Lovelace MyChart is the Epic-powered patient portal used across Lovelace Health System hospitals and clinics in New Mexico. It gives patients a secure route to appointments, test results, prescription refills, care-team messages, medical records, proxy access, estimates and bill payment.
This page focuses on the parts that usually cause real problems: which official page to use, what signup asks for, what happens when identity verification fails, how replacement activation codes work, how long provider messages can take, how family access changes for teens, how to request records, and which Lovelace phone number fits the task.
Quick answer: Lovelace Health System’s current patient portal is mychart.lovelace.com. The official login page offers username/password login, passkey login for configured users, signup, account recovery, Guest Bill Pay and proxy-access guidance. Lovelace lists its MyChart Patient Support Line at 1-855-523-8770.
Keep your patient information on Lovelace’s official pages. MyChart-Health.org is an independent information website. It is not Lovelace Health System, Ardent Health or Epic. Do not enter a password, activation code, two-step code, Social Security information, driver-license image, insurance number, medical-record information or payment details on this article.
Make Sure You Are Using the Lovelace Health System Portal
Lovelace MyChart is for Lovelace Health System patients in New Mexico. Lovelace introduced Epic across its hospitals and clinics in 2017, creating a more unified electronic record and the Lovelace MyChart portal.
Correct domain
Use mychart.lovelace.com for Lovelace MyChart. The portal is licensed from Epic Systems Corporation.
Who this includes
Lovelace Health System includes hospitals, Lovelace Medical Group offices and specialty services across Albuquerque, Rio Rancho, Roswell and other New Mexico communities. Always match your visit to the facility listed in MyChart rather than assuming every appointment is at Lovelace Medical Center.
Local billing detail that matters: Lovelace says some clinic services are hospital-based. That can produce two separate charges—a facility charge and a provider charge. Seeing two Lovelace-related balances does not automatically mean the same service was billed twice.
Which Official Lovelace MyChart Page Should You Open?
Most patients do not need to browse several menus. They need the correct route for one task.
| What you need | Official route | What to prepare | What happens next |
|---|---|---|---|
| Sign in | Lovelace MyChart login | Username/password or an already configured passkey. | Complete two-step verification if your account requests it. |
| Create account | Lovelace MyChart signup | Identity and contact information that can be matched to the Lovelace record. | Verify your identity and create a username/password, or wait for clinic processing if automated verification fails. |
| Forgot username/password | Login and recovery page | Access to the email or phone tied to the account when possible. | Use the “Forgot login information?” recovery workflow. |
| Pay without login | Lovelace Guest Pay | Guarantor name and guarantor account number from your statement. | Open the visit account and complete payment on the official portal. |
| Cost estimate | MyChart Patient Estimates | Procedure and facility details; signing in may reuse insurance information on file. | Review the estimate but remember it is not a guaranteed final bill. |
| Medical records | Lovelace record request page | Your MyChart account, or ID/documentation required by the alternate request method. | Choose MyChart, online identity verification or paper request. |
Lovelace MyChart Signup: What the Form Actually Asks For
Lovelace’s current signup page allows a patient to request an account without first visiting a third-party guide or filling out a copied registration form.
Information shown on the official signup form
- First, middle and last name.
- Address information.
- Date of birth.
- Legal sex.
- Last four digits of Social Security number.
- Email address and email confirmation.
- Home/mobile phone information.
Identity verification
Lovelace’s signup workflow can use a third-party identity-verification service. The current page identifies Precise ID, powered by Experian, for identity questions.
Lovelace says the answers are checked against the verification provider’s database and are not stored at the clinic as part of that verification step.
Open only the official Lovelace signup page
Confirm the address begins with mychart.lovelace.com before entering sensitive identity information.
Enter information as it appears in your Lovelace record
Mismatched name, date of birth, address or contact details can prevent automated identity matching.
Complete identity verification
Answer the verification questions only inside the official signup process. No independent patient-portal guide should ask for those answers.
Create your username and password if verified
The official workflow lets successfully verified users create their Lovelace MyChart account.
If verification fails, do not keep creating requests
Lovelace may send the request to the clinic for manual review. The signup page says an activation code may then arrive by mail or email within about a week.
