If you searched for “MyChart Ochsner”, the portal you need is called MyOchsner. It is Ochsner Health’s patient portal, powered by Epic’s MyChart technology, for appointments, results, messages, prescriptions, records, billing, estimates, virtual care and family access.
This guide focuses on the exact Ochsner workflows: the current login, 45-day activation-code rule, six-attempt lockout, 15-minute timeout, account linking, ePre-Check, QuickPay, proxy access, Ochsner LSU differences and the new MyOchsner mobile app.
Quick answer: Ochsner Health calls its MyChart portal MyOchsner. Use my.ochsner.org for secure account tasks. Ochsner currently lists MyOchsner Patient Support at 877-339-2637 and MyOchsner@ochsner.org. The main Ochsner Health MyOchsner page lists support hours as Monday-Friday, 8 a.m.-5 p.m.
Privacy boundary: MyChart-Health.org is an independent information website. It is not Ochsner Health, MyOchsner or Epic. Do not enter your username, password, activation code, verification code, date of birth, medical-record information, insurance details or payment information on this page.
“MyChart Ochsner” Usually Means MyOchsner
Ochsner brands its Epic-powered patient portal as MyOchsner. The MyOchsner login page itself still displays Epic/MyChart licensing, which explains why patients often search for “Ochsner MyChart” even though the public-facing name is MyOchsner.
Ochsner Health
Patients across the main Ochsner Health system use MyOchsner for portal access. Ochsner’s public MyOchsner page links directly to the my.ochsner.org portal.
Ochsner LSU Health
Ochsner LSU Health also uses MyOchsner for Shreveport, Monroe and affiliated care. Its official patient page provides the same MyOchsner account concept but may open an LSU-specific portal route.
Support-hours difference: Ochsner Health’s main MyOchsner FAQ currently lists Patient Support Monday-Friday, 8 a.m.-5 p.m. CST. The Ochsner LSU Health MyOchsner page currently lists the same 877-339-2637 support number with Monday-Friday hours of 7 a.m.-7 p.m. and voicemail. If your care is through Ochsner LSU Health, follow the LSU-specific page for local instructions.
Use the Correct Official MyOchsner Route
| What you need | Official route | What to expect |
|---|---|---|
| Sign in | MyOchsner login | Username or Epic ID, password, and possibly two-step verification or passkey login. |
| Create an account | MyOchsner signup | Match identifying information against Ochsner’s record or complete approved identity verification. |
| Recover account | Account recovery | Forgot-username/password options and identity verification. |
| Pay without login | Pay as Guest | Guarantor and account information from the bill or statement. |
| Cost estimate | Ochsner billing estimates | Logged-in or guest estimates for many common services. |
| Formal medical records | Medical Records and Documents | MyOchsner access plus facility-specific release forms, phone and fax information. |
MyOchsner Signup and Activation
Ochsner supports several enrollment methods. Staff may sign you up during a visit, you may receive an activation code on an After Visit Summary or billing statement, a code may arrive by email or text, or you may use online self-signup.
Start from the official MyOchsner signup page
Do not search for a third-party signup form. Use MyOchsner’s own “Sign Up” or “Sign Up Online” route.
Use the same information Ochsner has on file
Ochsner tells new app users to use the same identifying information they use at appointments, including name, date of birth and address.
If you have an activation code, use it before it expires
Ochsner’s MyOchsner FAQ says activation codes expire after 45 days and are invalid after they have been used once.
If the code is missing or expired, use self-signup
Ochsner says you can request an account online. Once your information is verified, the portal directs you to create a username and password.
Use Patient Support if verification fails
Email MyOchsner@ochsner.org or call 877-339-2637.
Account Security: 2-Step Verification, Timeout and Lockout Rules
Ochsner publishes several account rules that are especially useful when login problems start.
| Issue | Ochsner rule | Best action |
|---|---|---|
| Activation code | Expires after 45 days and cannot be reused. | Use self-signup or request support instead of retrying an expired code. |
| Two-step verification | Optional account protection can send a code by email or text. | Keep your email address and mobile number current in Personal Information. |
| Verification email missing | Check junk/spam and other email accounts before assuming no code was sent. | Use Resend Code once, then call support if the contact information is wrong. |
| Idle session | Automatic logout after about 15 minutes of keyboard inactivity. | Sign in again; do not leave a portal session open on shared devices. |
| Failed logins | Account is disabled after 6 failed attempts. | Use recovery early instead of repeatedly guessing. |
| Locked account | An administrator must reactivate it. | Call support or email the requested identifying information through Ochsner’s official support route. |
Ochsner’s FAQ says a locked-out patient may be asked to provide full name, date of birth and MyOchsner username if known so the administrator can identify the correct account. Send those details only to Ochsner’s official support address or provide them by phone.
MyOchsner Problem Helper
Choose the problem. This helper does not request, transmit or store patient information.
