AdventHealth now brings MyChart directly into the AdventHealth Account and mobile app. Patients can use it for medical records, test results, appointments, messages, prescriptions, family care, bills, hospital-stay information and virtual visits.
One current detail matters immediately: AdventHealth relaunched its mobile app in September 2026. Patients opening the updated app on or after September 15 may be prompted to install the new version and reset their password, and MyChart is now the app’s home screen.
Quick answer: AdventHealth MyChart is now integrated into the AdventHealth Account. Use account.adventhealth.com or AdventHealth’s official mobile app. The dedicated MyChart patient-support line is 1-855-238-8791. Billing customer service is 855-241-2455.
Privacy boundary: MyChart-Health.org is an independent informational website. It is not AdventHealth, Epic or the official MyChart portal. Never enter your MyChart password, activation code, two-step verification code, date of birth, medical-record number, insurance information or payment details on this website.
AdventHealth Account and MyChart Are Now Closely Integrated
AdventHealth historically used its own account experience around patient records and digital care. The current platform now uses Epic MyChart more directly, including a dedicated MyChart login, MyChart Central support and MyChart as the primary health-record experience in the AdventHealth app.
Use AdventHealth Account for the unified experience
AdventHealth’s current account homepage combines MyChart sign-in with Find Care, 24/7 Virtual Care, Guest Bill Pay, prayer requests and Care Advocacy.
The direct MyChart portal is also official
If you are already used to the Epic interface, AdventHealth’s official direct MyChart login is hosted at mychart.adventhealth.com.
Practical rule: do not create multiple accounts just because one screen says “AdventHealth Account” and another says “MyChart.” They are part of the same current patient-access ecosystem.
Use the Official Route That Matches the Task
| Task | Official route | What you need | If it fails |
|---|---|---|---|
| Sign in | AdventHealth Account | Existing AdventHealth/MyChart credentials or another configured sign-in method. | Use Forgot login information or call 1-855-238-8791. |
| Create an account | Account registration | First name, last name, email and a new password. | Use the Account Help Center or patient-support line. |
| MyChart signup / medical-record matching | Use the Sign Up route shown inside the official MyChart login. | Information matching your medical record or an activation code when provided. | AdventHealth may use third-party identity verification or manual support. |
| Pay without logging in | Guest Bill Pay | Guarantor name and account information from the statement. | Billing customer service: 855-241-2455. |
| Get technical help | Account Help Center | Know whether the problem is login, verification, records, billing or appointments. | MyChart Patient Support: 1-855-238-8791. |
Forgot Password? AdventHealth Publishes a Clear Recovery Flow
Open the official AdventHealth login
Select Forgot login information rather than repeatedly trying old passwords.
Enter the email address or phone number connected to the account
Select Send Code. AdventHealth says the code is sent immediately to the contact method connected to the account.
Enter the verification code
If it does not arrive, use Resend Code and check spam/junk when using email.
Verify your date of birth
AdventHealth’s Account Help Center lists date of birth as the next identity-confirmation step.
Create the new password
Save it only on a trusted personal device. If you remain locked out, call 1-855-238-8791.
10-minute privacy timeout: AdventHealth says MyChart automatically logs out after 10 minutes or more of inactivity. If the portal returns to the login screen after you step away, this can be normal.
Passkeys, Face ID and Two-Step Verification
AdventHealth now supports several modern authentication methods rather than relying only on a username and password.
Two-step verification
AdventHealth can send a verification code through email, text message or an authenticator app.
Passkey login
The current login supports passkeys using a device PIN, Face ID, fingerprint or other built-in device authentication when configured.
Biometric mobile access
AdventHealth’s MyChart FAQ also describes Face ID or fingerprint access on supported devices.
Code not arriving? Check spam/junk, select Resend Code, and make sure the email address or mobile number connected to the account is still current. If none of your contact methods receive a code, call 1-855-238-8791.
Important September 2026 AdventHealth App Change
AdventHealth announced a major app refresh on September 14, 2026, with the updated experience rolling out from September 15.
