North Memorial MyChart is the patient portal used for North Memorial Health hospitals, clinics and participating care in Minnesota. It provides secure access to appointments, results, messages, prescription renewals, billing, estimates, medical records, proxy access, E-Visits and the MyChart mobile app.
This guide is built around the real tasks patients run into: choosing the correct portal, recovering an account, handling two-step verification, understanding why a result appears before the clinician calls, getting family access, requesting a formal record, paying the correct bill and knowing which North Memorial phone number actually handles the problem.
Quick answer: use North Memorial Health’s current official portal at mychart.northmemorial.com. MyChart support is available 24/7 at 763-581-7899. The current portal supports standard login, passkey login, signup, account recovery, appointment management, test results, prescription refills, messages, bills and access to records from linked organizations.
Current September 2026 update: North Memorial Health became part of Sanford Health on September 1, 2026. Sanford says patients should continue seeing the same trusted providers at the same locations with no immediate care changes. At the time this guide was verified, North Memorial’s MyChart still uses the existing mychart.northmemorial.com portal. Read Sanford Health’s official partnership announcement .
Privacy boundary: MyChart-Health.org is an independent information website. It is not North Memorial Health, Sanford Health or Epic. Do not enter a username, password, activation code, verification code, Social Security number, medical-record information, insurance details or payment information into this article.
Make Sure You Are Using North Memorial Health MyChart
A MyChart username from another Minnesota health system does not automatically work at North Memorial Health. North Memorial’s own delivery-registration instructions specifically tell patients who have MyChart somewhere else that they may still need a separate North Memorial Health MyChart account.
Correct portal clue
The official web address begins with mychart.northmemorial.com/NorthMemorial. The login screen identifies the organization as North Memorial Health.
Another Minnesota MyChart account?
Nearby systems have their own portals and account rules. For example, M Health Fairview uses a separate Fairview MyChart environment. Do not keep retrying Fairview credentials on North Memorial’s login page.
Do not let the Sanford partnership create unnecessary confusion. North Memorial is now part of Sanford Health, but the current North Memorial portal remains active on the North Memorial MyChart domain. Start from the provider’s current official site rather than guessing that your portal has already moved.
Use the Right Official MyChart Route
| What you need | Official route | What to prepare | What happens next |
|---|---|---|---|
| Sign in | Official MyChart login | Your North Memorial username/password or configured passkey. | Complete two-step verification if requested. |
| Request a new account | Online signup | Personal/contact information matching North Memorial’s record. | Immediate verification may occur, or the request may be sent for review. |
| Already have an activation code | Activate MyChart | Your unused activation code and requested identity information. | Create your username/password and finish account security setup. |
| Forgot login | Account recovery | Access to the email or mobile information associated with your record. | Two-step verification may be used to verify your identity. |
| Pay without signing in | MyChart Guest Pay | The identifying billing information shown on your statement. | Pay an eligible hospital/clinic balance without opening the full account. |
How to Log In Safely
Open the North Memorial Health login page
Confirm the domain is mychart.northmemorial.com before entering credentials. The current portal requires cookies and JavaScript for normal use.
Enter the account attached to North Memorial Health
The current portal accepts a MyChart username or Epic ID and shows a separate password field for North Memorial Health.
Use passkey login only if you previously configured it
The current North Memorial login page also displays Log in with passkey. A passkey uses device-based verification and should not be confused with a new-account signup method.
Complete two-step verification if prompted
North Memorial can send a security code by email or text. Use only the code generated by your own login attempt.
Use recovery before repeatedly guessing
If the password or username fails, choose Forgot login information? or call official support. Repeated attempts can lead to an account lockout.
10-minute privacy timeout: North Memorial’s current MyChart FAQ says an account is automatically logged out after about 10 minutes of inactivity. If you return to a login screen after stepping away, that may be normal security behavior rather than a broken session.
North Memorial MyChart Signup and Activation
North Memorial supports several enrollment paths: clinic staff may enroll you, an activation code may appear on an After Visit Summary or bill, a code may arrive by text/email after a visit, or you may use online self-signup.
Online self-signup
The current signup form asks for personal details including name, address, date of birth, legal sex, mobile phone and email so the system can verify identity and match the request with North Memorial’s record.
When the system cannot complete instant verification, North Memorial says the request may be sent to the clinic for review. The signup page says this can take up to one week, after which an activation code may be sent by email or letter.
Activation-code signup
If you already have an activation code, use the official activation page rather than the general signup form.
North Memorial does not publish one permanent number of days that every activation code lasts. Its official FAQ says a code expires after a set period and becomes invalid after it has been used once.
Lost or expired code? North Memorial’s official FAQ says you can request another code through the signup page or contact MyChart support. Support may verify your information before issuing a replacement.
