UT Southwestern MyChart: Login & Patient Portal Guide

UT Southwestern Medical Center · Dallas

UT Southwestern MyChart is the secure patient portal used by UT Southwestern Medical Center for appointments, messages, test results, prescription renewals, billing, record sharing and many virtual-care tasks.

This guide focuses on the points patients actually get stuck on: new-account enrollment, two-factor authentication, billable medical messages, proxy access, formal records, video visits, Dallas-campus navigation and the correct support department.

Official UT Southwestern MyChart Fix a Portal Problem Phone & Support Guide

Official portal mychart.utsouthwestern.edu

MyChart Help 214-648-8888

New adult appointments 214-645-8300

The shortest route through MyChart

1. Get into the right account Use the UTSW portal, passkey or account recovery—not another Texas MyChart system.

New patient? New adult patients under UTSW care are enrolled automatically.

2. Complete security UTSW uses two-factor verification with a code by text or email.

Keep contact details current Communication Preferences controls where verification information is sent.

3. Choose the right task Messages, records, billing and video visits follow different workflows.

Some messages can be billed A clinical response requiring more than 5 minutes of medical expertise may qualify as an e-visit.

4. Get human help MyChart, billing, records and proxy problems have different support numbers.

Portal ≠ emergency care Do not use MyChart messaging for an emergency.

Quick answer: the official UT Southwestern MyChart portal is mychart.utsouthwestern.edu. UT Southwestern lists MyChart Help at 214-648-8888, Monday–Friday, 8 a.m.–5 p.m. New adult patients age 18 or older who are under the care of a UT Southwestern provider are automatically enrolled; existing patients who have never used MyChart should contact their clinic for access.

Privacy boundary: MyChart-Health.org is an independent informational website. It is not UT Southwestern Medical Center, Epic Systems or the official MyChart portal. Never enter your MyChart username, password, verification code, medical-record number, test result, insurance information or payment details here.

Make Sure You Are Using UT Southwestern’s MyChart

Texas has many health systems using Epic MyChart. UT Southwestern’s portal is specifically hosted at mychart.utsouthwestern.edu. A MyChart login from another Texas provider is not automatically interchangeable with the UTSW account.

This is the right portal if…

Your care is through UT Southwestern Medical Center or a UT Southwestern clinic.
Your appointment or statement identifies UT Southwestern.
You need UT Southwestern records, proxy access or a UTSW video visit.
Your UTSW care team tells you to send a message through MyChart.

Do not choose by “Texas” or “MyChart” alone

Austin Regional Clinic, for example, operates its own separate MyChart environment. If your care was with ARC rather than UT Southwestern, use our ARC MyChart patient portal guide instead of trying UTSW credentials.

How to Log In to UT Southwestern MyChart Safely

Open the official UTSW MyChart portal

Confirm the browser address is on mychart.utsouthwestern.edu before entering credentials. The current page supports standard username/password login and can also show passkey login for accounts that have configured a passkey.

Enter your existing credentials

Use the account attached to your UT Southwestern patient record. Do not create another account simply because an old password no longer works.

Complete two-factor verification

UT Southwestern moved MyChart sign-ins to required two-factor authentication in 2025. After username/password verification, the portal can send a one-time code by text or email.

Keep Communication Preferences current

Inside MyChart, open Menu → Account Settings → Communication Preferences to review the contact information used for notifications and security workflows.

Use recovery if login fails

Choose the recovery option from the official login page rather than repeatedly guessing. If online recovery does not work, call MyChart Help at 214-648-8888.

60 days Activation-code validity

15 min Approximate idle logout

2FA Code by text or email

8–5 MyChart Help, Mon–Fri

New UT Southwestern MyChart Account: What Happens Automatically

UT Southwestern’s current MyChart guidance distinguishes between new adult patients and established patients who have simply never activated portal access.

New adult patient age 18+

UT Southwestern says new patients age 18 or older who are under the care of a UTSW provider are automatically enrolled in MyChart.

Follow the enrollment or activation information sent through the official workflow rather than creating an unrelated patient account.

Existing UTSW patient without MyChart

UT Southwestern directs existing patients who are not already using MyChart to contact their provider’s clinic. Clinic staff can help establish the appropriate access.

Activation code expired? UT Southwestern says activation codes are single-use and expire after 60 days. Request fresh access through the official portal or clinic rather than continuing to enter an expired code.

MyChart Messages Can Be Free—or Become a Billable E-Visit

This is one of the most useful UTSW-specific details to understand before sending a medical question. UT Southwestern does not charge simply because you opened the Message Center, but some clinical responses can meet the criteria for a billable electronic visit.

Messages that are usually not billed

Questions related to a visit from the previous 7 days.
Follow-up on a recently billed MyChart message.
Appointment scheduling questions.
Billing questions.
Simple questions about recent lab or imaging results.
Updates that do not require a clinical response.
Requests requiring less than about 5 minutes of provider work.
Prescription-refill requests.
Routine postoperative follow-up questions.

