MyChart Penn: Login & Patient Portal Guide
MyChart by myPennMedicine is Penn Medicine’s secure patient portal for appointments, test results, medications, messages, notes, prescription renewals, record sharing, financial assistance and online bill pay.
This guide gives the official login links, support number, billing contacts, Philadelphia hospital address, sign-up rules, proxy access, text alerts, telehealth steps, medical-record routes and troubleshooting tips without asking for private patient information.
Quick answer: use the official MyChart by myPennMedicine login page to sign in, the official sign-up or activation page if you need access, the official forgot-login route if access fails, and Penn Medicine’s official billing page for bill pay or guest pay. This article explains the details, but secure actions must happen only on official Penn Medicine or MyChart by myPennMedicine pages.
Important privacy warning: this page does not process logins, payments, activation details, medical messages, telehealth visits, prescription requests, records, appointments or identity verification. Do not enter passwords, verification codes, billing information, Social Security information or private health information on this website.
Official MyChart by myPennMedicine Login
The safest path is direct: open Penn Medicine’s official MyChart by myPennMedicine login page, confirm you are on the secure myPennMedicine domain, then sign in there only. Do not use copied login boxes, social comments, popup forms or “support” chats that ask for credentials.
Open official login
Use MyChart by myPennMedicine for appointments, notes, test results, medications, prescription renewals, messages, record sharing and online bill pay.
Fix browser basics first
The official login page requires JavaScript and cookies. If the page warns about browser settings, fix that first before assuming the account is locked.
Use Penn support
The MyChart by myPennMedicine FAQ lists customer service at 866-614-7606 for activation, two-step verification reset and account access problems.
Which Penn MyChart Link Should You Use?
Most patients need one safe action, not a long list of random links. Use this table before clicking around, especially for sign-up, recovery, billing, records, proxy access or telehealth.
| Task | Official route | What to do | Safety warning |
|---|---|---|---|
| Sign in | MyChart login | Open the official portal and sign in only there. | Never type credentials into a guide article or copied login form. |
| Create account | Sign up | Use activation code or online identity verification when allowed. | Identity verification belongs only on official MyChart pages. |
| Activate account | Activate an account | Use an official activation code from an After Visit Summary, billing statement, email, text or provider office. | Activation code is not your username or password. |
| Recover access | Account recovery | Use the official recovery route or call MyChart support. | Do not share verification or recovery codes. |
| Pay bill | Patient billing | Pay through logged-in MyChart, pay as guest, phone, mail or cashier where available. | Avoid payment links from unknown texts, ads or popups. |
| Pay as guest | Guest Pay | Use the official guest-pay route when you cannot log in or do not have an account. | Do not enter statement details into third-party pages. |
| Request records | Access health information | Use portal access for available records or authorization forms for records sent outside Penn. | Do not upload signed authorization forms to unofficial pages. |
| Telehealth | Telehealth instructions | Complete Pre Check-In and join from your appointment details. | Allow camera and microphone only from official visit flow. |
Official Support Numbers, Address and Local Penn Medicine Tips
Use the right public Penn Medicine contact for the job. A MyChart login issue, bill question, appointment question, medical-record request, telehealth problem and hospital-direction issue are different tasks.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart by myPennMedicine support | 866-614-7606 | Activation code expired, forgot username, two-step verification reset, app login or MyChart access issues. |
| General Penn Medicine inquiries | 800-789-7366, Monday-Friday, 8:30 a.m.-5 p.m. | Appointments, general routing, finding care or asking where to begin. |
| Philadelphia, Doylestown and Chester County billing | 800-406-1177 | Billing questions, payment options, payment plans, financial assistance questions or paying by phone. |
| Lancaster General billing | 717-544-4953 | Lancaster General Hospital or Lancaster General Health Physicians billing questions. |
| Princeton Medical Center billing | 609-620-8300 | Penn Medicine Princeton Health billing questions. |
| Hospital of the University of Pennsylvania | 3400 Spruce Street, Philadelphia, PA 19104 | Map orientation for HUP only. Your appointment may be at another Penn Medicine location. |
| HUP medical records | 215-662-3154; Fax 215-662-6300 | Hospital of the University of Pennsylvania records questions. |
| Penn Presbyterian records | 215-662-8959; Fax 215-243-8758 | Penn Presbyterian Medical Center records questions. |
| Pennsylvania Hospital records | 215-829-3931; Fax 215-829-3027 | Pennsylvania Hospital records questions. |
Local tip 1: HUP is not every Penn visit
Penn Medicine includes HUP, Penn Presbyterian, Pennsylvania Hospital, Chester County Hospital, Princeton Health, Doylestown Health and other practices. Use your appointment details for the exact location.