Two-Step Verification, Face ID, Fingerprint and Account Lockouts
| Issue | North Memorial guidance | Practical action |
|---|---|---|
| Two-step verification | A code can be sent by email or text in addition to username/password. | Keep the email address and phone number on the account current. |
| Code not received | Check spam/junk, then use Resend Code. | If nothing arrives, support can check whether a different email is on file. |
| Mobile quick login | Face ID or fingerprint may be available in the mobile app. | Use biometric login only on a private device you control. |
| Passkey | The current portal supports passkey login. | Use it only after it has been configured for your account/device. |
| Locked account | North Memorial can reactivate access through support. | Call 763-581-7899 or use the officially listed support email. |
| Deactivate account | Account deactivation can be requested through MyChart Patient Support. | Call the support line rather than merely uninstalling the mobile app. |
Test Results, Messages and Personal Information
Test results can appear before your clinician calls
North Memorial says most results can be viewed as soon as they become available. That means you may see a result before the healthcare provider has reviewed it. Provider comments or interpretation may appear later.
Message response time
North Memorial’s current FAQ says patients will generally receive a response to a MyChart provider message within 1–3 business days. Do not use portal messages for urgent or emergency needs.
Update contact information
Use the Personal Information page to update an address, phone number, email address, preferred name and other supported personal details.
Legal-name changes are handled differently. North Memorial’s FAQ directs patients requesting a legal-name change to MyChart Patient Support by phone or the officially listed support email rather than treating it like a normal profile edit.
Emergency reminder: do not wait 1–3 business days for a MyChart reply if the problem needs immediate medical attention. Call 911 for a medical emergency.
Have More Than One MyChart Account? Use Account Linking
North Memorial’s MyChart FAQ refers to Epic’s linked-record feature as Happy Together. When supported, it can show information from another healthcare organization inside MyChart after you link the accounts.
Information that may appear from linked organizations
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
Linking is different from using one password everywhere
Another health system can still have separate credentials and account rules. Linking records does not mean North Memorial’s username should work on every other MyChart portal.
North Memorial MyChart Mobile App and Hello Patient
North Memorial directs patients to Epic’s MyChart mobile app for iPhone and Android. Anyone with a North Memorial MyChart account can use the app free of charge.
Apple
Download MyChart from Apple’s App Store and confirm the publisher is Epic Systems Corporation.
Android
Download the MyChart app from Google Play, then select the North Memorial Health organization.
Hello Patient check-in
North Memorial says the mobile app can use the Hello Patient feature at participating visits. When you arrive, a notification may allow you to check in from your vehicle and reduce time waiting inside the clinic.
Request North Memorial Medical Records Through MyChart
North Memorial provides a specific MyChart workflow for a formal medical-record copy. If the portal is not sufficient, Health Information Management also accepts authorization forms through other approved channels.
Formal record request in MyChart
- Sign in to North Memorial MyChart.
- Open Your Menu.
- Select Sharing Hub.
- Choose who you want to share your health information with.
- Select the option to request a formal copy.
- Complete and submit the Medical Record Request form.
Health Information Management
Email:
MedicalRecords@northmemorial.com
Fax: 763-581-4447 or 763-581-1075
Phone assistance:
763-581-2273
ATTN: Health Information Management
3300 Oakdale Ave. N
Robbinsdale, MN 55422
Need the actual imaging files rather than just a written imaging result? North Memorial’s records page directs patients who need copies of imaging exams on CD to the Imaging Resource Center at 763-581-9567.
Proxy Access for Children, Family Members and Caregivers
Proxy access lets an approved person use their own account to view another patient’s information. North Memorial says the person receiving proxy access must be at least 18 years old.
Request access to a minor
A parent or guardian can sign into their own MyChart account, open Sharing options and submit a minor-access request for review.
Give someone access to your record
Open Sharing → Share My Record → Friends and family access. North Memorial says you will need the email address of the person you want to invite.
Spouses should not share one login
North Memorial’s official FAQ says each person should have their own MyChart account because medical information is sensitive.
Paper proxy forms are also available. North Memorial says completed adult or child proxy forms may be submitted to a primary-care clinic, the Robbinsdale Hospital registration team, the Maple Grove Hospital registration team, or mailed to the appropriate hospital Health Information Management office.
North Memorial E-Visits and Virtual Care
North Memorial’s current virtual-care page includes specific eligibility rules for MyChart E-Visits. This is more restrictive than simply having a MyChart account.
E-Visit eligibility
- You must have seen a North Memorial Health provider within the past three years.
- You must be age 12 or older.
- You must be physically located in Minnesota at the time of the E-Visit.
- A North Memorial Health MyChart account is required.
