“My Novant Health MyChart login” usually means the Novant Health MyChart portal at NovantMyChart.org or the MyNovant mobile app. Patients use the same Novant Health ecosystem for test results, provider notes, appointments, prescription renewals, secure messages, family records, eCheck-In, virtual care and bills.
This page focuses on the parts that are currently easy to get wrong: a South Carolina portal migration completed in January 2026, a major MyChart billing migration in August–September 2026, region-specific support numbers, the new Novant text short code, legacy New Hanover bills, activation-code timing and changing proxy access when a child becomes a teenager.
Quick answer: use NovantMyChart.org for the current Novant Health MyChart portal. North Carolina MyChart/Billing support is 844-266-8268; South Carolina MyChart support is 844-642-4699. Novant’s official text-message short code is 56458—text START to enroll or STOP to opt out.
Keep credentials private. MyChart-Health.org is an independent informational website. It is not Novant Health, Epic or MyChart. Never type your username, password, activation code, verification code, Social Security number, medical-record number, test results or payment information into this article.
MyNovant and Novant Health MyChart Are Connected
Novant Health promotes MyNovant as its mobile patient experience while Novant Health MyChart is the underlying Epic patient portal. The names appear together because the MyNovant app exposes MyChart functions plus Novant-specific tools such as care search and virtual care.
Use NovantMyChart.org on the web
This is the direct browser route for records, messages, results, refills, appointments, billing and MyChart Central.
Use MyNovant on mobile
MyNovant provides access to MyChart information while adding Novant-specific navigation, provider search, urgent care and other mobile tools.
Do not create duplicate accounts just because the branding looks different. The official MyNovant page points patients directly into the Novant Health MyChart system.
South Carolina Patients: The Portal Changed in January 2026
This is one of the most important current details for East Cooper, Hilton Head and Coastal Carolina patients. Novant Health transitioned those South Carolina care workflows to Novant Health MyChart in January 2026.
If you used an older East Cooper, Hilton Head or Coastal Carolina portal, do not assume the old username/password will manage new Novant visits or newer bills. Use Novant Health MyChart for current care and use the legacy payment/record links only when the date of service or bill falls into the old system.
Which Official Novant Page Should You Use?
| Task | Official route | Have ready | What happens next |
|---|---|---|---|
| Sign in | Novant MyChart login | Username/password, passkey or configured Epic ID. | Open the portal and complete any verification prompt shown. |
| Create an account | Novant MyChart signup | Personal/contact information matching Novant’s records. | Novant says manual processing can take up to one week when verification is required. |
| Forgot login | Use Forgot login information? on the official login page. | Account identity/contact information. | Follow Novant’s secure recovery prompts instead of repeatedly guessing. |
| Guest payment | Pay Bill as Guest | Guarantor name and account number from the statement. | Complete payment or sign in if you want saved payment methods/history. |
| Medical records | Novant medical records | Date range, record type and destination if formally requesting copies. | Use MyChart Document Center when the record is available there. |
How to Log In Without Making an Account Problem Worse
Open NovantMyChart.org directly
Confirm the browser address before entering credentials. The official portal requires JavaScript and cookies.
Use your MyChart username or Epic ID
Novant’s current login supports standard MyChart login and MyChart Central/Epic ID for users who already set that up.
Use a passkey only if you configured one
The Novant login page can offer Log in with passkey. Do not choose it just because it appears; use it only if your own device/account was previously configured for passkey access.
Use official recovery when the password fails
Select Forgot login information? instead of trying many old passwords.
Expect automatic timeout after inactivity
Novant’s current FAQ says MyChart logs users out after about 15 minutes of keyboard inactivity.
Signup, Account Processing and the 90-Day Activation-Code Rule
If Novant gave you an activation code
Use it only on Novant Health’s official MyChart signup flow. Novant says an activation code expires after 90 days and is no longer valid after the first successful use.
If you do not have an activation code
Select Sign up and follow the official identity-verification prompts. The current signup page says a request can take up to one week for processing and verification before an activation email or letter is issued.
Do not submit repeated account requests during that verification window. The signup page specifically tells patients who already have an active MyChart account to log in rather than create a duplicate.
Account Security: What Is Actually Verified
15-minute timeout
MyChart signs you out after sustained inactivity to reduce exposure on unattended devices.
