The official MyChart app is published by Epic Systems Corporation. It can connect you to participating hospitals, clinics and health systems, but you still need a MyChart account from the healthcare organization that provides your care.
Use this guide to download the real app, choose the correct organization, sign in, recover access, use Face ID or fingerprint login, link multiple MyChart accounts, manage family access and understand who to contact when the app itself works but your hospital account does not.
Quick answer: download MyChart only from the Apple App Store or Google Play and confirm the publisher is Epic Systems Corporation. After opening the app, search for your hospital, clinic or health system by name or location, select it, then sign in with the MyChart username and password issued by that organization. Epic cannot reset a hospital’s MyChart password; account-access problems normally need the healthcare organization’s MyChart help desk.
Privacy warning: MyChart-Health.org does not operate the MyChart app and cannot access patient accounts. Do not type your username, password, activation code, verification code, medical-record information, insurance information or payment details into this article.
How to Tell You Have the Real MyChart App
Search results can show health-system apps, advertisements and unrelated apps with similar medical names. The generic MyChart mobile app is published by Epic Systems Corporation.
| Check | Official MyChart | Why it matters |
|---|---|---|
| App name | MyChart | Avoid apps with similar names that are not Epic’s patient portal. |
| Publisher / seller | Epic Systems Corporation | This is the strongest store-listing identity check. |
| iPhone / iPad source | Apple App Store | Do not install a profile or app package from an unknown website. |
| Android source | Google Play | Avoid APK mirrors and third-party download sites. |
| Account | Created through your healthcare organization | Downloading the app alone does not create a usable patient account. |
Some hospitals use their own branded app. Epic’s official help says that if your healthcare organization offers a branded mobile app, you may need to search for that app by the organization’s name rather than use the generic MyChart app. For example, Duly Health’s MyChart guide explains how one health system combines MyChart functions with its own branded mobile experience.
Download MyChart on iPhone, iPad or Android
Apple: iPhone and iPad
- Open Apple’s App Store.
- Search for MyChart.
- Confirm the seller is Epic Systems Corporation.
- Install the app.
- Open it and search for your healthcare organization.
The U.S. App Store listing checked in September 2026 currently requires iOS 18.0 or later for iPhone and iPadOS 18.0 or later for iPad. Apple also lists support for Apple Watch and Apple Vision on their current minimum operating-system versions.
Android
- Open Google Play.
- Search for MyChart.
- Confirm the developer is Epic Systems Corporation.
- Install the app from Google Play.
- Open it and find your healthcare organization.
Google Play’s current listing says the app is maintained by Epic Systems Corporation. Android compatibility can vary by device and current Play Store requirements, so use the compatibility message shown on your own device rather than a third-party APK site.
Download is not the same as signup. You must first have—or create—a MyChart account with a healthcare organization that uses Epic. If your hospital does not use MyChart, the generic app cannot create a medical record for you.
What You Need Before the App Will Work
Participating provider
Your hospital or clinic must use Epic/MyChart or a compatible branded implementation.
MyChart account
You need an account created through the healthcare organization.
Email or phone
Epic’s current help says account use requires access to an email address or phone that can receive texts.
Supported device
Use a device compatible with the current App Store or Google Play release.
Your medical information is not stored only inside the phone app. Epic’s official help says the health information remains with your healthcare organization. Epic does not hold your hospital’s password and cannot reset it for you.
How to Log In to the MyChart App for the First Time
Open the official Epic MyChart app
Do not type credentials into an app until you have confirmed Epic Systems Corporation is the publisher.
Search for your healthcare organization
Epic’s official instructions say you can search by organization name or location. Choose the hospital, health system or clinic that actually issued your MyChart account.
Enter your MyChart username
Use the username for that organization, then choose Continue.
Enter the account password
Enter the password connected to that health system and choose Log in. Complete two-step verification if your organization requires it.
Turn on quick login only on your own device
After normal login works, you can configure fingerprint, Face ID or another available quick-login method in Account Settings.
Can’t Find Your Hospital or Clinic in the MyChart App?
This is one of the most common app problems. It does not always mean that the app is broken.
Search the health-system name, not only the hospital building
A local hospital may belong to a larger health system. Search the organization named on your MyChart signup email, billing statement or official patient-portal page.
Check whether the provider uses a branded app
Epic says some organizations provide their own branded application. In that situation the generic MyChart app may not be the provider’s preferred mobile route.
