Grady MyChart is the secure patient portal for Grady Health System in Atlanta. Patients use it for appointments, test results, provider messages, prescription refills, medical-record requests, cost estimates, bills and eligible video visits.
This guide focuses on the tasks that actually cause confusion: choosing the correct portal, getting an account, recovering access, fixing two-step verification, requesting records without paying the wrong fee, handling Grady facility versus EMS bills and knowing when MyChart is not the right tool.
Quick answer: Grady Health System’s current patient portal is mychart.gradyhealth.org. Grady MyChart support is 404-616-5551. The portal is free, most results can appear as soon as they are available, provider messages generally receive a response within 1–3 business days, and MyChart automatically signs users out after about 10 minutes of inactivity.
Privacy boundary: MyChart-Health.org is an independent informational website. It is not Grady Health System, Grady Memorial Hospital or Epic. Never enter your password, activation code, two-step verification code, medical-record number, Social Security information, insurance details or card information here.
Grady MyChart vs Morehouse Healthcare: Do Not Use the Wrong Portal
The current Grady MyChart login page still displays an important migration notice for Morehouse Healthcare patients. Morehouse Healthcare transitioned away from the Grady portal on November 4, 2024 to its own patient portal in partnership with Atrium Health.
Use Grady MyChart if…
- Your current care is through Grady Health System.
- Your appointment or bill identifies Grady.
- You are requesting Grady medical records.
- You need Grady provider messages, test results or prescription refills.
Use the Morehouse portal if…
Your care is through Morehouse Healthcare and you are trying to manage its current appointments, health information or provider communication.
Use the Official Grady Route That Matches the Task
| Need | Official route | What to have ready | Fallback |
|---|---|---|---|
| Sign in | Grady MyChart login | Existing username/Epic ID and password or configured passkey. | Use Forgot login information or call 404-616-5551. |
| Create account | Grady signup | Patient details matching Grady’s record, including contact information. | Grady says manual processing can take up to one week. |
| Forgot login | Account recovery | Access to the email or phone associated with the account. | Call MyChart Patient Support at 404-616-5551. |
| Pay Grady facility bill | Pay as Guest | Guarantor name and guarantor account number from the statement. | Patient Financial Services: 404-616-2991. |
| Medical records | Grady Medical Records | Requested records, visit date and correct patient information. | Medical Records: 404-616-4282. |
How to Sign Up for Grady MyChart
Grady supports several enrollment routes: staff can enroll a patient during a visit, an activation code can appear on an After Visit Summary or billing statement, Grady can send an activation code by text/email, or the patient can use online self-signup.
Open Grady’s official signup page
Start at mychart.gradyhealth.org. The current signup workflow asks for patient identity and contact information.
Enter information that matches Grady’s record
The live form includes name, date of birth, legal sex, medical-record number, mobile phone and email fields depending on the signup path.
Complete identity verification when prompted
Grady’s signup page can use a third-party verification system that checks your answers against external information. Grady says that third-party verification information is not stored at the clinic.
Create the username and password
If verification succeeds, continue through the credential-creation steps shown by the official portal.
Expect manual review when Grady cannot verify you automatically
The current signup page says a request can take up to one week for processing and verification. If approved, Grady sends an activation code and instructions by email or letter.
Existing account detected? Grady’s signup page tells existing users to return to the login page and use Forgot login information? rather than creating another account.
Grady’s FAQ says activation codes expire after a security-defined period and become invalid after first use, but the current public FAQ does not publish a specific number of days. Do not rely on a guessed expiration period. Request another code if yours no longer works.
Two-Step Verification, Passkeys and Login Security
Two-step verification
Grady’s current FAQ says MyChart can send a code by email, text or authenticator app. Recovery of a forgotten username or password also uses identity verification.
Passkey
Grady’s portal supports passkeys using a device feature such as Face ID, fingerprint or PIN, allowing supported users to sign in without entering a password and separate code each time.
Mobile biometrics
The MyChart mobile app can also use Face ID or fingerprint login when supported and enabled.