Appointments: Schedule, Cancel, Waitlist and ePre-Check
Ochsner’s “How to use MyOchsner” page publishes unusually detailed appointment steps, so you do not have to hunt through the app blindly.
Schedule an appointment
- Open the menu and search for Visits.
- Select Schedule an Appointment.
- Choose the appropriate visit option.
- Confirm your personal information.
- Choose the reason for the visit.
- Select a location.
- Select a physician and date/time filters.
- Choose an available appointment time.
- Enter the reason you want to be seen and submit the appointment.
Cancel an appointment
- Open Visits.
- Select the appointment.
- Choose Cancel.
- Select the cancellation reason.
- Confirm the cancellation.
Earlier appointment waitlist
Open Visits, select the appointment and choose Get on Waitlist when that option is available.
ePre-Check
Open View Visits, select the appointment, choose Get Ready and complete the required ePre-Check steps.
Phone scheduling
Ochsner Health’s main appointment line is 1-866-624-7637.
Mobile check-in: at participating locations, Ochsner says ePre-Check can be completed up to seven days before the appointment. After arriving, open the appointment in the MyOchsner app and select “I’m Here”. If ePre-Check is complete, Ochsner says this can check you in without first going to the registration desk.
Messages, Test Results, Medication Refills and Personal Information
| Task | Where to start | Useful detail |
|---|---|---|
| Message care team | Search “Connect with Ochsner” → Communicate → Non-urgent health concerns. | Ochsner says replies generally arrive within 1–3 business days. |
| Test results | Menu → View Test Results. | Most results may appear before your provider has reviewed them; View Trends may compare prior results. |
| Medication refill | Search “Request Refill.” | Choose refillable medications, review the request, select pickup or mail when offered, verify pharmacy details and submit. |
| Health summary | Activities → Health Summary. | Review allergies, immunizations and health issues. |
| Update contact details | Personal Information. | Ochsner says address, phone, email, preferred name and other details can be updated there. |
| Legal name change | Patient Support. | Ochsner directs legal-name change requests to 877-339-2637. |
Do not use portal messages for urgent medical problems. Ochsner says routine messages generally receive a response within 1-3 business days. Contact the appropriate medical service if the problem cannot wait; call 911 for an emergency.
Virtual Visits, Same-Day Video Visits and E-Visit Messages
Scheduled virtual visit
Ochsner supports secure video appointments through MyOchsner on a phone, tablet or computer with camera and microphone access.
Same-Day Video Visit
Ochsner’s current MyOchsner page advertises Same-Day Video Visit access 24/7 from all 50 states for eligible needs.
E-Visit Message
For selected non-urgent and chronic conditions, MyOchsner can present a questionnaire. Ochsner says the care team reviews the responses and determines a diagnosis and treatment plan within about 24 hours.
For a video visit, use a private, quiet location and test the camera, microphone and internet before appointment time. Ochsner specifically advises against conducting a virtual visit from a moving vehicle.
Medical Records: What MyOchsner Can Show and When to Use Release Forms
Ochsner says MyOchsner users can view, download, print and request medical records. Formal paper or third-party requests may still need a written authorization and a facility-specific Medical Records route.
Use MyOchsner first when you only need your own digital information
- Review available records and test results.
- Download or print information available in the account.
- Request records through the portal when that option is available.
- Check whether an outside organization’s record is already linked.
Use Medical Records for a formal release
Ochsner’s release instructions say written authorization must identify the recipient, the information being requested and treatment dates.
Medical-record phone and fax numbers vary by Ochsner facility, so choose the location where the care occurred rather than assuming one New Orleans number handles every record.
Main New Orleans medical-record contact: Ochsner Medical Center – New Orleans lists Medical Records at 504-842-2832 and fax 504-842-4047. Other Ochsner hospitals publish different release contacts.
Linking another hospital’s MyChart record
Ochsner’s FAQ calls its cross-organization linking feature Happy Together. Ochsner LSU Health publishes these practical steps:
- Sign in to MyOchsner.
- Search “Link” in the menu.
- Select Link My Accounts.
- Choose an organization shown or search for another one.
- Select Link Account and complete the verification question.
- When supported, linked information can include results, appointments, medications, messages and other record elements.
Linking accounts can reduce repeated searching across portals, but it does not mean every piece of every outside medical record will automatically appear in Ochsner’s chart.
Proxy and Family Access: Do Not Share One MyOchsner Password
Ochsner says each person should have their own MyOchsner account. Proxy access is the approved method for a parent, guardian, caregiver, family member or friend to help manage another patient’s care.
Grant or request family access
After signing in, Ochsner’s public MyOchsner page directs users to Sharing → Request Family Access.
The MyOchsner FAQ also refers to the Friends and Family Access page for sending a proxy invitation.
Who can be a proxy?