Use “Find your MyChart”
MyChart.org provides an official directory of healthcare organizations using MyChart. If the organization is not listed, contact the provider directly.
Provider-specific names matter
For example, our BJC MyChart app guide explains why patients sometimes need to identify the matching BJC/WashU organization rather than search only a hospital’s familiar local name.
Do not create a new account just because the organization is missing. First confirm the health-system name and contact the provider. Duplicate signup attempts can make a simple organization-selection problem harder to diagnose.
Forgot MyChart Username or Password in the App
Epic provides the app, but the healthcare organization controls your patient account. That distinction determines who can actually fix the problem.
Choose the correct healthcare organization first
Recovery must happen against the organization that owns the MyChart account.
Select “Forgot login information?”
Epic’s current help tells users to use the recovery option on the MyChart login screen to recover a username or reset a password.
Complete the identity/security prompts
Your organization may use email, text message, security questions, identity verification or another approved process.
If recovery fails, call the organization’s MyChart help desk
Epic’s official help explicitly says Epic does not have access to your health-system data and cannot reset the organization’s MyChart password.
Face ID, Fingerprint, Passcode and Faster Login
Once normal username/password login works, MyChart can offer faster sign-in methods on supported devices.
Fingerprint
Sign in normally, open Account Settings, then enable the biometric or fingerprint option shown by the app.
Face ID / facial recognition
Epic’s official help says Face ID can be enabled from Account Settings on supported devices.
4-digit passcode
The mobile app can also support a four-digit passcode for faster access instead of typing the full username and password each time.
Use quick login only on a device you control. A biometric or passcode shortcut protects convenience, not a phone that is routinely shared with people who should not see your medical record.
Using MyChart for More Than One Hospital or Health System
The app can hold access to more than one MyChart organization. You do not need a separate MyChart app installation for every hospital.
Add another organization
- Open MyChart.
- Use Edit organizations.
- Select Add another organization.
- Search for the additional health system.
- Sign in using the credentials for that organization.
Accounts may have different passwords and rules
Different organizations run their own MyChart environments, so login credentials, two-step verification, proxy rules, result-release practices and available features may differ.
Our SSM MyChart mobile-access guide is one example of a health-system-specific setup that uses the generic Epic app but still has its own organization rules.
Your records do not disappear merely because you switch organizations in the app. Each health system keeps its own record. The app is a window into those systems rather than the sole storage location for your medical chart.
MyChart Central: One Epic ID for Participating Organizations
MyChart Central is different from simply adding several organizations to the app. It can provide one Epic ID login across participating MyChart organizations.
Who can create MyChart Central?
Epic currently says you must be at least 18 years old, live in the United States, and already have a MyChart account at an organization participating in MyChart Central.
Add MyChart Central in the mobile app
- Open MyChart.
- Choose Edit organizations.
- Select Add another organization.
- Search for MyChart Central.
- Sign in with your Epic ID or choose signup when eligible.
Not every organization participates yet. If an account cannot be linked to MyChart Central, confirm that the healthcare organization participates and make sure the personal information in the accounts is current and matches.
Missing MyChart Notifications?
Push notifications can alert you when new information becomes available, but the app, operating system and healthcare organization all affect what you receive.
Check MyChart Account Settings
Epic’s Google Play listing says push-notification settings can be checked in the app’s Account Settings.
Check your phone’s notification permission
Make sure the operating system has not blocked MyChart notifications. Focus modes, notification summaries and battery restrictions can also delay alerts on some devices.
Do not rely on push notifications for urgent medical needs. A delayed notification does not prove that no new result, message or appointment update exists. Open the app directly when you are expecting important information.
Family, Child and Caregiver Access in the MyChart App
MyChart can display another person’s record through approved proxy access, but every healthcare organization sets its own age, consent and access rules.
Use the Sharing Hub
Epic’s generic help says participating organizations may let you use the Sharing Hub to manage friends and family access.
Choose “Manage friends and family access”
Where supported, you can invite another person by name and email rather than sharing credentials.
The invited person uses their own MyChart account
Proxy access is safer because the caregiver does not need the patient’s private password.
Expect age-related differences
Epic notes that child proxy access can change as a child gets older because each healthcare organization follows its own privacy policies and applicable laws.