Code not arriving? Check spam or junk mail, choose Resend Code and check other email accounts that may be connected to Grady. If nothing arrives, Grady may have a different or missing email address on file; call 404-616-5551.
What You Can Do in Grady MyChart
Test results
Grady says most results become visible as soon as they are available, which can be before the ordering provider has reviewed them.
Care-team messages
Send non-urgent questions to the care team. Grady says patients generally receive a response within 1–3 business days.
Prescription refills
Use the Medications area for eligible refill requests, or call Grady prescription-refill support at 404-616-5500.
Appointments
Book, view or cancel eligible in-person, phone and video visits and review appointment reminders.
Medical information
Review medications, allergies, health issues, visits and other information released into MyChart.
Billing and estimates
Review statements, pay eligible balances and use Grady’s estimate tools before care.
Seeing a result does not mean your doctor has reviewed it. Grady explicitly warns that patients can receive results first and may see provider comments or interpretation later.
Appointments and Grady’s Online Pre-Registration
Grady now uses online pre-registration to reduce paper forms and front-desk work before eligible appointments.
Before your appointment
Grady says patients may receive a text or email link inviting them to pre-register online.
- Update contact information.
- Update insurance information.
- Add emergency contacts.
- Upload an insurance-card photo.
- Sign required forms.
Prefer the front desk?
Online pre-registration is not the only option. Grady says front-desk staff can still help patients complete registration in person.
Appointment scheduling help: 404-616-1000, Monday–Friday, 6 a.m.–6 p.m.
Verify the destination before leaving home. Grady’s patient guide says appointments may be at Grady Memorial Hospital, Correll Pavilion or another Grady outpatient location. Check the location in MyChart or the appointment reminder.
Grady Video Visits: What You Need Before the Appointment
Grady offers secure virtual visits for selected patients and conditions. Availability varies by provider, and Grady says you need an active MyChart account plus a smartphone, tablet or computer for a MyChart-linked video visit.
Good uses for video care
Grady lists minor illnesses such as cold/flu symptoms, allergies, sinus problems and stomach issues, as well as selected chronic-condition management, when the provider decides a virtual appointment is appropriate.
Prepare before the visit
- Make sure the MyChart account works before appointment time.
- Use a working camera and microphone.
- Charge the device and use a stable internet connection.
- Choose a private, well-lit place.
- Keep a phone nearby in case video fails.
Virtual care is not an emergency service. Grady directs patients with medical emergencies or urgent medical issues to the nearest emergency department or 911.
Medical Records: MyChart Can Be Faster Than the Separate Records Portal
Grady offers several record-request routes. If you already have MyChart, its built-in request workflow can be the most direct.
Request records inside MyChart
- Log in to Grady MyChart.
- From the Main Menu, choose Document Center.
- Select Requested Medical Records.
- Use the request link.
- Select the information needed and add the visit date and any relevant details.
- Select Submit Request.
Grady says completion can take from a few minutes to a few days. Finished records appear on the Requested Medical Records page and can be saved to your device.
Separate electronic records portal
Grady also offers a separate records portal for medical records and radiology images. That route requires a driver’s license or state-issued photo ID.
Grady currently publishes a $6.50 fee for records delivered electronically through that separate medical-records portal.
That published fee is for the separate records-request portal—not a statement that simply viewing available information in MyChart costs $6.50.
Medical Records questions
Send records to another doctor
Grady says the doctor’s office can call 404-616-4282 to arrange transfer.
Incorrect clinical note
First send the provider a MyChart message explaining the concern. If it is not changed and you still disagree, use Grady’s formal amendment process.
In-person / paper records
Grady Health System — Medical RecordsBox 26219
80 Jesse Hill Jr. Drive SE
Atlanta, GA 30303
Grady’s Patient Service Center is on the Ground floor near the main entrance. Bring the completed release form and government-issued photo ID for an in-person request.
Proxy Access: Use Permission, Not Password Sharing
Grady’s current MyChart FAQ confirms proxy access for family members and other people a patient authorizes. A proxy must be at least 18 years old.