Private activation codes
Codes are tied to identity verification. Do not send them through comments, email replies or social media.
Secure messaging
Novant says MyChart messages happen inside the encrypted authenticated portal rather than conventional email.
Novant Health Text Messages Now Use Short Code 56458
Novant uses text messages for appointments, lab results, MyChart account activity, one-time passcodes, billing notifications, prescriptions and care management.
Open Communication Preferences
In MyChart go to Menu → Account Settings → Communication Preferences.
Turn Text Message on
Switch the Text Message preference to active and save the change.
Choose which categories you want
Use the Details section to tailor appointment, billing and other available alerts.
Look for confirmation from 56458
Novant says a confirmation text is sent after successful enrollment.
Text messages themselves are not an emergency-care channel. Novant’s SMS terms tell patients to call 911 for emergencies and contact a healthcare provider for urgent needs.
MyNovant App vs the Standard MyChart App
Novant supports its own MyNovant app and also lets patients connect through Epic’s standard MyChart app.
MyNovant app
Novant’s own app supports results, scheduling, messaging, health records, prescriptions, video visits and other Novant-specific services.
Current 2026 app-store listings require newer operating systems; check the live store listing before troubleshooting an older phone as an account problem.
Already use Epic’s MyChart app?
- Open the MyChart app.
- Tap the three-dot menu in the upper-right.
- Select Edit Organization.
- Choose Add Organization.
- Search for Novant Health.
- Select it and link the account.
Appointments, eCheck-In and Preregistration
Schedule and manage supported visits
MyChart can schedule or cancel many appointments and show details for past and future visits.
Complete digital paperwork
Novant recommends using the MyChart/MyNovant app for required patient forms when available.
Preregister up to 24 hours ahead
Novant’s MyNovant page says clinic or hospital preregistration can be completed up to 24 hours before the visit when the option is available.
Novant generally recommends arriving at least 15 minutes before your appointment, but your specific appointment may have different arrival instructions. Check MyChart first.
Novant specialists can see patients at multiple locations. Confirm the location shown in MyChart before leaving home; some Novant clinic pages warn that arriving at the wrong facility can require the appointment to be rescheduled.
Novant Virtual Care: Three Different MyChart Options
24/7 on-demand video
Adults and children of all ages can use Novant’s appointment-free video-visit option for appropriate mild illnesses or injuries.
Scheduled video visit
Use this when you want a virtual visit with your own Novant provider at an arranged time.
E-Visit
Existing Novant patients can complete a symptom/history questionnaire online. Novant says diagnosis and treatment are generally provided within a day or two.
Many virtual visits are covered by insurance and are often billed similarly to office visits, but benefits vary. Check your plan before assuming the visit is free.
TytoHome Users: MyChart Is Required for the Novant Workflow
Novant has a specialized TytoCare workflow for some at-home video visits in North Carolina and South Carolina.
Use the MyChart mobile app
Tyto video visits are designed for a smartphone or tablet with the MyChart app.
Open Menu → On-Demand Video Visit
Enter your location and choose TytoCare Video Visit.
Complete eCheck-In completely
Novant warns that choosing “Not Now” or leaving eCheck-In unfinished can prevent the video visit from starting.
Select Begin Visit
The TytoCare app launches and notifies you when the provider is ready.
TytoHome setup specifically calls for a secure 2.4 GHz Wi-Fi connection or personal hotspot. That requirement applies to the Tyto device workflow—not to every normal Novant video visit.
Test Results and Provider Notes Can Appear Immediately
Novant says finalized test results are generally released to the patient as soon as they become available. Its patient materials also describe immediate access to provider notes.
You may see a result before the clinician
Novant explicitly warns that patients will likely see some results before the provider has reviewed them. If something is confusing, allow the care team time to interpret it.
If nobody contacts you
Novant’s FAQ recommends contacting the provider’s office when you do not already have follow-up scheduled and have not heard from the team within a few days.
This became especially relevant in 2026, when Novant Health publicly discussed the impact of federal rules that often require immediate electronic release of serious results before a clinician has spoken with the patient.