- E-Visits are not for preventive care, pre-operative exams, ongoing-care needs or routine follow-up.
Current E-Visit availability
North Memorial currently lists E-Visit hours as 8 a.m.–7 p.m., Monday through Sunday. Patients complete symptom information in MyChart and North Memorial says a certified provider will review it and provide a diagnosis, treatment plan and prescription when appropriate, generally within 24 hours.
E-Visits are not emergency care. Call 911 for a medical emergency or use North Memorial’s current urgent/emergency-care guidance for a problem that should not wait.
North Memorial MyChart Billing, Guest Pay and Paper Statements
Pay inside MyChart
Sign in to review available statements, make payments and set up eligible payment plans.
Pay as a guest
North Memorial provides a one-time Guest Pay option for eligible hospital and clinic bills when you do not want to sign into the full account.
Ambulance bill
North Memorial specifically says ambulance statements use InstaMed, not the standard MyChart hospital/clinic payment route. Start from the official North Memorial billing page to choose the correct ambulance option.
Paperless billing is the default for MyChart guarantors. North Memorial transitioned MyChart users to paperless billing in 2023. New statements are normally announced in the MyChart mobile app and by email.
Switch back to paper statements
- Sign in to North Memorial MyChart.
- Open Your Menu.
- Go to Billing Summary.
- Select Cancel paperless billing.
- Confirm Receive Paper Statements.
North Memorial says that if an electronic balance reaches 60 days past due, a final billing statement is also sent on paper.
Why you may still receive a separate paper bill: North Memorial contracts with some outside groups for services such as certain emergency-room, radiology physician and laboratory services. Those groups can bill separately from North Memorial’s MyChart statement.
Get a North Memorial Cost Estimate Before Care
North Memorial provides its estimate tool through MyChart and also allows estimates without signing into an account.
Online estimate
Use the North Memorial cost-estimate route either as a MyChart user or guest. The estimate uses available service and insurance information, but North Memorial cautions that it is not the same as a final bill.
Estimate by phone
763-581-0960
Monday–Friday, 8 a.m.–4:30 p.m.
North Memorial also recommends confirming plan-specific out-of-pocket cost directly with your insurer.
Local billing detail: North Memorial warns that some off-campus specialty locations can be hospital outpatient departments and may include a facility fee. Its current examples include the Cancer Center and Specialty Center in Robbinsdale and Rehab Clinic in Maple Grove.
Apply for Financial Assistance Through MyChart
North Memorial’s financial-assistance program covers qualifying emergency and medically necessary care. A patient can start the application directly from MyChart instead of downloading a paper form.
Apply inside MyChart
- Sign in to North Memorial MyChart.
- Open the main menu.
- Select Financial Assistance.
- Complete the application and provide the required supporting information.
Current general eligibility framework
North Memorial’s current policy says assistance may be available when family income is at or below 300% of the Federal Poverty Level. The policy describes a potential 100% discount at or below 200% FPL and other discounts up to the 300% level, subject to the full program requirements.
Decision timing: North Memorial says it will notify an applicant of eligibility in writing within 30 days after receiving a complete application. Incomplete applications are not simply ignored; the health system says it contacts the applicant and allows an opportunity to provide missing information.
Financial Assistance: 763-581-0911 or 833-494-2900
North Memorial MyChart Problem Finder
Choose the issue. This helper does not ask for or transmit any private patient information.
North Memorial MyChart Phone Numbers and Support Routes
| Need | Official contact | Best use |
|---|---|---|
| MyChart support | 763-581-7899 | North Memorial lists 24/7 support for registration, recovery, verification and portal access. |
| MyChart support email | northmemorialmychartsupport@pdsit.net | The current official MyChart FAQ lists this address for activation, lockout and account help. |
| Appointments / nurse line | 763-581-CARE | North Memorial’s 24/7 call center and nurse line for care routing and scheduling. |
| Medical records | 763-581-2273 | Record-request assistance and Health Information Management routing. |
| Billing questions | 763-581-4479 | Bill questions and paperless-billing assistance. North Memorial currently lists weekday support. |
| Cost estimate | 763-581-0960 | Estimate assistance, currently Monday–Friday, 8 a.m.–4:30 p.m. |
| Financial assistance | 763-581-0911 | Financial-assistance application and eligibility guidance. |
| Robbinsdale Hospital | 763-520-5200 | General hospital information and department routing. |
| Maple Grove Hospital | 763-581-1000 | General hospital information and department routing. |
North Memorial Hospitals: Do Not Assume Every Appointment Uses the Same Address
MyChart may show visits throughout the North Memorial network. Always match the appointment address rather than driving automatically to one of the hospitals.
