Most searches for “MyChart Cleveland” are looking for Cleveland Clinic MyChart, but Cleveland is unusual because Cleveland Clinic, University Hospitals and MetroHealth each operate separate patient portals. Using the wrong one can make a valid username look incorrect.
This guide centers on Cleveland Clinic MyChart and adds the local portal chooser first. It then covers activation, mandatory two-step verification, passkeys, MyChart Central, results, radiology images, messages, prescriptions, MyChart Bedside, proxy access, billing, full medical records, virtual care and Cleveland Clinic Canada’s 2026 portal change.
Quick answer: if you mean Cleveland Clinic MyChart, sign in at mychart.clevelandclinic.org. Cleveland Clinic currently lists MyChart Customer Support at 866-915-3383. Two-step verification is required for all Cleveland Clinic MyChart accounts, and verification texts use short code 27182.
Privacy boundary: MyChart-Health.org is an independent information site. It is not Cleveland Clinic, University Hospitals, MetroHealth or Epic. Never enter your MyChart username, password, activation code, one-time verification code, medical-record number, Social Security information or payment details on this website.
First: Which Cleveland MyChart Do You Actually Need?
Cleveland has several major health systems using Epic MyChart. Your account belongs to the organization where you received care, not simply to the city of Cleveland.
Support: 866-915-3383
Cleveland Clinic MyChart24/7 MyChart support: 216-286-8960
University Hospitals MyChart
Support:
216-778-8801
Monday-Friday, 7 a.m.-7 p.m. ET
Do not test your password on all three portals. First match the hospital, clinic or doctor name on your appointment, after-visit summary or bill. Then use that organization’s portal.
How to Log In to Cleveland Clinic MyChart
Open the Cleveland Clinic MyChart domain
Go directly to mychart.clevelandclinic.org or use Cleveland Clinic’s official MyChart page. The login screen should identify the password as being for Cleveland Clinic.
Use your MyChart username or Epic ID
The current login page accepts a standard MyChart username and can also display an Epic ID option for people who enrolled in MyChart Central.
Enter your password—or use a configured passkey in a browser
Cleveland Clinic now supports passkeys for web-browser login. Passkeys can use a fingerprint, face, PIN, password manager or supported security key.
Complete required two-step verification
Cleveland Clinic requires two-step verification for all MyChart accounts. The code goes to the verified phone number or email address on file.
Use recovery instead of repeatedly guessing
Select Forgot login information?. Cleveland Clinic’s current recovery flow can send a verification code, then display your forgotten username and offer a password reset.
Simple login fixes Cleveland Clinic recommends: check autofilled username/password fields, confirm your internet connection, clear browser cache/cookies, try another browser or device, or switch between the app and website.
Sign Up: Instant Activation, Activation Code or No Code
Cleveland Clinic currently supports more than one enrollment path. The quickest path depends on what you already received.
| What you have | What to do | Important timing/detail |
|---|---|---|
| Welcome email / instant activation | Open the activation link, choose your username/password, enter your date of birth, accept the terms and submit. | The instant-activation link is valid for 30 minutes. |
| Activation code | Select Sign Up Now, enter the code, date of birth and email, then continue through security setup. | Two-factor authentication is part of the activation process. |
| No activation code | From signup, choose Sign up with your information and complete Cleveland Clinic’s identity prompts. | Enter identifying information only on the official portal. |
If the 30-minute instant link expires: Cleveland Clinic says you can still use that link to reach the traditional activation process; the activation code can populate automatically.
Cleveland Clinic’s current password instructions require at least eight characters, including at least one number and one capital letter. Follow the live portal if its requirements change.
Two-Step Verification, Passkeys and Trusted Devices
Cleveland Clinic publishes unusually detailed account-security instructions. Knowing these details helps distinguish a legitimate security prompt from a suspicious one.
Verification code
MyChart sends a unique code to the verified email address or phone number on the account. Cleveland Clinic says text codes come from 27182.
If the code does not arrive, try email instead of text or vice versa, check junk/spam folders, make sure 27182 is not blocked, try the app instead of the website, or try another trusted device.
Trusted devices
A trusted desktop browser or mobile device can remain trusted for 365 days, which reduces repeated code requests.
The Trust this Device setting can be on by default during verification. Turn it off when using a library, hotel, workplace-shared or other device you do not control.
Passkeys
Passkeys work in supported web browsers and can use fingerprint, facial recognition, a device PIN, password manager or security key.
Cleveland Clinic says passkeys are not used inside the MyChart mobile app; the app can use biometrics or a PIN instead.
Lost or stolen phone
If you cannot receive the two-step code because the device is lost or stolen, call Cleveland Clinic MyChart Support at 866-915-3383.