Local tip 2: University City has multiple buildings
A 3400 Spruce Street map pin gets you close to HUP, but appointment instructions tell you the correct entrance, floor, pavilion, parking garage or clinic desk.
Local tip 3: call the correct team
Use MyChart support for access, Billing for statements, Medical Records for copies, the provider office for medical questions and emergency care for severe symptoms.
How to Sign Up for MyChart by myPennMedicine
Penn’s FAQ says patients age 18 and older generally need an activation code to sign up. Patients ages 14-17 must talk to their doctor about creating an account, and the doctor must approve the request.
Start from the official sign-up page
Use the official MyChart by myPennMedicine sign-up page. Do not use copied account forms or enter identity details into third-party guide pages.
Use activation details only on MyChart
Your activation code may appear on an After Visit Summary, billing statement, email, text message invitation or be provided by your doctor’s office. It is used once and is not your username or password.
Respect the 14-17 sign-up rule
For patients ages 14-17, Penn says the process is different. Talk to the doctor at the next appointment about creating a MyChart by myPennMedicine account.
Call if the activation code expires
If the activation code does not work or appears expired, Penn’s FAQ says to call MyChart by myPennMedicine customer service.
Sign-up safety: Penn’s FAQ explains that activation may involve sensitive details such as ZIP code, date of birth and, in some cases, Social Security Number. This guide intentionally does not collect or reproduce those fields. Complete activation only on the official MyChart by myPennMedicine screen.
myPennMedicine App Setup
Penn has its own myPennMedicine app. Use the official app-store listing, not random APK websites or lookalike apps. The app store listings describe access to personal medical records, test results, referrals, medications, refill requests, appointment scheduling and care-team messages.
Download official app
The myPennMedicine app is listed in the Apple App Store and Google Play. Install from those official stores only.
Use MyChart login credentials
Sign in with your MyChart by myPennMedicine account details. Do not create a new account on a fake app or third-party login page.
Use the website when needed
The app is convenient, but records, billing, financial assistance, proxy, communication preferences and telehealth setup may be easier from a trusted web browser.
MyChart Penn Problem Helper
This tool does not collect personal information. Choose the issue and it gives a safe next step with the official route.
Forgot Username, Password or Two-Step Verification?
Use the official forgot-login or account recovery options on the MyChart by myPennMedicine login page. Do not send screenshots, verification codes, passwords or identity information to anyone claiming they can recover the account for you.
Forgot password
Use the official Forgot Password route. Penn’s FAQ says the system may ask the password reset question you selected when setting up the account.
Forgot username
Use the official Forgot Username route. If you do not have a valid email on file or cannot remember required information, call support.
Two-step verification
Penn’s FAQ says all users are required to have two-step verification. A trusted device can be remembered for up to 180 days, but do not trust public devices.
Security tip: if two-step verification needs to be reset and you cannot sign in, Penn’s FAQ says to call the MyChart by myPennMedicine help desk at 866-614-7606.
Use the Correct Penn Portal: myPennMedicine, MyLGHealth and Doylestown
A common mistake is using the wrong Penn-related portal. Penn Medicine uses multiple portal routes depending on where you received care.
Use MyChart by myPennMedicine for
- Penn Medicine Philadelphia-area patients.
- Chester County Hospital patients.
- Doylestown Health records after July 1, 2026.
- Penn Medicine Princeton Medical Center patients.
- Participating provider groups that use MyChart by myPennMedicine.
Use MyLGHealth for
- Lancaster General Health patients.
- Lancaster General Hospital billing or records routes when directed.
- Lancaster General Health Physicians portal access.
- LGH OnDemand where applicable.
Doylestown transition note
Penn Medicine notes that Doylestown Health patients can use MyChart by myPennMedicine starting July 1, 2026. Older Doylestown portal information may have separate read-only or support rules.