North Memorial Health – Robbinsdale Hospital
3300 Oakdale Ave. N.Robbinsdale, MN 55422
Main phone:
763-520-5200
Inpatient and emergency services: 24/7.
This is also the main mailing address used by Health Information Management for formal medical-record requests.
North Memorial Health – Maple Grove Hospital
9875 Hospital Dr.Maple Grove, MN 55369
Main phone:
763-581-1000
Inpatient and emergency services: 24/7.
North Memorial also accepts certain proxy paperwork through the Maple Grove Hospital registration/HIM route.
Maple Grove address trap: the hospital is at 9875 Hospital Dr., while several North Memorial clinics, urgent care and specialty offices use nearby 9825 Hospital Dr. with different suite numbers. Check the exact address in your appointment details.
Map is a location reference for the verified Robbinsdale Hospital/HIM address, not an appointment confirmation. Check your MyChart visit details for the actual destination.
Official North Memorial MyChart Two-Step Verification Video
North Memorial’s own MyChart FAQ links directly to the tutorial below when explaining two-step verification. Because the video is supplied through the official North Memorial MyChart help system, it is a substantially safer choice than embedding a random YouTube walkthrough.
Video source: tutorial linked from North Memorial Health’s official MyChart FAQ. VideoObject schema is intentionally omitted because exact public video metadata such as a verified publication date was not available from the accessible official player.
Five North Memorial MyChart Details Worth Remembering
1–3 business days
That is North Memorial’s general published response window for provider messages.
10-minute timeout
Idle MyChart sessions can automatically log out after about 10 minutes.
Up to one week
Some new-account requests can take up to a week when manual processing/verification is needed.
Results may arrive first
You may see a result before your provider has had a chance to review or comment on it.
Ambulance billing differs
North Memorial directs ambulance statements through InstaMed rather than standard MyChart Guest Pay.
Another MyChart login may not work
A Fairview or other provider account does not automatically become a North Memorial account.
North Memorial MyChart FAQs
1. What is the official North Memorial MyChart login website now that North Memorial is part of Sanford Health?
As of September 2026, North Memorial Health’s official portal remains at mychart.northmemorial.com. North Memorial became part of Sanford Health on September 1, 2026, but Sanford says there are no immediate changes to where patients receive care.
2. Can I use a MyChart username from another Minnesota health system to log in to North Memorial?
Not necessarily. North Memorial’s own instructions tell patients who have MyChart with another health system that they may need a separate North Memorial Health MyChart account. Use North Memorial signup or account linking rather than repeatedly testing another provider’s credentials.
3. How long can North Memorial MyChart online signup take?
The current signup page says a request can take up to one week when processing and verification are needed. After approval, activation information may be sent by email or letter.
4. Who do I call if I cannot log in to North Memorial MyChart?
North Memorial lists 24/7 MyChart support at 763-581-7899. Its official MyChart FAQ also lists northmemorialmychartsupport@pdsit.net for account assistance.
5. Why can I see a North Memorial test result before my provider contacts me?
North Memorial says most test results are visible as soon as they become available. You may therefore see a result before your provider has reviewed it; comments or interpretation can appear later.
6. How long should I wait for a reply to a North Memorial MyChart message?
North Memorial’s FAQ says patients generally receive a response within 1–3 business days. MyChart messages should not be used for urgent or emergency medical problems.
7. Why was I logged out of North Memorial MyChart after leaving it open?
North Memorial says MyChart automatically logs out after about 10 minutes of inactivity to protect privacy. Sign in again and log out manually when leaving a shared or public device.
8. How do I switch North Memorial MyChart back to paper billing statements?
Sign in, open Your Menu, go to Billing Summary, select Cancel paperless billing and confirm Receive Paper Statements. North Memorial also says final statements are sent on paper when a balance reaches 60 days past due.
9. Can I use North Memorial MyChart to access my child’s or another adult’s record?
Yes, when North Memorial approves proxy access. Parents or guardians can request minor access from Sharing options, while an adult patient can invite another person through Sharing → Share My Record → Friends and family access. The proxy must be at least 18.
10. Who can use a North Memorial MyChart E-Visit?
North Memorial currently says E-Visits are for patients age 12 or older who have seen a North Memorial provider within the past three years, are physically located in Minnesota and have a North Memorial MyChart account. E-Visits are not for preventive, pre-operative, ongoing-care or routine follow-up needs.
Shortest Safe Route
Need care now?
Use the 24/7 nurse/call line or emergency services rather than waiting for a portal message.
Call 763-581-CAREIndependent guide: MyChart-Health.org cannot access or reset North Memorial Health patient accounts, records, bills, appointments or messages. North Memorial Health is now part of Sanford Health, and portal or branding arrangements may continue to evolve. Use North Memorial/Sanford official pages for the final account-specific action.