Apple App Store or Google Play. Avoid APK download sites, unofficial mirrors and lookalike apps.
UTSW MyChart Problem Helper
This helper does not collect patient details. Choose your issue and it points to the safest official next step.
Messages, Test Results, Refills and Appointments
UT Southwestern MyChart helps with common patient tasks, but it has important timing and safety rules. Use the table below before assuming something is broken.
| Task | Where to look | Official detail | Practical tip |
|---|---|---|---|
| Test results | Test Results / Health Record | UT Southwestern says test results are released to MyChart 2-4 days after they are finalized. | Some sensitive results and results stored in ancillary systems may not automatically display. |
| Care-team messages | Messages | The login page says care teams normally respond within three business days, Monday-Friday. | Messages become part of the permanent medical record. Do not use for urgent problems. |
| Prescription refills | Medications / Refills | MyChart and UTSWMyCare support prescription refill requests when available. | Request early; some refills require provider review or an appointment. |
| Appointments | Appointments / Visits | UTSWMyCare and MyChart support scheduling and appointment management tools. | New adult appointments can be requested at 214-645-8300; established patients should contact the clinic directly. |
| Incorrect information | Provider / HIM | MyChart information comes from the electronic medical record at the doctor’s office. | Ask the doctor to correct inaccurate information at your next visit or contact HIM at 214-645-3030 for amendment requests. |
Emergency rule: if you are experiencing a medical emergency, dial 911. If you need an urgent appointment or urgent question answered, call your provider’s office instead of using MyChart messaging.
Video Visits Through MyChart and UTSWMyCare
UT Southwestern says video visits are scheduled appointments conducted through live video and audio using a smartphone, tablet or computer. They are accessed through MyChart, UT Southwestern’s videoconferencing platform, or the UTSWMyCare app.
Confirm video care is appropriate
Talk with your UT Southwestern provider, care team or appointment scheduler to see whether a virtual care visit fits your situation.
Prepare the device
You need a smartphone, tablet or computer with a video camera and microphone, plus a UT Southwestern MyChart account.
Use UTSWMyCare for the smoothest mobile flow
UTSWMyCare can handle check-in, the provider video visit and follow-up scheduling inside one app.
UTSW MyChart Billing and Payment Help
UT Southwestern says patients can pay a bill online through MyChart by logging in, clicking the Billing and Insurance tab, and selecting the statement to pay. Payments can also be made by phone or mail.
Pay online
Log in to MyChart, choose Billing and Insurance, then select the statement to pay. Use only the official MyChart portal.
Pay by phone
UT Southwestern billing pages list 469-291-2000 and toll-free 866-648-2455 for payment and billing questions.
Pay by mail
Mail payments to Account Resolutions Department, P.O. Box 848009, Dallas, TX 75284-8009. Include the bottom statement portion and write the account number on the check.
Billing message route
- Sign in to MyChart.
- Click Billing and Inquiries.
- Select Billing Account Summary.
- If a balance exists, open See Account Details.
- Use the Account Details page to send a secure billing message.
Call the right billing team
- Hospital or inpatient billing: 214-645-4500 or 866-590-2198.
- Physician services or outpatient billing: 214-645-0600 or 866-648-2455.
- Itemized statement or billing records: Account Resolutions Department.
- Financial assistance: use official billing and financial-assistance pages.
- Do not pay from unknown links or search-result ads.
Billing safety: do not pay through random text links, popups, social comments or third-party “support” pages. Start from official MyChart or the official UT Southwestern Billing and Insurance page.
Medical Records, Formal Copies and Radiology Images
UT Southwestern says patients with an active MyChart account already have access to their medical records and can share them with other providers. MyChart is the preferred method for quick secure access, but formal copies can be requested through Health Information Management.
Download records through MyChart
- Log in to MyChart.
- Select Menu in the upper-left corner.
- Scroll to Share and Request Medical Records.
- Select Request a Formal Copy of Health Record.
- Requested information is distributed to the patient via MyChart.
Medical Records / HIM contact
- Phone: 214-645-3030.
- Email: Medical.Records@UTSouthwestern.edu.
- Walk-in address: Woodview Tower, 1349 Empire Central Drive, Suite 110, First Floor, Dallas, TX 75247.
- Customer service: Monday-Friday, 8 a.m.-5 p.m.
- Walk-ins are welcome until 4:30 p.m.
Radiology image note: UT Southwestern’s records page says radiology images cannot be requested through the MyChart formal-copy method at this time. Use the official medical records/HIM process if radiology images are needed.
Other record contacts
- General fax: 214-645-9141.
- Stat/urgent fax only: 214-645-9375.
- Pathology patient requests: apcr@UTSouthwestern.edu.
- Pathology phone: 214-633-4100.
- Billing records: AcctHelp@UTSouthwestern.edu or 469-291-2000.
What can delay records
- Missing or incomplete authorization form.
- No proof of legal authority for guardians, executors or medical power of attorney.
- Identity verification missing for pickup.
- Radiology images or pathology materials needing a separate route.
- Requesting records from the wrong UT or hospital system.
Proxy Access and Family Record Help
Proxy access allows approved users to access another patient’s MyChart record when allowed. UT Southwestern handles proxy questions through the Health Information Management-Enterprise Master Patient Index department.
Proxy contact
For MyChart proxy access questions, contact HIM-EMPI at proxyrequestUTSW@UTSouthwestern.edu.
Proxy phone route
The proxy page lists 214-645-3030, option 1, option 2. Listen to prompts because they may change.
Use proper access
Do not share passwords between family members. Use formal proxy access so records, messages and permissions stay connected to the correct patient.