What You Can Do in MyChart by myPennMedicine
Penn’s official login page and FAQ describe MyChart by myPennMedicine as a simple, secure way to manage care and access medical information from a personal computer or mobile device.
| User need | MyChart area | What it helps with | Practical tip |
|---|---|---|---|
| Appointments | Visits / Appointments | Schedule, reschedule or cancel a visit or lab test when supported. | Use exact appointment details for location, building, floor and arrival time. |
| Messages | Messages | Communicate with your care team and review notes. | Use messages for non-urgent needs only. |
| Medical information | Test Results / Health Summary | Access results, medications, health summaries, notes and other information. | Results may appear before your care team has reviewed them. |
| Prescription renewals | Medications | Request prescription renewal when you are out of pharmacy refills. | Request renewals before you run out and confirm the pharmacy is correct. |
| Record sharing | Share Everywhere / Download PDF | Send medical records to other providers or give one-time limited portal access. | Formal legal or insurance copies may still need an authorization form. |
| Billing | Billing / Guest Pay | Pay bills, pay as guest, review payment history and request assistance. | Use official Penn billing routes only. |
Messages, Provider Contact and Emergency Limits
Penn Medicine says patients can communicate securely with their doctor’s office through MyChart by myPennMedicine. The practical rule is simple: use MyChart messages for non-urgent care questions, not emergencies.
Good uses for MyChart messages
- Non-urgent follow-up questions.
- Prescription renewal questions.
- Clarifying visit instructions.
- Questions about a test result after reviewing comments.
- Administrative questions routed through the correct office.
Do not use messages for
- Chest pain, trouble breathing or stroke symptoms.
- Severe dizziness, head injury or vision changes.
- Medication reactions that feel urgent.
- New severe symptoms that need same-day care.
- Another person’s issue from the wrong patient account.
Emergency warning: MyChart is not for emergencies. For severe, dangerous or rapidly worsening symptoms, use emergency services or the urgent instructions from your care team.
Test Results, Notes, Health Summary and Missing Information
Penn’s FAQ says most results from tests taken at a Penn Medicine location are available immediately or shortly after they are finalized. Results may appear before the provider has reviewed and discussed them with you.
Result release timing
Most labs, pathology, radiology, MRI, PET/CT, ultrasound, nuclear medicine and other finalized results can appear quickly after finalization.
Care-team follow-up
Penn’s FAQ says certain results may be available before your care team contacts you. Contact the ordering provider if you have questions or do not see an expected result.
Not everything is in MyChart
Penn explains that not all electronic health information is available in MyChart. Use the medical-record process when you need a complete copy.
Accuracy tip: MyChart information comes from the electronic medical record at the doctor’s office. Ask your provider to correct inaccurate clinical information during a visit or through the appropriate official channel.
Appointments, Lab Tests and Pre Check-In
MyChart by myPennMedicine can help with scheduling, rescheduling, canceling and preparing for visits. Penn’s FAQ says Pre Check-In is available for many outpatient appointments and can be used up to four days before a scheduled appointment when available.
Manage appointments
Use MyChart to schedule, reschedule or cancel supported visits or lab tests. If the appointment type is not available, call the office or general Penn Medicine line.
Use Pre Check-In
Pre Check-In can include confirming personal information, insurance, medications, allergies, health issues, questionnaires and copays when required.
Know the exceptions
Penn’s FAQ says Pre Check-In is available for many outpatient appointments, but there are exceptions including lab/laboratory visits and radiology.
Arrival tip: Pre Check-In can save time, but it does not replace arriving at the correct Penn Medicine location with enough time for parking, building navigation, security, elevators and front-desk instructions.
Mobile Arrival and Location-Based Check-In
Penn Medicine’s Mobile Arrival feature can use geolocation on Apple and Android devices to detect when you arrive for an appointment. It requires the myPennMedicine app, notifications and location permissions.
What Mobile Arrival needs
- The myPennMedicine app installed.
- The app open when needed.
- Location sharing turned on.
- Notifications allowed.
- Mobile Arrival enabled in MyChart communication preferences.
Turn on Mobile Arrival alerts
- Log in to MyChart by myPennMedicine.
- Choose Communication Preferences.
- Choose Appointments & Questionnaires.
- Open Advanced Settings.
- Scroll to Mobile Arrival and make sure the toggle is green.
- Save the setting.
Penn Telehealth, Video Visits and Penn Medicine OnDemand
Penn’s video-visit instructions use MyChart by myPennMedicine for Pre Check-In and joining the video visit. Penn Medicine OnDemand is for urgent, non-life-threatening issues and has its own scheduling and support details.
Video visit Pre Check-In
Penn says Pre Check-In must be completed at least 15 minutes before the telehealth appointment. This can include personal, insurance and health information, consent forms and payment steps.