MyChart App vs MyClevelandClinic App
Cleveland Clinic patients have two useful mobile routes. Both can connect to Cleveland Clinic MyChart information, but MyClevelandClinic adds Cleveland Clinic-specific services such as Express Care.
Epic MyChart app
Cleveland Clinic’s official setup instructions say to install Epic’s free MyChart app, then select Cleveland Clinic as the healthcare provider.
MyClevelandClinic app
Cleveland Clinic’s own app includes MyChart features and adds Cleveland Clinic-specific digital services, including access to Express Care virtual visits. Your Cleveland Clinic MyChart username and password work with it.
The current Android MyClevelandClinic listing identifies The Cleveland Clinic Foundation as the developer and lists 866-915-3383 for app support.
MyChart Central: If You Use More Than One Health System
Cleveland Clinic now supports MyChart Central, an Epic service that can connect MyChart accounts from different healthcare organizations.
Cleveland Clinic MyChart
Shows Cleveland Clinic information and services tied to your Cleveland Clinic account.
MyChart Central
Lets you link participating MyChart organizations and use an Epic ID created from an email address.
Sign into Cleveland Clinic MyChart normally
Use your existing Cleveland Clinic credentials.
Open Linked Accounts
Use the linked-account area to begin MyChart Central enrollment.
Create an Epic ID if needed
MyChart Central uses an email-based Epic ID with verification of email and phone.
Use the correct support team
Cleveland Clinic explicitly says it does not support MyChart Central itself; MyChart Central is owned by Epic and has its own Help form.
What Cleveland Clinic MyChart Can Do
Appointments
Book eligible primary-care and specialty visits, review upcoming visits and cancel or reschedule supported appointments.
Results
View most released laboratory and test results and provider comments.
Messages
Send non-urgent questions to an established Cleveland Clinic provider’s office.
Medications
Review current prescriptions and request eligible refills or renewals.
Clinical notes
Open past appointments or hospital stays to see available provider notes.
Billing
View statements, make payments, set up eligible payment plans and manage paperless billing.
Records
Download visit summaries and request limited record releases through My Document Center.
Preventive care
Review preventive-care reminders, immunizations and health information available in the account.
Test Results, Radiology Images and Prescription Renewals
Most results release quickly
Cleveland Clinic says patients can access most test results as soon as they become available. Certain results, including some biopsies, can have a short delay.
This means you may see sensitive information before speaking with your clinician. You can choose to wait for the provider’s explanation before opening a result.
Radiology images changed in 2026
For qualifying radiology studies performed on or after April 14, 2026, Cleveland Clinic says the MyChart result can include a secure link to the Agfa Xero image viewer.
Images can take up to a week to appear after the report is released, and browser pop-ups must be allowed.
Prescription renewals
For an eligible prescription written by a Cleveland Clinic provider, submit the renewal with the preferred pharmacy, supply amount, requested refills and any new allergies.
Cleveland Clinic says it makes every attempt to process renewals within 48 hours during normal business hours.
Radiology image exclusions remain. Cleveland Clinic lists exclusions including studies before April 14, 2026, certain cardiology imaging, endoscopy images, OB/GYN ultrasounds, point-of-care ultrasounds, photographs/videos and images from external organizations.
MyChart Messages: Response Time and When a Message May Be Billed
Cleveland Clinic’s Message My Doctor’s Office tool is for non-urgent concerns involving an established provider—generally someone you have seen within the last three years.
Response timing
Cleveland Clinic says a member of the healthcare team will respond within three business days.
Providers do not routinely respond to MyChart messages at night, on weekends or on holidays. MyChart is therefore not the right route for an urgent issue.
Some complex messages can be billed
Cleveland Clinic says messages that require more than five minutes of an eligible licensed provider’s medical expertise may be treated as telehealth and billed to insurance.
Routine scheduling, refill requests, procedure check-ins, requested monitoring data and many simple messages remain outside that billing category.
A MyChart message is not a diagnosis service for a new urgent health problem. Cleveland Clinic advises scheduling appropriate care for a new issue and calling 911 or the physician’s office immediately for an urgent medical problem.
Appointment reminder texts can use short code 27182. Cleveland Clinic’s Communication Preferences area lets you opt in or out of email, text, mobile, telephone and mail messages and adjust preferences by message type.
MyChart Bedside During a Cleveland Clinic Hospital or ER Stay
MyChart Bedside is a mobile feature that becomes relevant during a Cleveland Clinic hospital admission or emergency-department visit.
See current stay information
View medications, notes, results, health updates and information about the care team.
Complete stay-related tasks
Depending on the visit, you may complete questionnaires, sign documents, watch educational materials and order meals.
After discharge
Important information such as results, the after-visit summary and provider notes remains accessible in regular MyChart after the hospital or ED stay.
MyChart Bedside is available through the MyChart mobile app and MyClevelandClinic app during eligible hospital or emergency visits; it is not a normal feature of the desktop MyChart website.