Ochsner’s current FAQ says a proxy must be at least 18 years old to access another person’s medical record.
Ochsner’s terms also state that legal authority documentation may be required when someone is acting under a durable health-care power of attorney or another representative role.
Spouses should not share one account. Ochsner explicitly says each person must have their own MyOchsner account because of the sensitive nature of medical information.
The New MyOchsner App Replaces the Generic MyChart App for Ochsner-Only Users
Ochsner now promotes a dedicated MyOchsner app rather than asking Ochsner-only patients to keep using the generic MyChart mobile app. Existing MyOchsner usernames and passwords remain the same.
Apple
The current App Store listing identifies the developer as Ochsner Health / Ochsner Clinic Foundation.
Android
Use the official MyOchsner listing on Google Play rather than an APK or app-mirror site.
Faster future login
Ochsner says the app can support a PIN, fingerprint or facial-recognition login when enabled on a compatible device.
If you still need the generic MyChart app for another hospital: Ochsner LSU Health recommends removing Ochsner Health from the generic MyChart app’s organization list after installing the dedicated MyOchsner app. This can prevent duplicate Ochsner notifications while leaving your other health organizations in MyChart.
Officially Embedded MyOchsner App Video
The MyOchsner portal’s own “In The Know” announcement embeds the video below while introducing the new MyOchsner app. That makes it appropriate for this guide; it is not a random third-party walkthrough.
Use the video for app orientation only. Current login links, support numbers, billing instructions and account rules should always come from Ochsner’s live MyOchsner and Ochsner Health pages.
MyOchsner Now During an Ochsner Hospital Stay
Existing MyOchsner users automatically get access to MyOchsner Now during an Ochsner hospital stay. Ochsner says this inpatient view can show real-time information such as:
Hospital schedule
See planned events during the stay.
Care team
See members of the inpatient care team.
Scheduled medications
Review medications listed for the stay.
Education topics
Review assigned patient education.
Ochsner also says loved ones who already have proxy access can see MyOchsner Now information that their permissions allow.
Ochsner Billing: MyOchsner, QuickPay, Phone and Paperless Statements
Pay in MyOchsner
Sign in to review billing information, statement history and payment options associated with your account.
Pay as Guest
Ochsner’s guest payment route uses information from the bill or statement, including the guarantor information.
Pay by phone
Patient Accounts Customer Service:
504-842-4190
Toll-free:
800-343-0269
Ochsner says payments are generally spread across outstanding balances beginning with the oldest balance unless otherwise indicated. Zero-balance statements are not routinely sent unless requested by the guarantor.
Paperless billing: Ochsner uses paperless statements through MyOchsner. If you need paper statements, Ochsner’s billing page says to sign in, open Billing Summary, scroll below the account boxes and select the option to cancel paperless billing.
Billing contact details
Patient Financial Services
1514 Jefferson Highway
New Orleans, LA 70121
Phone: 504-842-4190
Toll-free: 800-343-0269
Email: billing@ochsner.org
Get a Cost Estimate Before the Visit
Ochsner’s online cost estimator covers up to roughly 300 common services and procedures. A logged-in estimate can use insurance information already on file and can be saved to MyOchsner. A guest estimate requires manual insurance information and cannot be saved in the same way.
Inside MyOchsner
- Sign in.
- Open the Menu.
- Go to the Billing section.
- Select Estimates.
- Choose Create a New Estimate.
- Select the relevant service and location.
For a personalized estimate
Ochsner’s Central Pricing Office currently lists:
Ochsner recommends getting the procedure/service description and procedure code from the physician’s office, plus the location and current insurance information.
Estimate ≠ final bill. Ochsner says estimates can change because of complications, additional tests or procedures, physician charges and other services. Ochsner also says estimates expire after 30 days.
Financial Assistance and Payment Help
Ochsner provides financial assistance for qualifying U.S. residents who cannot pay for emergency or medically necessary care. Assistance applies to the patient’s portion of the bill, such as a deductible or copay.
Who may qualify?
Ochsner currently states that a patient may qualify for 100% financial assistance when family income is at or below 200% of the current federal poverty guidelines, subject to the program’s terms.
How to apply
Ochsner says patients may complete a financial-assistance application through MyOchsner or call 504-842-4190.
Published phone hours are Monday-Thursday 7:30 a.m.-6 p.m. and Friday 8 a.m.-4:30 p.m.
Ochsner also publishes Medicaid-screening resources, interest-free payment-plan information and other financial-support options. If the balance is unaffordable, checking assistance before ignoring the bill is usually more useful than repeatedly attempting portal payments.