Existing-account clue: if the signup screen says a MyChart account already exists for the person, return to the login page and use account recovery instead of attempting to create another account.
Activation Codes: Initial Signup and Replacement Codes Are Not the Same
Lovelace’s current signup and FAQ pages describe slightly different delivery routes depending on why a code is needed. That distinction helps explain why one patient may receive an email while another is told to wait for postal mail.
Initial online signup
The signup page says a patient whose request needs clinic review may receive an activation code by mail or email within about a week.
Lost, expired or replacement code
Lovelace’s MyChart FAQ says a new activation code requested after the original is lost or expired is sent by U.S. Postal Mail after identity verification, and states that privacy restrictions prevent that replacement code from being emailed.
Do not treat those statements as contradictory. They describe different situations: an initial signup request versus replacing a code after the account setup process has already started.
Two-Step Verification, Passkeys and Account Security
Lovelace MyChart supports several security layers. The exact screen can differ depending on what you previously configured.
Two-step verification
When enabled, MyChart sends a code by email or text after username/password entry. That code is a second proof of identity.
Passkey login
The current Lovelace login page includes a Log in with passkey option for users who already configured that method.
Face ID / fingerprint
Lovelace’s FAQ says the mobile app may use Face ID or fingerprint access on supported devices.
If a verification code does not arrive: check the spam/junk folder for email, verify that the phone can receive texts and use only Lovelace’s official recovery/support route. Never give the code to someone claiming to be a “portal technician.”
Forgot Username, Password or Got Locked Out?
| Problem | Best first step | Escalation |
|---|---|---|
| Forgot username | Use “Forgot login information?” below the official login fields and complete identity verification. | Call 1-855-523-8770 if recovery fails. |
| Forgot password | Use the official recovery workflow rather than attempting old passwords repeatedly. | MyChart Patient Support: 1-855-523-8770. |
| Account locked | Stop repeated sign-in attempts. | Lovelace says Patient Support must reactivate a locked account. |
| Existing account discovered during signup | Return to login and use recovery. | Call support rather than submitting multiple signup requests. |
Browser problem or account problem? Lovelace’s portal requires JavaScript and cookies. Before assuming the account is broken, try an up-to-date Chrome, Firefox, Safari or Edge browser, allow required cookies/scripts and reload the official login page.
What Lovelace MyChart Can Actually Do
Feature availability can depend on the clinic, provider and visit type, but Lovelace’s current portal and virtual-care pages identify the following core tasks.
Appointments
Schedule eligible appointments and review upcoming or past visit details.
Messages
Send non-urgent questions to participating care-team members.
Test results
View most results as soon as they become available and see provider comments when added.
Prescription refills
Request eligible refills for medications that can be renewed through MyChart.
Records
Review available medical information and send a formal request for records.
Billing
Pay balances, review payment history, save payment methods and sign up for an available payment plan.
Cost estimates
Use MyChart or Lovelace’s hospital estimate resources to plan for selected services.
E-Visits
Lovelace’s virtual-care page says MyChart supports symptom-based E-Visit questionnaires evaluated by a provider.
Proxy access
Approved parents, guardians and caregivers can manage eligible information for another patient.
MyChart Messages: How Long Lovelace Says a Reply Can Take
Portal messages are convenient, but they are not live chat. Lovelace’s current FAQ says patients generally receive a response within 1–3 business days when the provider participates in MyChart messaging.
Use MyChart messages for
- Routine non-urgent questions.
- Follow-up questions that can wait.
- Medication or care-plan clarification when messaging is available.
- Corrections/questions about information in the electronic medical record.
Use the provider office instead when
- The question needs an answer sooner than the portal response window.
- The provider does not have MyChart messaging enabled.
- A new symptom needs same-day guidance.
- You cannot find the correct care-team recipient in MyChart.
Do not use MyChart for urgent or emergency medical issues. Lovelace’s portal agreement says to call 911 for an emergency.
Test Results, Personal Information and Corrections
Results may appear before the provider calls
Lovelace says most test results become visible as soon as they are available. You may therefore see a result before your clinician has reviewed it.