Child and Teen MyChart Access Changes Around Age 12–13
Novant uses proxy access so a parent or caregiver can manage another patient’s information from the proxy’s own account rather than sharing credentials.
| Situation | What Novant currently describes | Practical meaning |
|---|---|---|
| Child through age 11 | A legal guardian can have primary MyChart access for a child’s record. | Use the child’s profile from the guardian’s authorized MyChart access. |
| Beginning around age 12 | Guardian access changes because adolescent privacy rules apply. | Parent/guardian proxy access may continue, but it is no longer identical to younger-child access. |
| Teen age 13+ | Novant’s current pediatric pages say teens can create their own MyChart account starting at 13. | Teen self-access and parent proxy access become separate concepts. |
| Adult spouse/family member | Adults should establish their own account and authorize proxy access. | Do not share one username/password between spouses. |
Do not send a question about another person from your own MyChart record. Novant warns that information about someone else would be stored in the wrong medical record and could affect care. Switch to the authorized proxy profile first.
Important 2026 MyChart Billing Migration
Novant Health changed the technology behind payment-plan management in August and September 2026. Patients with existing plans need to understand the dates because an unpaid plan can become delinquent if updated payment information is missing.
If Novant called from 855-233-1223 about migrating an existing payment plan, that number is currently listed in Novant’s official MyChart billing FAQ. Still avoid giving information to a different unexpected number; when unsure, independently call Novant MyChart Support at 844-266-8268.
Manage the plan in MyChart
Beginning September 16, 2026, Novant says the migrated payment plan appears in MyChart and payment information can be added or updated there.
Do not leave payment information blank
Novant warns that a plan payment may not process without updated payment information, which can leave the bill unpaid and the account delinquent.
Legacy Bills: New Hanover and South Carolina Need Date Checks
A current Novant patient can still have an older bill that belongs to a legacy payment system. The date on the bill matters.
New Hanover Regional Medical Center
NHRMC MyChart is no longer used for current bill pay. If an NHRMC bill is dated before May 4, 2024 and is already on a payment plan, Novant says affected patients will be contacted about their payment method.
Legacy NHRMC billing help: 866-213-1785.
South Carolina hospitals and groups
For East Cooper, Hilton Head and Coastal Carolina care, Novant Health MyChart is used for bills dated after January 16, 2026. Older service dates can still require the legacy payment portal shown on Novant’s official billing page.
Best practice: do not decide which portal to use based only on the hospital logo. Match the service date and bill date to the official Novant billing instructions first.
Financial Assistance: North Carolina and South Carolina Use Different Routes
North Carolina
North Carolina patients can apply for Novant Health financial assistance directly through MyChart.
Customer service: 844-266-8268, option 3.
South Carolina
Novant lists a separate financial-assistance phone route for South Carolina facilities: 844-320-9170.
Mailing a financial-assistance application
Novant HealthATTN: Financial Assistance
PO Box 11549
Winston-Salem, NC 27116
Novant also makes financial-assistance application documents available in many languages, including Spanish, Hindi, Gujarati, Urdu, French, Chinese, Korean, Nepali and others.
Medical Records: MyChart Is the Cheapest Digital Route
Novant Health lets patients access many records directly in MyChart and request formal copies from the Document Center.
Find records already available online
- Sign in to Novant MyChart.
- Open Menu.
- Look under My Record.
- Use Document Center for formal record requests.
- Use Visits for clinical notes.
- Use Test Results for lab and report access.
Current Novant patient-copy charges
| Delivery | Current published fee |
|---|---|
| MyChart | $0.00 |
| $6.50 | |
| Third-party portal | $6.50 |
| CD | $6.50 |
| Fax | $6.50 |
| Paper | $0.57 per page, plus applicable delivery costs |
Novant says there is no charge when you ask for medical records to be sent directly to another healthcare provider for continued care.
Third-party record requesters use a separate Novant portal and receive a unique Release ID. That process is not the same as a patient using MyChart to exercise their own record-access rights.
Which Novant MyChart Support Number Should You Use?