Messages that may be billed

A new medical concern.
New symptoms.
A request to change medication.
Management of a chronic condition.
Completion of certain medical forms.
A new referral request.
A response requiring medical expertise and more than about 5 minutes of provider work.

Possible patient cost: UT Southwestern says insurance is billed first for qualifying e-visits and that deductibles, copays or coinsurance may apply. Its current patient guidance states a maximum patient charge of $50 even when insurance does not cover the service.

Write one clear question. UTSW currently limits a MyChart message to about 1,500 characters and says its clinics collectively receive thousands of MyChart messages each day. Concise messages are easier to route and answer.

Do not use MyChart for urgent or emergency symptoms. Messages are not continuously monitored at night, on weekends or holidays. UT Southwestern tells patients to allow up to 3 business days for a response. Call 911 for a medical emergency.

Test Results: Why You May See Them Before Your Doctor Comments

UT Southwestern’s current guidance says most results are automatically released to MyChart as soon as they become available. That can mean the patient sees a result before the provider has reviewed it.

Most current results

Most results can appear automatically when available. If a provider comment is needed, UT Southwestern asks patients to allow up to about 3 business days for the care team’s interpretation or follow-up.

Why a result may still be missing

Some sensitive results, older information or tests stored in ancillary systems may not release automatically or may require a different workflow. Contact the ordering clinic when the result itself—not the MyChart technology—is the issue.

If a result needs immediate medical attention, UT Southwestern says the clinical team will contact the patient promptly. A portal result should not be interpreted as an emergency alert system.

Appointments and Video Visits

New adult patient

UT Southwestern lists new adult appointment scheduling at 214-645-8300. An online appointment request is also available through the official UTSW website.

Established patient

Existing patients can use MyChart for eligible scheduling tasks or contact the clinic directly when the desired appointment is not offered online.

Pediatric appointments

UT Southwestern’s contact resources list 214-456-7000 for pediatric appointments.

Day-of video-visit workflow

Sign in within about 30 minutes of the scheduled time

Use MyChart or the UTSWMyCare app on a device with a working camera, microphone and internet connection.

Open Visits

Select the appropriate scheduled video appointment.

Complete Pre Check-In

Review the information and required pre-visit items before trying to launch the video room.

Select Begin Video Visit

The videoconference launches from the appointment workflow.

Allow microphone and camera access

Enable the permissions needed by the browser or app when prompted.

Wait in the virtual waiting room

The care team joins the session when ready.

Video-visit setup tip: UT Southwestern recommends a charged device, working camera/microphone, adequate volume, pop-ups enabled where needed, unnecessary programs closed, and a quiet private well-lit location. MyChart/video technical help is 214-648-8888.

UTSWMyCare App: More Than a MyChart Shortcut

UT Southwestern’s mobile app includes the full MyChart experience but adds Dallas-campus tools that are not just generic Epic features.

Patient portal tools

Lab and health-record access.
Prescription-refill requests.
Care-team messaging.
Appointment management.
Video visits.

Campus wayfinding

UTSWMyCare can provide turn-by-turn visual directions from a parking garage to a clinic front desk and back to the saved parking location.

Local transportation help

The app also integrates campus shuttle information and access to ride-share options such as Uber and Lyft, along with directions to labs, imaging, dining and guest services.

Proxy Access for Adults, Children and Incapacitated Adults

Current UT Southwestern instructions support electronic proxy requests for adult-to-adult access as well as access involving minors and incapacitated adults. Older cached portal wording may not reflect the current proxy workflow, so use the current UT Southwestern proxy page.

Adult patient inviting another adult

The patient signs into their own MyChart account.
Open Menu.
Find Proxy Invite under the blue Sharing section.
Select Invite Someone under “Who Can See My Record?”
Enter the proxy’s information and accept the terms.
Select Send Invite.
The invited proxy follows the email invitation and verifies using the patient’s date of birth.

Minor or incapacitated-adult request

The parent/legal representative signs into their own MyChart account.
Open Menu → Proxy Invite.
Select Request Proxy Access.
Enter the patient information.
Certify the legal right to access the record.
Submit the request to UT Southwestern for review.

UT Southwestern says electronic proxy requests involving a minor or incapacitated adult are routed to Health Information Management/EMPI and are generally processed within 3 business days, unless staff need additional documentation or information.

Proxy support

HIM-EMPI phone: 214-645-3030, option 1, then option 2
Email: proxyrequestUTSW@UTSouthwestern.edu
Hours: Monday–Friday, 8 a.m.–5 p.m.

How to Request a Formal Copy of UT Southwestern Medical Records

Active MyChart users can request and receive a formal electronic copy through the portal. MyChart is the preferred route for many requests, but radiology images currently require a separate records workflow.