What the MyChart App Can Do
Epic’s current app listings include many capabilities, but not every hospital enables every one. A missing button can therefore be an organization setting rather than an app error.
| Feature | What it can help with | Important limitation |
|---|---|---|
| Test results | View results, medications, immunizations and other health information. | Release timing is controlled by the healthcare organization. |
| Messages | Communicate with the care team for supported, non-emergency questions. | Who you can message depends on your organization and care relationships. |
| Appointments | Schedule, review, reschedule, complete eCheck-In and join supported video visits. | Available appointment types vary by provider. |
| Billing | View and pay eligible medical bills and sometimes get estimates. | Billing functions are organization-specific. |
| Records | View visit information, notes, After Visit Summaries and shared clinical data. | The app may not represent every item in the complete legal medical record. |
| Family access | Manage authorized information for people you care for. | Proxy rules differ by organization and patient age. |
| Linked organizations | View information from multiple healthcare organizations in one app. | Some linking features require participating organizations or newer Epic versions. |
Current Android release note: Epic’s August 2026 Google Play update says newer app experiences can include Google Health Connect sleep-data synchronization plus updated Visits screens for filtering visits, joining video visits, completing eCheck-In and rescheduling. Epic also notes that these features may appear only after the healthcare organization adopts the corresponding Epic version.
Official Epic Video: MyChart Bedside on Mobile Devices
A fully general MyChart download/login tutorial from Epic was not clearly available in the current official sources reviewed for this page, so this article does not embed a random third-party walkthrough. The professional video below is published by Epic and demonstrates MyChart Bedside, a mobile feature used by participating hospitals during inpatient care.
Video source: Epic. Published April 9, 2026. MyChart Bedside availability depends on the hospital and should not be confused with the normal MyChart login process.
Who Should You Contact: Epic or Your Hospital?
Choosing the wrong support route is one of the biggest reasons a MyChart app problem takes longer than it should.
| Problem | Best support route | Why |
|---|---|---|
| Forgot username/password | Your healthcare organization’s MyChart support | Epic cannot reset the organization’s patient-account password. |
| Need activation code | Your healthcare organization | The provider creates and validates patient access. |
| Hospital missing from app | Healthcare organization first | It may use a different organization name or branded app. |
| Feature missing | Healthcare organization | Hospitals decide which Epic features they enable. |
| Billing, records or appointment issue | Healthcare organization | These services belong to the provider, not Epic. |
| App-level technical bug | Epic app support may help investigate | Google Play currently lists MyChartSupport@epic.com as app support. Epic asks users to include the healthcare organization when reporting an app issue. |
Useful diagnostic: if you can sign in through your hospital’s MyChart website but not in the mobile app, the issue is more likely to involve app setup, organization selection or the mobile device. If neither the website nor app accepts your credentials, start with the healthcare organization’s account-recovery or MyChart support route.
MyChart App Problem Finder
Choose the issue. This helper does not collect login or patient information.
MyChart App Troubleshooting Checklist
App will not install
- Check the current App Store or Google Play compatibility message.
- Install operating-system updates if appropriate.
- Confirm enough device storage is available.
- Use the provider’s MyChart website if the device cannot run the app.
App opens but login fails
- Confirm the correct healthcare organization is selected.
- Try official login recovery.
- Test the healthcare organization’s MyChart website.
- Contact the provider if both web and app login fail.
Organization disappeared
- Open Edit organizations.
- Search using the parent health-system name.
- Check MyChart.org’s organization directory.
- Ask whether the provider moved to a branded app.
Notifications stopped
- Check MyChart Account Settings.
- Check phone notification permissions.
- Review Focus / Do Not Disturb settings.
- Open the app directly for expected time-sensitive information.
Feature exists on web but not app
- Update the app from the official store.
- Sign out and reopen the correct organization.
- Use the full MyChart website when needed.
- Ask the health system whether that feature is mobile-enabled.
App freezes or closes
- Install the latest official app update.
- Restart the device.
- Try the provider’s web portal.
- Report persistent app-level bugs to Epic with the health-system name.
MyChart App Privacy and Scam Safety
Medical apps contain unusually sensitive information. A fake login page or copied payment screen can be more damaging than an ordinary app scam.
Safer app habits
- Install only from Apple App Store or Google Play.
- Confirm Epic Systems Corporation as the generic MyChart publisher.
- Use your organization’s official recovery process.
- Keep one-time login codes private.