Update contact information
Lovelace’s FAQ directs users to Account Settings → Personal Information to update personal details that MyChart allows patients to change directly.
Legal-name changes are different
The FAQ says legal-name changes should be handled through the Health Information Management team for the Lovelace facility where you are an established patient.
If something in the medical record is wrong: Lovelace says the information comes from the electronic record maintained by the provider. Contact the provider through MyChart, call the office or ask for the correction at the next visit.
Appointments, Guest Scheduling and Lovelace Virtual Care
A MyChart account is useful for scheduling, but Lovelace also offers guest and phone routes. This matters if you cannot get into MyChart and still need to book care.
Schedule through MyChart
Existing users can use MyChart credentials to schedule supported appointments for themselves or patients for whom they have access.
Schedule as a guest
Lovelace’s scheduling workflow allows some users to continue as a guest. The guest process can request patient contact information and insurance details.
Primary and specialty care
Lovelace’s virtual-care page provides online scheduling options for new and current patients.
On-demand video visits
Lovelace offers an on-demand video-care route through its virtual-care resources.
Phone scheduling
Lovelace Contact Center: 505-727-2727.
Useful fallback: if MyChart is locked, do not delay a needed routine appointment while trying to repair the portal. Use Lovelace’s guest scheduling or call the Contact Center.
Lovelace MyChart Proxy Access: Parent, Teen and Adult Rules
Lovelace’s portal now makes proxy access prominent on the login page. The safest route is to give a caregiver approved access through their own MyChart login, not to share the patient’s credentials.
Sign in to your own MyChart account
Lovelace’s current portal tells users to begin proxy setup from their own account.
Open Menu and choose “Request Proxy Access”
Follow the prompts to submit the request for the family member or patient you are helping.
Use the patient-specific consent process
Access depends on the patient’s age and legal authority.
Wait for approval before managing the record
Once approved, the proxy can use their own login to view eligible appointments, medications, test results and messages.
| Situation | Published Lovelace rule | Practical meaning |
|---|---|---|
| Adult proxy requester | Portal terms state that individuals age 18+ may request proxy access to another person’s account. | The proxy should use their own MyChart credentials. |
| Minor under 13 | Parent/legal guardian proxy rules apply subject to legal limitations on protected information. | Use Lovelace’s approved parent/guardian proxy process. |
| Minor age 13–17 | Lovelace’s portal agreement says the minor must also sign consent for parental/guardian proxy access. | Teen privacy rules change the process; a parent’s older access may not automatically continue unchanged. |
| Patient turns 18 | Lovelace’s portal agreement says minor proxy access is discontinued at age 18. | Adult authorization is needed for continued access. |
Do not send a medical question about someone else from your own chart. Lovelace’s portal terms say messages should concern the patient’s own health care unless you have authorized proxy access for the other person.
Medical Records: MyChart, Online Request or Paper Form
Lovelace offers three distinct routes. Choose based on whether you already have MyChart, whether you can complete online identity verification, and whether you specifically need a paper request.
1. Request inside MyChart
- Sign in.
- Open Menu.
- Go to My Record.
- Select Request Medical Records.
- Select the option to send a record request.
- Complete and submit the form.
2. Online request without MyChart
Lovelace’s alternate electronic request platform requires identity verification. The official page says you will need to submit a photo of your driver’s license.
The requested record is sent to the email address you provide.
3. Paper request
Download the applicable Lovelace authorization form and submit it to Health Information Management. Lovelace warns that a processing fee may apply.
| Method | Official detail |
|---|---|
| Fax | 505-727-9501 |
| Medical Towers, 500 Walter NE, Suite 101A, Albuquerque, NM 87102 | |
| medicalrecordsahs@datavant.com | |
| Electronic-request help | 505-727-8195, Option 1 |
Record-copy fees are not one simple flat price. Lovelace’s current patient fee sheet shows that costs can depend on whether the source record is electronic, paper or hybrid and whether delivery is electronic or paper. The sheet lists a $6.50 flat fee for the electronic portion in certain electronic-delivery requests, with additional per-page charges when paper portions must be processed.