Request a formal copy through MyChart

Sign in.
Open Menu in the upper-left area.
Scroll to Share and Request Medical Records.
Select Request a Formal Copy of Health Record.
Complete the request.
UT Southwestern delivers the completed electronic copy through MyChart.

MyChart does not handle every record type

UT Southwestern specifically says radiology images cannot currently be requested through this MyChart formal-copy workflow. Use Health Information Management for imaging or another records request that does not fit the portal process.

UT Southwestern medical-record contacts
Need	Current contact	Useful detail
Health Information Management / ROI	214-645-3030 Medical.Records@UTSouthwestern.edu	General formal-record and release-of-information help.
Fax	214-645-9141	General ROI fax.
Urgent/stat fax	214-645-9375	Urgent requests may be handled same day when the record is available, complete and the encounter is closed.
Pathology	214-633-4100 apcr@UTSouthwestern.edu	Pathology-specific patient requests.
Privacy amendment/restriction questions	214-648-6076	UT Southwestern Privacy Office.

Mail records requests

Health Information Management – ROI
UT Southwestern Medical Center
5323 Harry Hines Blvd.
Mail Code 8525
Dallas, TX 75390-8525

Walk-in records location

Woodview Tower
1349 Empire Central Drive
Suite 110, First Floor
Dallas, TX 75247

Hours: Monday–Friday, 8 a.m.–5 p.m.

UT Southwestern says there is generally no charge when records are sent directly to another healthcare facility or physician for continuation of care, and patients are also generally not charged for their own records. A reasonable fee can apply in some situations depending on volume or delivery method.

UT Southwestern MyChart Billing and Payments

Pay through MyChart

Billing phone

469-291-2000
Toll-free: 866-648-2455

Billing email

billinginquiries@utsouthwestern.edu

MyChart also provides secure billing messaging from the Billing Account Summary.

Mail a payment

Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009

Include the bottom portion of the statement and write the account number on the check.

In-person financial advisor

Patient Financial Advisors are available at the Clements University Hospital admitting area, Monday–Friday, 7:30 a.m.–4 p.m..

6201 Harry Hines Blvd.
Dallas, TX 75235

Cost Estimates and Financial Assistance

Estimate while signed in

UT Southwestern’s MyChart patient-estimate tool can save estimates and may verify applicable insurance benefits in real time.

Guest estimate

A guest estimate is available without a MyChart account. Enter the requested procedure/service and insurance information. Guest estimates cannot be saved to a MyChart account unless you sign in.

Good Faith Estimate: people who are uninsured or not using insurance can have federal rights to a written Good Faith Estimate for scheduled non-emergency care. UT Southwestern notes that if a bill is at least $400 more than the Good Faith Estimate, a federal patient-provider dispute process may be available.

Financial assistance

UT Southwestern lists financial-assistance help at 214-633-4036. Applications can be completed through published forms or through MyChart.

Eligibility depends on residency, household finances, insurance status and other program rules.

Official financial-assistance contacts

Email: FinancialAssistance@UTSouthwestern.edu

UT Southwestern Medical Center, Mail Code 9233
Attn: Financial Assistance
P.O. Box 36423
Dallas, TX 75235-9662

UT Southwestern MyChart Next-Step Finder

Select the task. This tool does not ask for, transmit or store patient information.

What are you trying to solve?

Select a problem to see the safest next step.

Which UT Southwestern Number Should You Call?

UT Southwestern patient support routes
Problem	Official contact	Use this for
MyChart login / technical help	214-648-8888	MyChart access and technical help, Monday–Friday, 8 a.m.–5 p.m.
Online MyChart support	MyChart Support Form	Official online support route referenced by UT Southwestern.
New adult appointment	214-645-8300	New adult patient appointment requests.
Medical records / ROI	214-645-3030	Formal records and release-of-information questions.
Proxy access	214-645-3030, option 1 then option 2	HIM-EMPI proxy-request questions.
Billing	469-291-2000 866-648-2455	Patient statements, balances and billing questions.
Financial assistance	214-633-4036	Eligibility and application questions.
Privacy / HIPAA concern	214-648-6076	Privacy, amendments, restrictions or disclosure-accounting questions.
General UT Southwestern	214-648-3111	General medical-center routing.

Clements University Hospital: Address, Parking and Arrival

UT Southwestern has many clinics and facilities across its Dallas campus, so the hospital address below is not automatically the location of every appointment. Check the appointment details in MyChart or UTSWMyCare before driving.

William P. Clements Jr. University Hospital

6201 Harry Hines Blvd.
Dallas, TX 75235

Hospital phone: 214-633-4700

For a scheduled clinic visit, verify the building and floor in MyChart rather than assuming your appointment is at Clements University Hospital.