You may be asked to update and reset your password
AdventHealth says opening or relaunching the app on or after September 15 can prompt users to install the newest version. Enhanced security in that release requires a password reset.
MyChart is now the home screen
The updated app places MyChart at the center of the experience, making records, appointments, test results, care-team access and related health tasks easier to reach.
If your mobile password suddenly appears not to work after the September 2026 update, do not immediately assume the account was hacked or deleted. Follow the official password-reset flow first.
What You Can Do in AdventHealth MyChart
Test results
View most available results and later provider comments or interpretation.
Appointments
Schedule supported visits, manage upcoming care and get on available wait lists.
Messages
Ask non-urgent medical questions through secure care-team messaging.
Medication refills
Request renewal of eligible medications from the appropriate care team.
Family care
Manage authorized child or adult family access without sharing account passwords.
Hospital stays
AdventHealth’s current app promotes tools for tracking hospital-stay information.
Billing
View balances, statements, payment plans and payment history when available.
Virtual care
Join scheduled video visits or start supported 24/7 Virtual Urgent Care.
Medical records
View available records and use the Document Center or formal request route for additional records.
Appointments and eCheck-In: Three Ways to Start Before Arrival
AdventHealth’s current Account Help Center documents eCheck-In from an email, a text message or directly inside your account.
From email
- Open the email titled Check in for Your Upcoming Visit.
- Select Begin eCheck-In.
- Complete the forms and questionnaires.
From text
- Open the AdventHealth check-in text.
- Use its secure check-in link.
- Finish the pre-registration steps.
Inside your account
- Open the account homepage.
- Find Your Updates.
- Select Get Ready for the upcoming visit.
Video Visits and 24/7 Virtual Urgent Care
Scheduled provider video visit
AdventHealth says a join link is sent by email or text about 10 minutes before the appointment. You can also sign in and use the Prepare to join button in Today’s Visits.
24/7 Virtual Urgent Care
Sign in and choose 24/7 Virtual Urgent Care from the homepage, or open the account menu and find it within the Find Care section.
AdventHealth’s current help page lists an uninsured video-visit price of $89, with some insurance plans covering visits and promotional pricing sometimes lowering the charge. Confirm current coverage and price before starting care.
MyChart and virtual visits are not substitutes for emergency care. Call 911 for a medical emergency.
Message Your Care Team: Exact Current Menu Path
Open the account menu
Find the Communication section.
Select Messages
Choose Send a message.
Select Ask a medical question
Read the messaging-use notice and continue.
Choose the topic and provider
Write the message and submit it to the appropriate member of your care team.
AdventHealth’s current MyChart FAQ says care-team replies are generally received within 1–3 business days. Do not send urgent symptoms through the portal.
Why a Test Result May Appear Before Your Doctor Calls
AdventHealth says most test results become visible in MyChart as soon as they are available. That means you can sometimes see a result before your healthcare provider has reviewed it.
Provider comments can appear later
After review, your clinician may add interpretation or comments to the result. Do not assume the absence of an immediate comment means nobody will follow up.
Incorrect record information?
AdventHealth says MyChart information comes from the electronic medical record. Ask the provider to correct inaccurate clinical information or contact account support when the issue involves portal display or record access.
Child and Family Access: Do Not Share One Login
AdventHealth’s current MyChart FAQ says each person should have their own account. Approved proxy access is the correct way to help another patient.
Add a child through Sharing Hub
- Sign in and open the account menu.
- Under Sharing, select Sharing Hub.
- Select Manage friends and family access.
- Enter the child’s identifying information and your relationship.
- Confirm your right to access the record.
- Select Submit Request.
AdventHealth’s current help center says access is generally granted within three business days.
Account-age detail
AdventHealth’s current Account Help Center says it creates individual accounts for users who are at least 14 years old.
For younger children, parents or guardians use approved proxy access. State law can restrict access to some confidential adolescent health information.
To give another adult access to your record, AdventHealth’s MyChart FAQ directs users to the Friends and Family Access page and a proxy invite. The proxy must be at least 18 years old.
Have MyChart at More Than One Health System?
AdventHealth supports linked information from other participating MyChart organizations, commonly referred to in Epic as Happy Together.