Proxy hours: HIM-EMPI proxy support hours are Monday-Friday, 8 a.m. to 5 p.m. If additional information is required, the department may work with the patient, parent, spouse, legal representative or clinic.
Privacy and Scam Safety Checklist
UTSW MyChart includes sensitive medical and billing information. Use this checklist before signing in, messaging, paying, sharing records or downloading the app.
Before login
- Use mychart.utsouthwestern.edu only for UT Southwestern MyChart.
- Do not use copied login boxes on guide websites.
- Do not share your password or verification code.
- Remember the 15-minute inactivity logout.
- Sign out fully on shared or public devices.
Before messaging
- Use messages for non-urgent questions.
- Remember messages become part of the medical record.
- Expect normal replies within three business days, Monday-Friday.
- Call your provider’s office for urgent questions.
- Dial 911 for medical emergencies.
Before payment or records
- Start from official MyChart or the UTSW billing page.
- Use official HIM contact details for formal records.
- Do not upload records to public websites.
- Use proxy access instead of password sharing.
- Avoid unofficial app downloads or “support” chats.
UT Southwestern Main Location Map and Wayfinding Tips
This map uses UT Southwestern’s main address for broad orientation. For appointments, use MyChart or UTSWMyCare to confirm the exact building, garage, clinic front desk, suite, imaging area or lab location.
Helpful Video Resource Note
UT Southwestern’s UTSWMyCare page references a video tour, but a stable official video ID and exact upload date were not safely verified during this build. To avoid structured-data errors, this article does not include VideoObject schema. Use the official UTSWMyCare and Virtual Care pages for current video-visit and app guidance.
UTSW MyChart FAQ
What is UTSW MyChart?
UTSW MyChart is UT Southwestern Medical Center’s secure patient portal for records, results, messages, appointments, refill requests, billing, proxy access and virtual care tools.
Where do I log in to UTSW MyChart?
Use the official UT Southwestern MyChart login page at mychart.utsouthwestern.edu. Do not enter credentials into third-party guide pages.
What is the UTSW MyChart Helpline number?
The official MyChart Helpline is 214-648-8888. The login page lists hours as 8 a.m. to 5 p.m. Monday through Friday.
How do I sign up for UT Southwestern MyChart?
Use the official signup page, contact your provider’s clinic, or use your activation code if one was provided. The signup page says some requests may take up to a week for processing and verification.
How long does a UTSW MyChart activation code last?
UT Southwestern says an activation code expires after first use or after 60 days. It is not your username or password.
What if my activation code expired or did not arrive?
Contact the MyChart Helpline during business hours at 214-648-8888 for help obtaining a new activation code.
When are test results released in UTSW MyChart?
UT Southwestern says test results are released to MyChart 2-4 days after they are finalized. Some sensitive results or results from ancillary systems may not automatically display.
How fast does my care team answer MyChart messages?
The official login page says care teams normally respond within three business days, Monday-Friday. MyChart messages become part of the permanent medical record.
Can I use MyChart for emergencies?
No. If you are experiencing a medical emergency, dial 911. For urgent appointments or urgent questions, call your provider’s office.
What is UTSWMyCare?
UTSWMyCare is UT Southwestern’s patient-care app. It includes MyChart features plus video visit flow, wayfinding, shuttle information, ride-share access and campus navigation tools.
Where do I download UTSWMyCare?
Use UT Southwestern’s official UTSWMyCare page, Apple App Store or Google Play. Avoid unofficial APK sites and lookalike apps.
Can I pay a UT Southwestern bill in MyChart?
Yes. UT Southwestern says patients can pay online by logging into MyChart, clicking Billing and Insurance, and selecting the statement to pay.
What phone number do I call for UT Southwestern billing?
UT Southwestern billing pages list 469-291-2000 and toll-free 866-648-2455. Contact pages also list separate hospital/inpatient and physician/outpatient billing lines.
How do I request medical records?
Use MyChart first by selecting Menu, Share and Request Medical Records, then Request a Formal Copy of Health Record. For formal requests, contact HIM at 214-645-3030 or Medical.Records@UTSouthwestern.edu.
Can I request radiology images through MyChart?
UT Southwestern’s medical records page says radiology images cannot be requested through the MyChart formal-copy method at this time. Use the official medical records/HIM process.
How do I request proxy access?
Use the official MyChart Proxy page or contact HIM-EMPI at proxyrequestUTSW@UTSouthwestern.edu or 214-645-3030, option 1, option 2.
Why did MyChart log me out?
UT Southwestern says MyChart logs users out after 15 minutes or more of keyboard inactivity to protect privacy.
How do I fix wrong information in MyChart?
Ask your doctor to correct inaccurate information at your next clinic visit, or contact UT Southwestern Health Information Management at 214-645-3030 for medical-record amendment help.
What is UT Southwestern’s main address?
The main UT Southwestern address is 5323 Harry Hines Blvd., Dallas, TX 75390. Use MyChart or UTSWMyCare for exact appointment building and parking details.
How do I avoid fake UTSW MyChart pages?
Start from mychart.utsouthwestern.edu or utswmed.org. Avoid copied login forms, unofficial app downloads, unknown support numbers and payment links from suspicious messages.
Final Safe Path for UTSW MyChart
Use official UT Southwestern MyChart for secure portal actions, UTSWMyCare for mobile access and campus navigation, official billing pages for payments, official HIM routes for medical records, and official proxy support for family access.
This guide gives the practical details inside the article, but secure actions must happen only on UT Southwestern’s official portal, app, billing pages, medical-record routes or public support phone numbers.