Current parking information

Clements self-parking is currently listed at $5.
Valet parking is currently listed at $10 with patient validation.
A five-visit valet coupon option is currently listed at $35.
The self-parking garage is in front of the hospital near Record Crossing Road and Southwestern Medical Avenue.
UTSWMyCare can help navigate from a parking location to participating clinics.

Parking rates can change. Confirm current rates on the official parking page before a future visit.

Official UT Southwestern MyChart Video

UT Southwestern publishes an official “An Introduction to MyChart” video on its own MyChart information page. Because the current official page does not expose a stable standalone video URL that can be independently verified here, this guide links to the hospital page instead of embedding a third-party copy.

Watch from the official UT Southwestern website

Open UT Southwestern’s MyChart page and scroll to An Introduction to MyChart. The same page also explains enrollment, messaging, results and other portal features.

Privacy and Portal-Safety Checklist

Use MyChart for the right tasks

Routine medical questions.
Appointments and video visits.
Prescription-renewal requests.
Test results.
Formal record requests.
Billing and insurance tasks.

Do not use it this way

Do not share your password with another person.
Do not send a medical question about someone else from your own chart; use approved proxy access.
Do not treat portal messages as continuously monitored.
Do not enter credentials into an unofficial “MyChart help” form.
Do not use MyChart for an emergency.

UT Southwestern’s MyChart terms state that messages are part of the patient’s medical record. Keep healthcare questions focused on the patient whose chart is currently open.

Emergency: call 911 or seek emergency care for a medical emergency. Do not wait for a MyChart message response.

UT Southwestern MyChart Frequently Asked Questions

1. What is the official UT Southwestern MyChart login website?

The official portal is mychart.utsouthwestern.edu. UT Southwestern lists MyChart Help at 214-648-8888, Monday–Friday, 8 a.m.–5 p.m.

2. Do new UT Southwestern patients have to create MyChart themselves?

UT Southwestern says new adult patients age 18 or older who are under the care of a UTSW provider are automatically enrolled. Existing patients who have never used MyChart should contact their clinic for access.

3. How long is a UT Southwestern MyChart activation code valid?

UT Southwestern says an activation code is single-use and expires after 60 days. If it has expired, use the official signup/recovery route or contact the clinic or MyChart Help.

4. Does UT Southwestern MyChart require two-factor authentication?

Yes. UT Southwestern moved MyChart sign-ins to two-factor authentication, using a one-time code sent by text or email after the normal login step. Keep Communication Preferences current so security messages reach the right contact method.

5. Can a MyChart message to my UT Southwestern doctor create a charge?

Yes, in some situations. UT Southwestern says a message that requires medical expertise and more than about five minutes of provider work may qualify as a billable e-visit. Insurance is billed first, and UTSW’s current guidance states a maximum patient charge of $50 even if insurance does not cover it.

6. How long should I wait for a reply to a UT Southwestern MyChart message?

UT Southwestern asks patients to allow up to three business days. Messages are not continuously monitored at night, on weekends or holidays, so MyChart should not be used for urgent or emergency problems.

7. Why can I see a test result before my UT Southwestern provider comments on it?

UT Southwestern says most results are released automatically as soon as they become available. A provider may not have reviewed the result yet. When commentary is needed, allow up to about three business days unless the care team contacts you sooner.

8. How do I give a family member access to my UT Southwestern MyChart?

Sign in to your own account, open Menu, find Proxy Invite under Sharing, choose Invite Someone, enter the person’s information and send the invitation. Minor and incapacitated-adult requests use the Request Proxy Access workflow and may require legal verification.

9. How do I request a formal copy of my UT Southwestern medical record in MyChart?

Sign in, open Menu, scroll to Share and Request Medical Records, and choose Request a Formal Copy of Health Record. UT Southwestern delivers the completed electronic copy through MyChart. Radiology images currently require a separate records process.

10. How do I join a UT Southwestern video visit?

Sign in within about 30 minutes of the appointment, open Visits, select the scheduled video visit, complete Pre Check-In, choose Begin Video Visit, allow camera and microphone access, and wait in the virtual waiting room. Technical MyChart help is available at 214-648-8888.

Shortest Safe Path

I already have MyChart

Start from the UT Southwestern portal and complete two-factor verification if requested.

Open official login

I cannot get in

Use the recovery option on the login page or call MyChart Help at 214-648-8888.

Review login steps

I need another person’s chart

Use UT Southwestern Proxy Access instead of sharing credentials.

Review proxy options

I need a formal record

Use the MyChart formal-copy workflow or Health Information Management when the portal is not enough.

Review record routes

Independent publication: MyChart-Health.org cannot view, reset or manage a UT Southwestern MyChart account and cannot access medical records, messages, test results, appointments or bills. Portal features, fees, support details, parking rates and clinical workflows can change; the official UT Southwestern links above should be used for the final account-specific action.