- Use approved proxy access for family members.
- Review app and phone notification settings on a private device.
Be suspicious when…
- A website asks you to download a MyChart APK file.
- An unsolicited message asks for your verification code.
- A social-media account offers to unlock your MyChart account.
- A payment page is not connected with your healthcare organization.
- An app uses the MyChart name but lists an unfamiliar publisher.
Emergency rule: MyChart messages, notifications and mobile features are not emergency services. In the United States, call 911 for a medical emergency. Elsewhere, use your local emergency number.
Connecting MyChart to Other Health Apps
This is different from simply using the MyChart app. MyChart can let you authorize a separate third-party app to receive selected health information.
You approve what is shared
Epic says supported apps can request items such as medications, allergies, test results and visit history. You can review which information types are being requested before approving access.
You can limit the access period
Epic’s current help says access can be granted for a period such as one hour, one day or one year. Revoking access stops the app from receiving new information, although the app may retain information it already received according to its own privacy policy.
Read the other app’s privacy policy before sharing. MyChart’s protections do not automatically become the third-party app’s privacy practices after data leaves the healthcare organization’s MyChart environment.
Why MyChart Looks Different From One Hospital to Another
Epic supplies the platform, but each organization decides which modules, billing tools, login controls, proxy rules and mobile functions it enables.
That is why a patient may use the same Epic MyChart app but see a very different workflow at another provider. Our Duly Health MyChart guide, SSM Health MyChart guide, BJC MyChart portal guide and Community MyChart guide show how provider-specific rules can differ even when Epic technology is underneath.
MyChart App FAQs
1. What is the official MyChart app?
The generic MyChart mobile app is published by Epic Systems Corporation. Download it from Apple’s App Store or Google Play. Some healthcare organizations also offer their own branded app.
2. Can I create a MyChart account just by downloading the app?
No. You need a MyChart account from a participating healthcare organization. Use an activation code or the organization’s approved self-signup process when available.
3. Why can’t I find my hospital in the MyChart app?
Search the parent health-system name as well as the hospital name. Your provider may use a branded app, may appear under a different organization name, or may not use Epic MyChart. Check MyChart.org’s Find your MyChart directory or contact the provider.
4. What should I do if my MyChart password does not work in the app?
Confirm the correct healthcare organization is selected, then use “Forgot login information?” on its login screen. If recovery fails, contact that organization’s MyChart help desk; Epic cannot reset a hospital’s MyChart password.
5. Can I use Face ID or fingerprint login with MyChart?
Yes, on supported devices and accounts. Sign in normally, open Account Settings and enable the biometric login option offered by the app. A four-digit passcode may also be available.
6. Can I add more than one healthcare organization to the same MyChart app?
Yes. Open Edit organizations, choose Add another organization, find the additional health system and sign in with that organization’s account. Each organization can still have different credentials and settings.
7. What is MyChart Central?
MyChart Central can provide one Epic ID login across participating MyChart organizations. Epic currently says signup is for U.S. residents age 18 or older who already have an account with a participating MyChart organization.
8. Why is a feature missing from my MyChart app?
Feature availability depends on what your healthcare organization has enabled and which Epic software version it uses. Update the app, check the web portal and ask the organization if a feature still does not appear.
9. Can I see a child, parent or spouse in the MyChart app?
Yes when the healthcare organization has granted proxy access. Each organization sets its own rules for children, teens and adults. Use proxy access rather than sharing another patient’s password.
10. Who should I contact if the MyChart app itself is not working?
For usernames, passwords, activation, records, billing or missing provider features, contact your healthcare organization. For a persistent app-level technical problem, Google Play currently lists MyChartSupport@epic.com as Epic’s MyChart app support address; include the organization you are using.
Shortest Safe MyChart App Path
Need the app?
Install only the Epic Systems Corporation app from an official app store.
Download safelyNeed your hospital?
Search the organization name or use MyChart.org’s official directory.
Find the right organizationCannot log in?
Use the healthcare organization’s account recovery—not a third-party reset page.
Fix login accessApp still broken?
Compare app-level problems with health-system account problems before choosing support.
Choose the right supportIndependent guide: MyChart-Health.org is not Epic Systems Corporation and is not your hospital or clinic. App compatibility, feature availability and healthcare-organization participation can change. Use the official app stores, MyChart.org and your own healthcare organization’s official portal for the final account-specific step.