Proxy Access for a Child, Parent, Spouse or Caregiver
Cleveland Clinic says proxy access is the proper way to view another person’s MyChart. A spouse, parent, legal guardian, power-of-attorney holder or caregiver still needs the correct proxy setup rather than the patient’s password.
| Situation | What Cleveland Clinic says | Practical point |
|---|---|---|
| Child age 0-12 | Parent/legal guardian can request pediatric proxy access. | Request online, at pediatrics or with the appropriate paper form. |
| Teen age 13-17 | A proxy may not see all information or features visible for younger children. | Reduced access can be intentional for adolescent privacy—not an account malfunction. |
| 18th birthday | Pediatric proxy access automatically ends. | Adult consent or legal authority is required for continued access. |
| Adult gives access | The patient can invite a spouse, adult child, friend or caregiver through the Sharing Hub. | The invited person does not need to already be a Cleveland Clinic patient. |
| Processing time | Electronic requests generally take three business days or less; paper caregiver forms usually take one to two weeks. | Pediatrics/geriatrics offices can sometimes establish access in person faster. |
Adult patients can use the Sharing Hub to Invite someone, Stop Sharing My Record and see Who’s Accessed My Record. The invited proxy verifies access using the patient’s date of birth; three incorrect DOB attempts can deny the access attempt.
Proxy / Health Information Management help: 216-444-4638.
MyChart Records vs a Complete Cleveland Clinic Medical Record
MyChart is useful for everyday access, but it does not replace every formal Health Information Management request.
Use My Document Center for selected records
Cleveland Clinic says you can download or send visit summaries from prior outpatient appointments, emergency visits and hospital stays.
My Document Center can also be used to request release of up to 50 pages of medical records to your MyChart account.
Once released into the account, those requested records remain available for 30 days to view, download, print or save elsewhere.
Use Health Data Services for a complete record
For the complete set of medical records, Cleveland Clinic directs patients to Health Information Management / Health Data Services.
General records: 216-444-2640
Health Information ManagementHealth Data Services Ab7
9500 Euclid Avenue
Cleveland, OH 44195
Cleveland Clinic notes that HIPAA can allow up to 30 days to respond to a medical-record request. If it cannot respond within that time, it says the patient will receive written notice of the delay.
Need a raw electronic health-information export? Cleveland Clinic publishes a separate EHI export contact at 216-445-9782. This export is a data file that may require software to convert into an easily readable format.
Cleveland Clinic MyChart Billing, Guest Pay and Payment Plans
Billing inside Cleveland Clinic MyChart is tied to the primary account holder, also called the guarantor. That person is established during registration and can vary from one visit to another.
Logged-in billing
Open Account Summary to review balances, statements, payment options and eligible payment plans.
Current MyChart online payments have a $5 minimum.
Cleveland Clinic currently lists these supported methods:
- Credit or debit card.
- Bank-account transfer.
- Apple Pay.
- Google Pay.
PayPal is currently listed as unavailable.
Pay without signing in
The official MyChart Pay as Guest page explains the guarantor and visit-account information found on the Cleveland Clinic statement.
Paperless billing
Cleveland Clinic MyChart accounts default to paperless billing. To switch back:
Cleveland Clinic’s FAQ says if a payment becomes 60 days past due, the system automatically switches the billing statement back to paper and mails a copy.
Payment plans
Eligible accounts can create a payment plan in MyChart. The system sets a minimum payment based on the amount owed, and patients can choose the payment date and update eligible payment-plan details. New balances may sometimes be added to an existing plan without changing the monthly amount, which can extend the payoff period.
Billing Customer Service:
866-621-6385 or
216-445-6249
Monday-Friday, 8 a.m.-5 p.m.
Cleveland Clinic MyChart Virtual Visits
Cleveland Clinic supports both scheduled provider video appointments and on-demand Express Care virtual visits through MyChart/MyClevelandClinic.
Scheduled video visit
- Use a smartphone, tablet or computer with camera, microphone and speakers.
- Complete PreCheck-In before the visit.
- PreCheck-In can be completed up to seven days in advance.
- Install/prepare Zoom when instructed.
- Allow camera, microphone and required pop-ups.
- Launch the visit through MyChart—not directly through the Zoom website.
Express Care Virtual Visit
Cleveland Clinic’s current general virtual-care page lists on-demand Express Care for patients age 2 and older in eligible locations.
Regular published hours are:
- Monday-Friday: 7 a.m.-8 p.m. ET.
- Saturday-Sunday: 7 a.m.-7 p.m. ET.
Current service pages list Ohio and Florida availability, with location checked when starting the visit.
Cleveland Clinic’s current troubleshooting page says self-pay or out-of-network Express Care users may be asked for a $65 secure-card payment before connecting; the charge is applied after the visit ends. Insurance coverage varies, so check the live service and your benefits.