Ochsner Phone Numbers: Call the Department That Matches the Problem
| Need | Official contact | Use for |
|---|---|---|
| MyOchsner Patient Support |
877-339-2637 MyOchsner@ochsner.org |
Login, signup, activation, verification, lockout and account issues. |
| Appointments | 866-624-7637 | Schedule or change appointments through Ochsner Health. |
| 24/7 nurse care line | 800-231-5257 | Ochsner On Call for guidance on the appropriate care option. |
| Billing / Patient Accounts |
504-842-4190 800-343-0269 |
Statements, balances, charges, insurance and payment questions. |
| Pricing estimate |
504-703-2773 855-241-9351 |
Personalized pre-care cost estimates. |
| Ochsner Medical Center – New Orleans | 504-842-3000 | Main Jefferson Highway hospital routing. |
| Emergency | 911 | Life-threatening symptoms or emergencies; do not wait for a MyOchsner message response. |
Ochsner Medical Center – New Orleans: Main Jefferson Highway Campus
Ochsner Health operates many hospitals and clinics, so this main-campus address should not be treated as the location of every MyOchsner appointment. Always check the location shown in the appointment itself.
Main medical center
Ochsner Medical Center – New Orleans1514 Jefferson Highway
Jefferson, LA 70121
Phone: 504-842-3000
Ochsner’s official location page lists the hospital as open 24/7.
Before driving to Jefferson Highway
- Open Visits in MyOchsner.
- Confirm the exact clinic, hospital or specialty location.
- Check arrival and ePre-Check instructions.
- Use the campus map if the appointment is actually at Jefferson Highway.
- Do not assume every Ochsner or Ochsner LSU appointment is in New Orleans.
Portal Safety and Account Hygiene
Keep access secure
- Use my.ochsner.org or the official MyOchsner app.
- Keep your email account and phone secure because verification links/codes may be sent there.
- Use two-step verification if you want the extra account-protection layer Ochsner provides.
- Do not share usernames and passwords with family members.
- Sign out on shared computers.
If your contact details change
Ochsner says you can update address, phone, email and preferred name on the Personal Information page.
If your phone number or email account may have been compromised, update the affected contact method and contact Patient Support if recovery becomes difficult.
Emergency rule: MyOchsner messages are not for emergencies. Ochsner says normal provider messages generally receive replies within 1-3 business days. Call 911 for an emergency.
MyChart Ochsner FAQs
1. Is Ochsner MyChart called MyOchsner?
Yes. Ochsner Health brands its Epic-powered patient portal as MyOchsner. The official login is hosted at my.ochsner.org.
2. How long is a MyOchsner activation code valid?
Ochsner’s current MyOchsner FAQ says an activation code expires after 45 days and cannot be reused after it has been used successfully.
3. What happens if I enter the wrong MyOchsner password too many times?
Ochsner says a MyOchsner account is disabled after six failed attempts. An administrator must reactivate a disabled account; contact Patient Support at 877-339-2637.
4. Why did MyOchsner log me out while I was reading my chart?
Ochsner automatically logs users out after about 15 minutes of keyboard inactivity to help protect privacy. Sign in again and avoid leaving an active session unattended.
5. How quickly does an Ochsner provider answer a MyOchsner message?
Ochsner says patients generally receive a response within 1-3 business days. MyOchsner messaging should not be used for urgent situations.
6. Can I pay an Ochsner bill without logging in?
Yes. Ochsner provides an official MyOchsner Pay as Guest / QuickPay route. Use the guarantor and account information shown on the Ochsner statement.
7. Can my spouse and I use the same MyOchsner account?
No. Ochsner says each person should have a separate MyOchsner account. Use proxy or Friends and Family Access when someone needs permission to help manage another patient’s care.
8. Can I link another hospital’s MyChart account to MyOchsner?
In supported cases, yes. Ochsner calls the cross-organization feature Happy Together. Search “Link” in MyOchsner, open Link My Accounts, choose the other organization and complete verification.
9. Do I still need the generic MyChart app for Ochsner?
Ochsner now promotes its dedicated MyOchsner app. If you use the generic MyChart app only for Ochsner, Ochsner recommends using the new MyOchsner app instead. If you still need MyChart for another health system, you can keep it for those other organizations.
10. Can I use MyOchsner to get a cost estimate before care?
Yes. Ochsner provides logged-in and guest estimate options for many common services. Logged-in estimates can use insurance information already on file and may be saved to your account. Ochsner says estimates expire after 30 days.
Shortest Safe Path
Already have MyOchsner?
Go directly to the official login and use recovery before repeated password attempts.
Open MyOchsnerBill or cost question?
Use QuickPay, MyOchsner billing, estimates or financial assistance.
Compare billing routesMedical problem?
Use clinical care rather than waiting for portal support or a routine message response.
Open Ochsner HealthIndependent publication: MyChart-Health.org cannot access MyOchsner accounts, medical records, test results, appointments, messages or bills. Ochsner can change portal features, app requirements, support hours, billing rules and location information; use the linked official Ochsner pages for the final account-specific action.