Give another adult access
Use the Friends and Family Access area in MyChart to send the appropriate proxy invitation. The invited person should use their own MyChart account.
Do not share one spouse account
Grady explicitly says spouses should not share a single MyChart account. Medical information is sensitive, and each person must use their own account.
Proxy access remains separate from your personal login. If the patient later deactivates their own MyChart account, Grady’s FAQ notes that previously authorized proxy users may continue to have access unless the proxy relationship is changed.
Grady Billing: Facility Bill, EMS Bill and Guest Pay Are Different
Grady publishes separate routes for ordinary Grady facility bills and Grady EMS bills. Use the number and payment page that match the statement you actually received.
| Bill type | Online route | Phone | What to know |
|---|---|---|---|
| Grady facility bill | MyChart / Guest Pay | 404-616-2991 | Patient Financial Services, Monday–Friday, 8 a.m.–4:30 p.m. |
| Grady EMS bill | Separate EMS payment route from Grady’s billing page. | 888-214-6317 | Do not assume the hospital Guest Pay route is the correct EMS account route. |
What Guest Pay needs
The guarantor is the person responsible for the bill. The guarantor name and account number are printed on the statement.
Grady also explains that a single patient can have multiple visit accounts, each with its own balance.
Why another bill may arrive
Grady says patients may receive separate bills from participating physicians, including providers associated with Emory University School of Medicine or Morehouse School of Medicine.
MyChart users can use saved card or bank information, review payment history and may be able to arrange an eligible payment plan.
Cost Estimates, Payment Plans and Grady Financial Assistance
Patient estimate tool
Grady MyChart includes an estimate tool. Signed-in patients can use insurance information already on file, while a guest estimate is also available.
Estimate is not a guarantee
Grady’s estimator states that the actual patient amount may be higher or lower than the estimate.
Estimate help
Current pricing assistance: 404-616-6923
Financial Assistance Program: Atlanta-area residence matters
Grady’s current financial-assistance page says Fulton and DeKalb County residents can be evaluated for its Financial Assistance Program. Patients can apply through MyChart by searching for “Financial Assistance” or submit a paper application.
Grady also states that people living outside Fulton or DeKalb County who seek non-emergency, non-specialty outpatient care may be required to pay for services before being seen, depending on financial-assistance eligibility and service type.
Financial Counselor: 404-616-6920
Grady Memorial HospitalAttn: Financial Assistance Program
80 Jesse Hill Jr. Drive SE
PO Box 26071
Atlanta, GA 30303
Need more time to pay? Grady says payment plans can be arranged under its financial-assistance and payment guidelines. Contact Patient Financial Services at 404-616-2991 rather than ignoring an unpaid balance.
Surprise-bill protection: Grady publishes protections under the federal No Surprises Act and Georgia law. If you think an eligible emergency or in-network-hospital service was balance billed incorrectly, Grady directs patients to Customer Service at 404-616-2991, press #2, and/or their health plan.
MyChart Mobile App and Grady GO! Do Different Jobs
Epic MyChart app
Use Epic’s official MyChart app for Grady records, results, appointments, messages and other enabled portal features.
Select Grady Health System after installing the app.
Grady GO!
Grady’s own wayfinding app is designed for the physical visit. Grady says it provides real-time door-to-door navigation, helps patients find their way back to the car, provides nearby food/transit information and can also link users to MyChart.
Grady Memorial Hospital: Address, Parking and Transit
MyChart may show appointments at different Grady facilities. The information below is for the main hospital—not every Grady outpatient center.
Main campus
Grady Memorial Hospital80 Jesse Hill Jr Drive SE
Atlanta, GA 30303
Main phone: 404-616-1000
Grady Memorial Hospital is open 24 hours. The main hospital’s published visiting hours are 8 a.m.–10:30 p.m. daily.
Parking and MARTA
Grady’s visitor parking deck is entered from Jesse Hill Jr Drive. The current posted rate is $2 per 30 minutes, up to $10 per day, with rates repeating after 24 hours.
MARTA’s Georgia State Station is one public-transit option for reaching the main campus. Check current MARTA schedules before travel because routes can change.