Linked information may include
- Allergies.
- Care team.
- Health issues.
- Medications.
- Messages.
- Test results.
- Visits.
MyChart Central / Epic ID
The AdventHealth login page also supports MyChart Central for users who created an Epic ID. This can help organize access across participating health systems without merging the underlying records.
Billing, Guest Pay and Paperless Statements
Pay in your AdventHealth Account
Use the account when you want statement history, saved payment methods, payment plans or billing messages.
Pay as a Guest
Guest Pay uses the guarantor information printed on the statement. AdventHealth says online bill payment itself does not carry an AdventHealth payment fee.
Billing customer service
855-241-2455 can help with balances, payment plans, financial assistance and billing disputes.
Paperless is automatic after account creation. AdventHealth says patients who create an AdventHealth Account are automatically enrolled in paperless billing. To return to mailed statements, open Menu → Billing Summary and use the cancel paperless billing link below the statement.
Pay by mail
AdventHealthPO Box 105572
Atlanta, GA 30348-5572
Pay by phone
AdventHealth’s current billing FAQ lists 888-612-1493 as a payment-by-phone option.
AdventHealth says patients receive at least four statements before an unpaid hospital billing account may be referred to collections. If you cannot pay the full balance, establish a payment plan or ask about financial assistance before ignoring the statements.
Estimate Costs Before the Visit Instead of Waiting for a Bill
Guest estimate tool
AdventHealth provides a MyChart guest estimate tool that asks where the procedure will be performed. Signing in can save time by using insurance information already on file.
Need help interpreting an estimate?
AdventHealth’s current price-estimator page lists 1-833-369-2678 (1-833-3MYCOST) for hospital-based estimate assistance.
AdventHealth accepts several payment methods including check, debit/credit card, Apple Pay, Google Pay and electronic funds transfer, and it publishes interest-free payment plans with terms based on the balance.
Financial Assistance: Apply Before the Balance Becomes a Collection Problem
AdventHealth says uninsured patients, recently unemployed patients, people who lost coverage and some insured patients may qualify for financial assistance depending on the applicable facility and policy.
Apply through the AdventHealth app
AdventHealth allows eligible patients to apply for financial assistance from within the account/app experience.
Apply or ask questions by phone
Financial-assistance application line: 800-462-0490
General billing/financial customer service: 855-241-2455
AdventHealth is a multi-state system, so qualification rules and participating facilities can differ by location. Use the financial-assistance page for the hospital or state where care was provided rather than assuming one national income threshold applies everywhere.
MyChart Record View vs a Complete Medical-Record Request
AdventHealth gives patients online access to much of their electronic record, but explicitly warns that some records may not appear online and historical information may be incomplete.
Use MyChart for records already online
AdventHealth’s current record guidance points patients to areas such as:
- Visits.
- Test Results.
- Medications.
- Health Summary.
- Care Journeys.
- Preventive Care.
- Medical and Family History.
- Document Center.
- Immunizations.
Use a formal request for missing legal records
If the record you need is not available in MyChart, AdventHealth provides facility-based medical-record request workflows. Some facilities can send requested legal hospital records back to the patient’s MyChart account as a PDF.
A missing result or document is not automatically a portal error. AdventHealth recommends checking whether the visit is from a participating facility, whether the report is complete and whether the care provider has released it.
Why This Guide Does Not Show One AdventHealth Hospital Map
AdventHealth is a large multi-state health system with hospitals, emergency departments, medical practices, urgent care centers, imaging sites, labs and other facilities. Mapping one hospital on a general AdventHealth MyChart page could send a patient to the wrong place.
Use your appointment details first
- Confirm the exact AdventHealth facility name.
- Check the street address in the appointment record.
- Review arrival and department instructions.
- Use the system-wide location finder only when you need another facility.