Novant publishes different support routes by state and function. Its current official pages also show a small discrepancy in North Carolina support hours, so this table preserves that difference instead of hiding it.
| Need | Contact | Published detail |
|---|---|---|
| NC MyChart & billing | 844-266-8268 | Current Contact Center page lists Monday–Friday, 8 a.m.–6 p.m. |
| NC MyChart support page | 844-266-8268 | MyNovant page separately describes MyChart support as Monday–Friday, 8 a.m.–5 p.m. Call before 5 p.m. when possible if timing matters. |
| SC MyChart support | 844-642-4699 | South Carolina portal guidance lists Monday–Friday, 8 a.m.–5 p.m. |
| Email support | NHCSCC@Contact.NovantHealth.org | Current Novant Contact Center email route. |
| SC financial assistance | 844-320-9170 | South Carolina financial-assistance support. |
| Legacy NHRMC bill | 866-213-1785 | Old NHRMC bills dated before May 4, 2024. |
| Emergency | 911 | Medical emergencies—not MyChart troubleshooting. |
Why a Single Novant Hospital Map Would Be Misleading
Novant Health serves patients across a large network in North Carolina and South Carolina, with hospitals, physician practices, urgent care, imaging, rehabilitation and other facilities. The correct place to visit is the location attached to your appointment—not whichever Novant hospital appears first in a search result.
Before driving to an appointment
- Open the upcoming visit in MyChart.
- Confirm the provider name and facility.
- Check the exact street address.
- Review parking or arrival notes.
- Verify the requested arrival time; Novant commonly recommends arriving about 15 minutes early.
Novant MyChart Next-Step Finder
Choose the issue. This helper does not ask for passwords, verification codes, medical information or billing details.
Official Novant Health MyChart Login Video
This video is from the official Novant Health YouTube channel and specifically demonstrates signup and login through MyNovant/MyChart. It is included because the source, topic and publisher could be independently verified.
Video published by Novant Health on December 19, 2025. For current 2026 billing migration, South Carolina portal changes and support numbers, use the live official links in this article because those details can change after a video is recorded.
Novant Health MyChart FAQs
1. What is the official My Novant Health MyChart login website?
Use NovantMyChart.org. Novant Health’s current MyNovant page and patient materials point patients to that portal for records, results, messages, appointments and billing.
2. How long can a new Novant MyChart signup request take?
Novant’s current signup page says a request may take up to one week for processing and verification. When approved, the patient receives an email or letter with activation instructions.
3. How long is a Novant Health MyChart activation code valid?
Novant’s current MyChart FAQ says an activation code expires after 90 days and is no longer valid after the first successful use. You can also use Sign Up Online without an activation code.
4. What number should I call for Novant MyChart help?
North Carolina MyChart/Billing support is 844-266-8268. South Carolina MyChart support is 844-642-4699. Novant’s NC pages currently show slightly different closing times, so calling before 5 p.m. on weekdays is the safest option when possible.
5. What is Novant Health’s current text-message short code?
Novant uses short code 56458 for MyChart and healthcare notifications. Text START to 56458 to enroll, STOP to unsubscribe or HELP for support information.
6. When do Novant Health test results appear in MyChart?
Novant says finalized test results are generally released as soon as they become available. You may see a result before the ordering provider has reviewed it, so contact the care team if follow-up is unclear.
7. Can my teenager have their own Novant MyChart account?
Novant’s current pediatric information says teens can create their own MyChart account beginning at age 13. Parent/guardian access changes around adolescence, and proxy access should be used instead of sharing credentials.
8. Why did my South Carolina Novant patient portal change in January 2026?
Novant transitioned East Cooper, Hilton Head and Coastal Carolina patient-care workflows to Novant Health MyChart beginning January 17, 2026. Newer scheduling, messaging and bills now use Novant MyChart, while some older bills still require legacy payment routes.
9. Why did my Novant payment plan change in September 2026?
Novant migrated payment-plan management into MyChart. Beginning September 16, 2026, patients could view migrated plans and add or update payment information inside MyChart. Novant also lists 0% interest payment-plan options for eligible patients.
10. Is there a fee to get Novant Health medical records through MyChart?
Novant’s current record-fee page lists MyChart patient delivery at $0. Other delivery methods can carry fees—for example, email, CD, fax and certain digital delivery methods are listed at $6.50, while paper copies are charged per page plus applicable delivery costs.
Shortest Safe Route
Billing problem
Check the service date before choosing current MyChart or a legacy bill-pay route.
Review billing changesNeed care
Use Novant virtual or in-person care rather than treating MyChart support as medical care.
View care optionsIndependent guide: MyChart-Health.org cannot access Novant Health accounts, reset passwords, view records, schedule appointments, manage proxy access or process bills. Novant’s regional portal, billing and legacy-system rules can change, so use the official Novant links above for the final account-specific action.