Do not assume every Grady appointment is at 80 Jesse Hill Jr Drive. Correll Pavilion and Grady neighborhood outpatient centers have separate entrances, parking and addresses. Check the exact appointment location in MyChart before leaving.
Grady Phone Numbers: Call the Team That Handles the Problem
| Need | Phone | Use it for |
|---|---|---|
| MyChart support | 404-616-5551 | Login, activation, signup, two-step verification, account lockout and general portal help. |
| Main Grady number / appointments | 404-616-1000 | General routing and appointment help. |
| Billing | 404-616-2991 | Facility bills, insurance, payment plans and Grady billing questions. Mon–Fri, 8 a.m.–4:30 p.m. |
| EMS billing | 888-214-6317 | Grady EMS bill questions. |
| Medical Records | 404-616-4282 | Record transfers, paper requests and Health Information Management. |
| Prescription refill help | 404-616-5500 | Refill assistance when MyChart Medications is not enough. |
| 24/7 Advice Nurse | 404-616-0600 | Existing Grady patients who need help deciding whether they should see a doctor. |
| Patient & Family Experience | 404-616-3500 | Concerns about care that were not resolved through the immediate care team. |
Grady MyChart Problem Helper
Choose the problem. This helper does not ask for or send any patient information.
Video note: Grady’s official MyChart FAQ links patients to professional Epic tutorials for two-step verification and account linking. A standalone Grady-owned embeddable MyChart video with reliably verifiable public metadata was not found during this update, so no random YouTube video or unverified embed has been added here.
Grady MyChart Frequently Asked Questions
1. What is the official Grady MyChart login?
The official Grady Health System portal is mychart.gradyhealth.org. Grady’s MyChart support number is 404-616-5551.
2. Is Grady MyChart still the right portal for Morehouse Healthcare patients?
Not for current Morehouse Healthcare portal activity. Grady’s login page says Morehouse Healthcare transitioned to its own portal in partnership with Atrium Health on November 4, 2024. Current Grady patients should continue using Grady MyChart.
3. How long can Grady online MyChart signup take?
Grady’s current signup page says a request may take up to one week for processing and verification when automatic verification does not complete the account immediately. Approved patients receive an activation code and instructions by email or letter.
4. Why does Grady MyChart log me out after I step away?
Grady says MyChart automatically signs users out after 10 minutes or more of inactivity to protect health information. Sign in again rather than assuming the account is broken.
5. How quickly should a Grady provider reply to a MyChart message?
Grady says patients generally receive a response within 1–3 business days. MyChart messages should not be used for urgent situations or emergencies.
6. Why can I see a Grady test result before my doctor calls me?
Grady says most results become available in MyChart as soon as they are released, so you may see a result before your provider has reviewed it. Provider comments and interpretation can appear afterward.
7. How do I request Grady medical records through MyChart?
Sign in, open Main Menu, choose Document Center, select Requested Medical Records, use the request link, specify the records and visit date, and submit the request. Grady says completion can take from a few minutes to a few days.
8. Does Grady charge for electronic medical records?
Grady’s separate medical-records portal currently publishes a $6.50 fee for electronically delivered records through that external records-request process. That is different from simply viewing information already available in MyChart.
9. Can I pay a Grady hospital bill without logging in to MyChart?
Yes. Grady provides Pay as Guest using the guarantor name and guarantor account number from the statement. Facility-bill help is 404-616-2991. Grady EMS bills use a separate billing route and phone number, 888-214-6317.
10. Can a family member use my Grady MyChart account?
Use proxy access instead of sharing a password. Grady says a proxy must be at least 18 years old, and spouses should not share one MyChart account. Authorized access can be granted through Friends and Family Access.
Shortest Safe Route
Can’t afford the bill
Check a payment plan or Grady’s Financial Assistance Program.
Review assistance optionsIndependent publication: MyChart-Health.org cannot access Grady accounts, appointments, test results, messages, records, bills or verification codes. Portal features, pricing, financial-assistance rules and contact details can change; complete private or account-specific actions only through the official Grady resources linked above.