Which AdventHealth Number Should You Call?
| Need | Contact | Best use |
|---|---|---|
| MyChart / account support | 1-855-238-8791 | Login, lockout, identity verification, account recovery and portal-record problems. |
| Billing customer service | 855-241-2455 | Billing questions, payment plans, statement disputes and financial-assistance guidance. |
| Payment by phone | 888-612-1493 | Current payment-by-phone route listed in AdventHealth’s billing FAQ. |
| Financial assistance application | 800-462-0490 | Help starting an AdventHealth financial-assistance application. |
| Hospital cost estimate | 1-833-369-2678 | Hospital-based cost-estimate questions. |
| Medical emergency | 911 | Emergency or urgent medical danger—not MyChart troubleshooting. |
AdventHealth MyChart Next-Step Finder
Select the problem. This tool does not collect passwords, verification codes, medical information or billing details.
Verified Video Note
AdventHealth’s official MyChart FAQ references video tutorials for two-step verification
and linked MyChart accounts. However, a current standalone official video URL that could be
independently verified and safely embedded was not available in the accessible official resources
reviewed for this article. For that reason, no third-party or unverified video is embedded here,
and no VideoObject schema is added.
Related MyChart Guides on This Website
AdventHealth is a large multi-state organization, so provider-specific rules matter. For comparison, our SSM MyChart patient portal guide shows another health system using Epic for appointments, eCheck-In, billing, proxy access and virtual care. Use these comparisons only for general orientation; AdventHealth’s own instructions always control your AdventHealth account.
AdventHealth MyChart FAQs
1. What is the current official AdventHealth MyChart login?
Use account.adventhealth.com for AdventHealth’s unified patient account or the official mychart.adventhealth.com portal. Both are AdventHealth-controlled routes; do not enter credentials into third-party login forms.
2. Why is the AdventHealth app asking me to reset my password in September 2026?
AdventHealth relaunched its app beginning September 15, 2026. The health system says enhanced security in the new version requires a password reset when users download or relaunch the updated app. MyChart is also now the app’s home screen.
3. What is the AdventHealth MyChart support phone number?
AdventHealth’s current MyChart FAQ lists its Patient Support Line as 1-855-238-8791. Use it for login, lockout, verification and account-access help.
4. When do AdventHealth test results appear in MyChart?
AdventHealth says most test results appear as soon as they become available. You may see a result before your provider has reviewed it; comments or interpretation may appear afterward.
5. How long does an AdventHealth provider take to answer a MyChart message?
AdventHealth’s current MyChart FAQ says patients generally receive a response within 1–3 business days. Do not use portal messages for urgent or emergency problems.
6. What should I do if my AdventHealth two-step verification code does not arrive?
Check spam or junk folders, select Resend Code and confirm the account has the correct email or mobile number. AdventHealth can send codes by email, text or authenticator app. If none of the available methods work, call 1-855-238-8791.
7. How do I add my child to my AdventHealth Account?
Sign in, open Sharing Hub, choose Manage friends and family access, enter the child’s information and submit the request. AdventHealth’s current Account Help Center says access is generally granted within three business days.
8. Can I pay an AdventHealth bill without logging in, and why did paper statements stop?
Yes. AdventHealth offers Guest Bill Pay using guarantor information from your statement. Creating an AdventHealth Account automatically enrolls you in paperless billing, but you can turn paperless billing off from Billing Summary.
9. How do I join an AdventHealth video visit?
AdventHealth says a scheduled video-visit link is sent by email or text about 10 minutes before the appointment. You can also sign in and use Prepare to join from Today’s Visits. 24/7 Virtual Urgent Care is available separately through the account.
10. Can I see records from another MyChart health system inside AdventHealth?
AdventHealth supports linked information from participating MyChart organizations through Epic features commonly called Happy Together and MyChart Central. Linked information can include allergies, medications, results, visits and other supported record elements.
Shortest Safe Route
Billing problem
Use Patient Financial Services rather than MyChart technical support.
Call 855-241-2455Need care
Use AdventHealth care or virtual-care tools instead of treating portal support as medical care.
View care optionsIndependent guide: MyChart-Health.org cannot access AdventHealth accounts, medical records, messages, appointments, bills, proxy relationships or verification codes. AdventHealth is a multi-state health system, so facility-specific billing, insurance, medical-record and financial-assistance rules can differ. Use the linked AdventHealth resources for the final account-specific step.