Join the visit
The Join Video Visit link is active 15 minutes before the appointment. Your browser may ask for camera and microphone access; allow it only in the official visit flow.
Penn Medicine OnDemand
OnDemand is virtual urgent care for non-emergency issues. Penn says you must be in Pennsylvania, New Jersey, Delaware or Maryland during an OnDemand virtual visit.
OnDemand can help with
- Allergies.
- Cough or sore throat.
- COVID-19 concerns.
- Gout.
- Nausea, diarrhea or constipation.
- Pink eye or stye.
- Sinus infection or skin rash.
- Urinary tract infection.
OnDemand cannot treat
- Chest pain.
- Difficulty breathing.
- Head injuries.
- Changes in vision.
- Severe dizziness.
- Abdominal pain.
- Some medication requests, including narcotics and stimulants.
Penn Medicine Billing, Guest Pay and Payment Plans
Billing is one of the highest-risk portal tasks because fake payment pages can look convincing. Use only Penn Medicine’s official billing page, the logged-in MyChart billing area or official guest-pay links.
Pay online
Penn Medicine says registered portal users can log in to MyChart by myPennMedicine to pay bills, and guests can pay without an account.
Pay as guest
Use Pay as Guest only on the official myPennMedicine page if you cannot log in or do not have an account.
Payment plans
Penn’s FAQ says payment plan eligibility and terms are based on account balance. Call billing support to explore payment plan options.
Payment routes
- Logged-in MyChart by myPennMedicine billing area.
- MyChart by myPennMedicine Pay as Guest.
- Phone payment for Penn Medicine Philadelphia-area locations at 800-406-1177.
- Mail payment to the location where you received care.
- In-person cashier at the hospital where you received care, when available.
Penn Medicine Patient Billing mail address
Penn Medicine Patient Billing
P.O. Box 824406
Philadelphia, PA 19182
Use the official billing page or your statement to verify current remittance instructions before mailing payment.
Payment safety: this guide never collects card, bank, guarantor, statement or account-number information. Complete payments only on Penn Medicine’s official billing site, MyChart by myPennMedicine, Pay as Guest, official phone routes or official mail routes.
Financial Assistance Through MyChart by myPennMedicine
Penn Medicine says patients can request financial assistance online using MyChart by myPennMedicine or MyLGHealth. This is useful before or after a bill becomes stressful.
Request online
Log in to MyChart by myPennMedicine, choose Financial Assistance from the main menu, enter income and asset details, review answers and submit.
Track status
Penn says using MyChart lets patients request financial assistance, track application status and communicate with financial counselors.
Call for help
If you need help requesting financial assistance online, Penn Medicine lists 800-406-1177 for Penn Medicine and 717-544-1957 for Lancaster General Health.
Medical Records, PDF Downloads and Share Everywhere
Penn Medicine offers multiple ways to access and share health information. The patient portal can provide free access to much of your health information and lets you download a PDF copy. Formal release is needed when records go to someone other than you.
Portal access
Use MyChart by myPennMedicine to access much of your health information at your convenience and download a PDF copy for yourself or another provider.
Authorization form
If records need to be sent to another healthcare provider or someone other than yourself, Penn says you must submit the authorization form.
Share Everywhere
Share Everywhere lets you give a provider one-time limited access to portal information such as medications, allergies, immunizations and health issues.
| Facility | Mail / department | Phone | Fax |
|---|---|---|---|
| Hospital of the University of Pennsylvania | Medical Records Department, 1st Floor, Silverstein, Suite 107, 3400 Spruce Street, Philadelphia, PA 19104 | 215-662-3154 | 215-662-6300 |
| Penn Presbyterian Medical Center | Medical Records Department, Myrin Basement, 51 North 39th Street, Philadelphia, PA 19104 | 215-662-8959 | 215-243-8758 |
| Pennsylvania Hospital | Medical Records Department, 1st Floor Preston, 800 Spruce Street, Philadelphia, PA 19107 | 215-829-3931 | 215-829-3027 |
| Chester County Hospital | Health Information Management Department, 701 E. Marshall Street, West Chester, PA 19380 | 610-431-5678 | 610-431-5025 |
| Doylestown Hospital | Medical Records Department, 595 W. State Street, Doylestown, PA 18901 | 215-345-2314 | 215-489-7235 |
| Princeton Medical Center | Health Information Management Department, 1st Floor Education Building, One Plainsboro Road, Plainsboro, NJ 08536 | 609-853-7050 | 609-853-7051 |
Records tip: use the portal first when you only need a copy for yourself. Use the authorization form when records must be sent to another person, organization, school, legal office, insurer or non-Penn provider outside normal portal sharing.