Before ordering hundreds of pages, ask whether the information you need is already visible in MyChart. A formal release can involve processing charges that are unnecessary when a portal view or smaller request solves the problem.
Lovelace MyChart Billing, Guest Pay and Payment Plans
Lovelace offers both signed-in billing tools and a Guest Pay route. The right option depends on whether you want only to pay one statement or manage the broader account.
Use Guest Pay for a straightforward payment
Guest Pay asks for the guarantor name and guarantor account number shown on your statement.
Lovelace explains that the guarantor is the person financially responsible for the bill.
Sign in when you need more than payment
The Guest Pay page says signed-in MyChart users can use a saved credit card or bank account, learn more about the bill, review payment history and sign up for a payment plan where available.
Multiple balances can be normal. A single visit may create more than one visit account, and Lovelace also warns that hospital-based clinic services can produce separate facility and provider charges.
| Need | Current official contact | Use it for |
|---|---|---|
| Patient Financial Services | 505-727-0100 | Hospital or provider-office billing questions. |
| Billing toll-free contact | 844-220-0599 | Alternate billing route shown on Lovelace’s current contact page. |
| Price-transparency questions | 505-727-0100 | Estimate and charge questions; Lovelace lists weekday hours of 8 a.m.–5 p.m. |
Price Estimates, Good Faith Estimates and Insurance Checks
MyChart Patient Estimates
Lovelace’s MyChart has a guest estimates route. Signing in can save time because insurance information already on file may be reused.
Hospital price-transparency tools
Lovelace publishes separate patient-estimate tools and standard-charge files for several hospitals, including Lovelace Medical Center, Heart Hospital of New Mexico, Lovelace Women’s Hospital, Lovelace Westside Hospital, Lovelace UNM Rehabilitation Hospital and Lovelace Regional Hospital.
An estimate is not a guaranteed final price. Lovelace says actual costs can change based on services actually provided, insurance rules, professional fees and other components of care.
If you are uninsured or not using insurance
Lovelace publishes Good Faith Estimate rights for non-emergency services. Its notice says patients can request an estimate before scheduling and may dispute a bill that is at least $400 more than the Good Faith Estimate, subject to the applicable rules.
If you have insurance
Confirm eligibility and network coverage with the insurance plan, not only with the hospital. Lovelace’s current insurance list also warns that some clinic services may be hospital-based and may generate both provider and facility charges.
MyChart App, MyChart Central and Linked Health-System Records
Lovelace MyChart works in a browser and through Epic’s official MyChart app. Patients who have MyChart accounts at several organizations may also be able to see connected information.
Multiple health systems
Lovelace’s FAQ describes MyChart’s linked-record feature, often called Happy Together. Linked accounts can show information such as allergies, medications, care teams, messages, results and visits from other participating organizations.
Lovelace MyChart Next-Step Finder
Choose the problem. This tool does not collect account, medical or payment information.
Lovelace MyChart and Patient Support Numbers
MyChart support, billing, appointments and hospital information are separate services. Calling the right one first can avoid several transfers.
| Need | Phone | Use it for |
|---|---|---|
| MyChart Patient Support | 1-855-523-8770 | Login, username/password, activation-code, verification and locked-account support. |
| Appointment scheduling | 505-727-2727 | Lovelace Contact Center for doctor appointments. |
| Billing / Patient Financial Services | 505-727-0100 | Hospital and provider billing, insurance and financial questions. |
| Medical-record request help | 505-727-8195, Option 1 | Electronic record-request problems and release-of-information help. |
| Lovelace Medical Center | 505-727-8000 | General hospital information in Albuquerque. |
| Lovelace Women’s Hospital | 505-727-7800 | General hospital information. |
| Lovelace Westside Hospital | 505-727-2000 | General hospital information. |
| Lovelace Regional Hospital | 575-627-7000 | Roswell hospital information. |
Which Lovelace Hospital Is Your MyChart Visit Connected To?
