MyChart Eisenhower: Login & Patient Portal Guide

If you received an activation code

• Use it only on the official Eisenhower MyChart portal.
• It may appear on an After Visit Summary or other Eisenhower enrollment material.
• The code automatically expires after 30 days.
• It also expires immediately after successful account creation.

If you do not have a code

Eisenhower’s online signup form collects identifying information and can use third-party identity verification. Eisenhower states that the verification answers are not stored by the clinic.

If automatic verification fails, the request can be sent to the clinic. Eisenhower’s current signup page says an activation code may then arrive by email or letter within up to one week.

Recover username

Eisenhower’s username recovery asks for first name, last name, date of birth and the email address on file. If those details match, the username is sent to that email.

Reset password

Password reset uses the MyChart username, date of birth and account email address. If the account information is unavailable or outdated, use the Help Desk instead of repeatedly guessing.

Response goal

Eisenhower’s current FAQ says its goal is to respond to MyChart clinical messages within 2 business days, depending on clinic volume. Weekends and holidays are not included in that response goal.

Not every provider can be messaged

A provider generally needs to be on your care team and you must have had an outpatient Eisenhower visit with that provider within the previous year. Some providers do not participate in MyChart messaging.

Normal MyChart refill timing

Eisenhower asks patients to allow approximately 48 hours for refill requests to be processed. If medication is needed sooner, contact the provider’s office directly.

Not every prescription can be renewed in MyChart

Eisenhower says prescriptions from Hospital, Emergency Room or Urgent Care visits cannot be refilled through MyChart.

MyChart refill requests are also limited to participating Eisenhower Medical Associates and Eisenhower clinic providers; an independent physician can be located on the Eisenhower campus without participating in portal refill requests.

Existing MyChart user

Sign in first so MyChart can use information already associated with your patient record. Appointment details, reminders and follow-up information can remain together in the portal.

Guest scheduling

Some Eisenhower scheduling pages offer Continue as a Guest. The guest workflow asks for patient demographics, contact information and insurance details before showing eligible appointment options.

Current HIM public office

Eisenhower says to use the entrance on the back/west side of the building.

Release of Information hours:
Monday-Friday, 8:30 a.m.-4 p.m.
Phone: 760-773-1211
Fax: 760-773-2020

When MyChart is not enough

• Records prior to 2006 should be handled through HIM.
• Formal paper copies use the release-of-information process.
• Genetic-testing reports are directed to HIM.
• Behavioral Health/Addiction Medicine records can require HIM.
• Imaging CDs use Eisenhower Imaging Records at 760-674-3876.

MyChartCentral

Eisenhower supports MyChartCentral for patients with MyChart accounts at multiple participating health organizations. It can provide a single starting point for linked accounts.

Happy Together / linked information

Participating Epic organizations can allow selected information from multiple MyChart accounts to appear together, depending on compatibility and patient authorization.

Third-party health apps

Eisenhower permits patients to authorize outside health applications to import supported information, but those apps are not operated by Eisenhower and may follow different privacy rules.

Examples Eisenhower currently lists

• Cold and flu symptoms.
• Painful/burning urination.
• Seasonal allergies.
• Toothache or earache.
• Pink eye.
• Sinus pain or pressure.
• Selected rashes/skin conditions.
• Follow-up wound checks.

Medication-refill limit

Eisenhower lists some medication-refill needs as appropriate for video visits but excludes narcotic pain medications and methadone.

Signed-in billing

MyChart can show account balances, individual statements, payment tools and available payment history. Use signed-in billing when you want more context than a one-time payment.

Pay as Guest

Guest Pay uses the guarantor name and account number shown on the statement. A visit account normally groups charges connected with a particular visit.

Billing questions

Inside MyChart, Eisenhower allows a Customer Service message with Billing Question as the subject. You can also call 800-453-6012.

Create an estimate while signed in

1. Sign in to MyChart.
2. Open Billing → Estimates.
3. Select Create A New Estimate.
4. Search by service keyword, CPT code or category.
5. Verify insurance/benefit information when prompted.
6. Review the disclaimer and save the estimate.

Eisenhower says a saved estimate is initially shown in Your Saved Estimates and appears in Finalized Estimates after staff review.

Create a guest estimate

1. Open Create Guest Estimate.
2. Read the disclaimer and complete the CAPTCHA.
3. Search for the service or CPT code.
4. Select an insurance category or continue without insurance.
5. Enter requested insurance benefit details when applicable.
6. Review the estimate summary.

A guest estimate cannot be saved to MyChart, but Eisenhower says it can be printed or emailed. Guest estimates are automatically finalized rather than being staff-reviewed.

Who may qualify

Eisenhower says a patient whose family income is at or below 400% of the Federal Poverty Level may be eligible for discounted services under its charity-care policy.

Patients whose out-of-pocket medical expenses during the prior 12 months exceed 10% of family income may also qualify under the policy.

What the application can provide

Eisenhower’s current application describes:

• Charity Care: potentially up to a full write-off of covered patient balances.
• Discount Payment: potentially a reduction of up to 70% of balances in the approved period.

Main campus

Main phone: 760-340-3911

Eisenhower describes the Rancho Mirage site as its main Coachella Valley campus with the hospital and numerous specialty services.

Before driving there

• Open the exact appointment in MyChart.
• Confirm the building or health-center name.
• Check whether the visit is in Rancho Mirage, Palm Springs, La Quinta, Palm Desert or another Coachella Valley location.
• Do not use the main hospital address for a records-office visit—the public HIM office moved to Palm Desert.

Before signing in

• Use mychart.eisenhowerhealth.org.
• Keep six-digit 2FA codes private.
• Expect genuine 2FA email from NoReply@EisenhowerHealth.org.
• Use official recovery instead of sending screenshots to strangers.
• Use proxy access instead of sharing another person’s password.

Before paying or connecting an app

• Use official Eisenhower MyChart or Patient Financial Services.
• Check the guarantor/account information against your real statement.
• Review a third-party app’s privacy policy before sharing health data.
• Do not assume an app is operated by Eisenhower because it can connect to MyChart.