Virtual-visit technical support: 866-915-3383.
Cleveland Clinic Canada Patients: Important 2026 Portal Change
Cleveland Clinic’s current U.S. MyChart login page carries a specific notice for Canada patients. As of June 6, 2026, the U.S. Cleveland Clinic MyChart is read-only for Cleveland Clinic Canada patients.
Past health records remain viewable there, but Cleveland Clinic directs Canada patients to the new Cleveland Clinic Canada MyChart for appointments, test results and ongoing care.
If you receive care in Canada, do not assume an inability to schedule or message in the old portal means the account is broken. The old Cleveland Clinic portal is intentionally read-only for Canada patients.
Official Cleveland Clinic MyChart Video Visit Tutorial
This tutorial comes from Cleveland Clinic’s verified official YouTube channel and is also referenced in Cleveland Clinic’s own virtual-visit help material. It demonstrates mobile MyChart video-visit preparation, pre-check-in and guest invitations.
Why this video is included: it was published by Cleveland Clinic’s verified channel on July 2, 2020. Use it for the visual workflow, but use the newer official pages in this guide for current hours, eligibility, app requirements and support details.
MyChart Cleveland Problem Helper
Choose the problem. This tool does not request your password, activation code, patient identifier or medical information.
MyChart Cleveland Frequently Asked Questions
1. Which MyChart should I use in Cleveland?
Use the portal belonging to the health system where you received care. Cleveland Clinic uses mychart.clevelandclinic.org, University Hospitals uses mychart.uhhospitals.org, and MetroHealth uses mychart.metrohealth.org. These are separate accounts unless you link participating records through supported Epic tools.
2. What is the official Cleveland Clinic MyChart login?
The official Cleveland Clinic portal is mychart.clevelandclinic.org. Cleveland Clinic currently lists MyChart Customer Support at 866-915-3383.
3. How do I activate Cleveland Clinic MyChart if I have no activation code?
Open the official MyChart signup route, select Sign Up Now and then choose the option to sign up with your information. Follow Cleveland Clinic’s identity prompts and complete two-factor authentication only on the official portal.
4. How long does the Cleveland Clinic instant activation link work?
Cleveland Clinic says its instant activation link is valid for 30 minutes. If that window expires, the link can still take you into the traditional activation workflow.
5. Why does Cleveland Clinic MyChart keep asking for a verification code?
Cleveland Clinic requires two-step verification for all MyChart accounts and says it cannot be turned off. Verification codes can be sent to the verified email address or phone number on file; text codes use short code 27182. A trusted device can remain trusted for up to 365 days.
6. Is the MyClevelandClinic app the same as the MyChart app?
Both can provide Cleveland Clinic MyChart access. Epic’s MyChart app requires you to choose Cleveland Clinic as the provider, while the MyClevelandClinic app is published by Cleveland Clinic and includes MyChart features plus Cleveland Clinic-specific tools such as Express Care.
7. Why can I see fewer details for my 13- to 17-year-old child in Cleveland Clinic MyChart?
Cleveland Clinic says proxies for patients age 13 through 17 may not see all information or features available for younger children. This reflects adolescent privacy requirements. Pediatric proxy access ends automatically at age 18.
8. Can I pay a Cleveland Clinic bill without logging in?
Yes. Cleveland Clinic provides an official Pay as Guest route. If you are logged in, MyChart also supports account summaries, saved payment methods and eligible payment plans. Current online MyChart payments have a $5 minimum.
9. Can I see Cleveland Clinic radiology images in MyChart?
For qualifying radiology studies performed on or after April 14, 2026, Cleveland Clinic says released result reports can include a secure Agfa Xero viewer link. Images can take up to a week to appear, pop-ups must be allowed, and some image types are excluded.
10. Why can Cleveland Clinic Canada patients no longer use the old portal for ongoing care?
As of June 6, 2026, Cleveland Clinic’s U.S. MyChart is read-only for Cleveland Clinic Canada patients. Past records remain viewable, but appointments, current results and ongoing care are handled through the new Cleveland Clinic Canada MyChart.
Shortest Safe Path
I use Cleveland Clinic
Go directly to Cleveland Clinic’s official MyChart portal.
Open Cleveland Clinic MyChartI use UH or MetroHealth
Return to the Cleveland portal chooser before entering any credentials.
Choose the right health systemMy login does not work
Use official account recovery, then Cleveland Clinic support if needed.
Login troubleshootingIndependent guide: MyChart-Health.org cannot access Cleveland Clinic, University Hospitals or MetroHealth accounts; reset passwords; view records; process bills; schedule appointments; interpret results; or grant proxy access. Portal features, virtual-care availability, billing rules and contact details can change, so use the official healthcare-system links above for the final patient-specific action.