Lovelace MyChart spans a regional health system rather than one building. The appointment record—not a generic hospital map—is the best source for the exact place you need to go.
| Facility | Address | Phone | Published hours |
|---|---|---|---|
| Lovelace Medical Center | 601 Dr. Martin Luther King Jr. Ave. NE, Albuquerque, NM 87102 | 505-727-8000 | Hospital listed 24 hours. |
| Heart Hospital of New Mexico at Lovelace Medical Center | 504 Elm St. NE, Albuquerque, NM 87102 | 505-727-1100 | Listed 24 hours. |
| Lovelace Women’s Hospital | 4701 Montgomery Blvd. NE, Albuquerque, NM 87109 | 505-727-7800 | Hospital listed 24 hours. |
| Lovelace Westside Hospital | 10501 Golf Course Rd. NW, Albuquerque, NM 87114 | 505-727-2000 | Hospital listed 24 hours. |
| Lovelace Regional Hospital | 117 E. 19th St., Roswell, NM 88201 | 575-627-7000 | Hospital listed 24 hours. |
Do not use this hospital table as an appointment address. Lovelace also operates many physician offices, specialty centers, rehabilitation sites and outpatient locations. Read the exact MyChart appointment details before leaving home.
MyChart Safety: Four Mistakes Worth Avoiding
Do not share the activation code
Activation establishes portal access. Enter it only on the official Lovelace MyChart site.
Do not share one account across a family
Lovelace provides proxy access. Use it instead of sharing a username and password.
Do not pay through a random search ad or text
Begin with Lovelace’s official website, MyChart Guest Pay or the billing contact page.
Do not upload your driver’s license anywhere except the official records workflow
Lovelace’s online medical-record platform may require a driver’s-license image for identity verification. That does not mean a guide, chat or email should request the same document.
Emergency rule: MyChart is not an emergency service. For a medical emergency, call 911 or seek emergency care.
Lovelace MyChart Frequently Asked Questions
1. What is the official Lovelace MyChart login website?
Use mychart.lovelace.com. The current portal provides Lovelace Health System MyChart login, account recovery, signup, passkey login, Guest Bill Pay and proxy-access guidance.
2. What is the Lovelace MyChart support phone number?
Lovelace’s current MyChart FAQ and signup page list the MyChart Patient Support Line as 1-855-523-8770 for login, activation and account-access help.
3. What information does Lovelace ask for during online MyChart signup?
The current signup form requests identity and contact information including name, address, date of birth, legal sex, last four digits of Social Security number, email and phone information. Complete this only on the official Lovelace portal.
4. How long is a Lovelace MyChart activation code valid?
Lovelace’s current FAQ says the activation code expires after 30 days and stops working after it has been successfully used.
5. Why does the signup page mention email activation but support says replacement codes come by mail?
They refer to different situations. An initial signup request that needs clinic processing may produce an activation code by mail or email. Lovelace’s FAQ says a replacement code for a lost or expired code is sent by U.S. Postal Mail after identity verification.
6. How long should I wait for a Lovelace MyChart message reply?
Lovelace says patients generally receive a response within 1–3 business days when the provider participates in MyChart messaging. Use the office phone, urgent care or emergency care when the issue cannot wait.
7. Can I see Lovelace test results before my provider reviews them?
Yes. Lovelace says most results are visible as soon as they become available, so you may see a result before your clinician has reviewed it or added comments.
8. Can a parent access a teenager’s Lovelace MyChart account?
Lovelace has age-specific proxy rules. Its portal agreement says a minor age 13–17 must also consent for parent or guardian proxy access, and minor proxy access ends when the patient turns 18.
9. Can I request Lovelace medical records without MyChart?
Yes. Lovelace offers an online request platform that requires identity verification, including a driver’s-license photo, and also provides paper request forms that can be faxed, mailed or emailed.
10. Can I pay a Lovelace bill without logging into MyChart?
Yes. Lovelace MyChart Guest Pay allows payment without account login. You need the guarantor name and guarantor account number shown on the statement.
Shortest Safe Route
You need records
Choose MyChart, electronic identity verification or paper release.
Open record optionsIndependent guide: MyChart-Health.org cannot access Lovelace accounts, recover passwords, view medical records, contact clinicians, schedule appointments or process bills. Lovelace can update portal features, contact details, insurance participation, record fees and workflows; use the official linked pages for the final account-specific step.