Proxy Access for Children, Adolescents and Adults
Proxy access means a person with a MyChart by myPennMedicine account has full or partial access to another person’s account. It is safer than password sharing and helps keep messages connected to the right patient.
Newborn and child access
Full proxy access can be granted to both parents listed on a newborn’s birth certificate after birth, and to parents or guardians of children under 14.
Adolescent access
For ages 14-17, full proxy access requires the adolescent patient’s consent and can be revoked by the patient. Partial proxy access may be limited to allergies and immunizations.
Adult proxy access
Adults may grant proxy access to another person with a registered MyChart by myPennMedicine account. The patient can revoke access.
How proxy access is usually requested
- Have your own MyChart by myPennMedicine account.
- Ask at your doctor’s office or the family member’s doctor’s office.
- Complete the appropriate proxy form when required.
- For adult-to-adult proxy, use Sharing Hub if that option applies.
- Do not share usernames or passwords.
Why proxy access matters
- It avoids sending messages from the wrong patient account.
- It respects adolescent privacy rules.
- It lets adult patients control and revoke access.
- It helps caregivers assist without unsafe password sharing.
- It keeps billing, scheduling and clinical access tied to correct permissions.
Proxy safety: do not share passwords between spouses, parents, teens, caregivers or adult children. Use official proxy access so permissions, privacy limits and messages stay connected to the correct patient record.
MyChart by myPennMedicine Text Alerts From 38064
Penn’s MyChart text alert page says text messages from 38064 can include visit updates, waitlist offers, appointment scheduling invitations, telemedicine visit links, MyChart messages, one-time passcodes and billing notifications.
How to sign up
- Text START to 38064.
- Or update text messaging preferences under Communication Preferences in MyChart by myPennMedicine.
- Or ask the front desk when checking in at a Penn Medicine facility.
- Message and data rates may apply.
How to stop or manage texts
- Text STOP to 38064 to stop MyChart by myPennMedicine texts.
- Or update status under Communication Preferences in MyChart.
- Proxy-account text alerts depend on the mobile number listed in that proxy account’s settings.
- Anyone with phone access may see texts, so use a private device when possible.
Privacy, Scam and Portal Safety Checklist
A high-trust MyChart Penn guide should protect users from fake login pages, fake billing links, unsafe record uploads and password sharing.
Before you sign in
- Start from the official MyChart by myPennMedicine login page.
- Confirm cookies and JavaScript are enabled.
- Use your own device whenever possible.
- Do not trust public computers for 180-day device memory.
- Do not share verification, recovery or activation details.
Before you pay
- Use Penn’s official billing page or MyChart payment portal.
- Ignore urgent discount links from unknown texts or popups.
- Call the number on your bill or 800-406-1177 if a balance looks wrong.
- Keep payment confirmation records.
- Do not enter payment information on guide pages.
Before you message
- Use MyChart messages for non-urgent questions only.
- Choose the correct patient account before proxy-related messages.
- Do not upload public screenshots of medical results.
- Use emergency care for dangerous symptoms.
- Remember that messages can become part of your medical record.
Hospital of the University of Pennsylvania Map and Directions
This map is for Hospital of the University of Pennsylvania orientation only. Penn Medicine has many hospitals, clinics and outpatient sites, so your appointment details are still the best source for exact building, entrance, floor, parking and arrival time.
Helpful myPennMedicine Video
Penn Medicine has an official YouTube video explaining myPennMedicine. It is older, so use it as visual orientation only. For current login, billing, sign-up, records, telehealth and support actions, use the official links in this article.
MyChart Penn FAQ
Is this the official MyChart by myPennMedicine website?
No. This is an independent guide. Use the official MyChart by myPennMedicine links in this article to sign in, sign up, recover access, pay a bill or request records.
Where do I log in to MyChart Penn?
Use the official MyChart by myPennMedicine login page at secure.mypennmedicine.org. Do not type login details into third-party guide pages or copied login boxes.
What is the MyChart by myPennMedicine support number?
Penn’s FAQ lists MyChart by myPennMedicine customer service at 866-614-7606 for account access, expired activation codes and two-step verification help.
How do I sign up for MyChart by myPennMedicine?
Patients age 18 and older can sign up using an activation code or request an activation code online. The activation code may appear on an After Visit Summary, billing statement, email or text invitation.
Can patients ages 14-17 create a MyChart by myPennMedicine account?
Yes, but the process is different. Penn’s FAQ says patients ages 14-17 should talk to their doctor at the next appointment, and the doctor must approve the request.
What is a myPennMedicine activation code?
It is a one-time code used with other identifying details to activate the account. It is not your username or password, and it may expire for security.
What should I do if my activation code does not work?
Call MyChart by myPennMedicine customer service at 866-614-7606 if your activation code expired or does not work.
What can I do in MyChart by myPennMedicine?
You can manage appointments, contact providers, review notes, access test results, see medications and health summaries, renew prescriptions, share records and pay bills.
Can I use the myPennMedicine app?
Yes. Download the official myPennMedicine app from the Apple App Store or Google Play. Do not use unofficial APKs or lookalike portal apps.
Why does the MyChart page say JavaScript or cookies are disabled?
The official portal requires JavaScript and cookies. Enable them in your browser, refresh the page and try again from the official login link.
Does MyChart by myPennMedicine require two-step verification?
Yes. Penn’s FAQ says all users are required to have two-step verification. A trusted device can be remembered for up to 180 days.
How do I reset two-step verification if I cannot sign in?
Call the MyChart by myPennMedicine help desk at 866-614-7606. Penn says they can reset two-step verification after confirming identity.
Can I pay a Penn Medicine bill through MyChart?
Yes. Registered users can log in to MyChart by myPennMedicine to pay. Guests can use the official Pay as Guest route.
What is the Penn Medicine billing phone number?
For Penn Medicine Philadelphia-area locations, Doylestown Hospital and Chester County Hospital billing questions, Penn lists 800-406-1177.
Can I request a payment plan?
Yes. Penn’s FAQ says payment plan eligibility and terms are based on account balance. Call 800-406-1177 to explore payment plan options.
Can I request financial assistance through MyChart?
Yes. Penn says patients can log in, choose Financial Assistance from the main menu, enter income and asset details, review answers and submit.
How do I access my Penn Medicine medical records?
Use MyChart by myPennMedicine for much of your health information and PDF downloads. Use Penn’s authorization form if records need to be sent to someone other than yourself.
What is Share Everywhere?
Share Everywhere lets you give another provider one-time, limited access to portal information such as medications, allergies, immunizations and health issues.
What is proxy access?
Proxy access means one MyChart by myPennMedicine user has full or partial access to another person’s account. It can apply to newborns, children, adolescents and adults depending on rules and consent.
How does adolescent proxy access work?
For ages 14-17, full proxy access requires adolescent consent and can be revoked by the adolescent patient. Partial access may be limited to allergies and immunizations.
What number sends MyChart by myPennMedicine text alerts?
Penn says MyChart by myPennMedicine texts come from 38064. Text START to 38064 to sign up and STOP to 38064 to stop messages.
When can I use Pre Check-In?
Penn’s FAQ says Pre Check-In can be used up to four days before many scheduled outpatient appointments when available, but there are exceptions including lab and radiology visits.
When is the telehealth Join Video Visit link active?
Penn’s telehealth instructions say the Join Video Visit link is active 15 minutes before the appointment time after Pre Check-In is complete.
What is Penn Medicine OnDemand?
Penn Medicine OnDemand is virtual urgent care for non-emergency issues. Penn says you must be in Pennsylvania, New Jersey, Delaware or Maryland during an OnDemand visit.
Which portal should Lancaster General Health patients use?
Lancaster General Health patients should use MyLGHealth, not MyChart by myPennMedicine, unless an official Penn page directs them otherwise.
What changed for Doylestown Health patients?
Penn Medicine says Doylestown Health patients can use MyChart by myPennMedicine starting July 1, 2026, while older portal information may have separate read-only or support rules.
Can I use MyChart for emergencies?
No. MyChart is not for emergencies or severe symptoms. Use emergency services or urgent instructions from your care team.
Final Safe Path for MyChart Penn
Start with the official MyChart by myPennMedicine login, use official sign-up or activation if you need access, download only the official myPennMedicine app, use official recovery or support if login fails, and pay only through Penn Medicine’s official billing or guest-pay routes.
This article includes the practical details so users only need to visit Penn Medicine or MyChart by myPennMedicine official portals to perform secure actions such as signing in, paying, scheduling, messaging, completing Pre Check-In, joining telehealth, requesting records, granting proxy access or applying for financial assistance.